I booked a truck at a location that was more convenient for me but was told I had to pick up the truck at this location. It is not in a convenient location and was out of my way. When I asked if I could drop of the truck at a different location I was told no but was told something different on the phone. We have to pay $1 per mile so I ended up paying double what I would have paid if I could have dropped off at a different location. The inside of the cab was full of dirt and the check engine light was on.
Rachel S
Customer Reviews for Pure Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Truck was not assigned to us. Spent 45 minutes on the phone with U-Haul delaying our schedule to get moved. Once the truck had been assigned the process was easy.
DUSTIN WFriendly people willing to help me get my trailer hooked up and on the road
George SThe trailer that they assign me was extremely dirty. (Dry hard mud)
Gary CThis U-Haul location, their customer service skills, and the trucks they provide are absolute TRASH. The U-Haul we were given was old and raggedy. The tires didn't work they slid when driven, the back of the truck's door wouldn't stay closed. We had to pull over several times to close it repeatedly. And the truck was filthy on the inside and had some kind of oil spilled everywhere and the truck STUNK !! I reported this to the person working there and he didn't do anything or even apologize just told me to call customer service. Customer service is TRASH. They did nothing and sent an email not even apologizing for the experience but with nothing but $25 off the next rental when I requested a refund or a partial refund. I will not be renting from you guys again if this is how you operate business. And I will be sure to spread this experience to anyone and everyone so you will loose their business also. Shame on your company and my claims on the rental experience are valid and I deserve a refund for this terrible experience.
Albert JMaybe just maintain the equipment a little better.
Connie EThis place really took care of our needs on emergency rental need. I will return to them in the future. Most prompt, courteous and professional front office lady who did her best to help us!
Teresa SThis was the easiest and most friendly drop off I have ever experienced.
tina pOvercharged for fuel. Charged for 9 gallons of gas and only traveled 27 miles total. check in process took over an hour. COMPLETE JOKE
Christina LAlways provides wonderful customer service and always gets the equipment we need on time and ready to go when we get there. Highly recommend them for your rental needs. We will definitely rent from them again.
LEAH JBest Customer Service. Always goes above and beyond for their customers. Definitely will rent again from them.
Leah JVery easy to work with and always provide the equipment we need. Definitely will rent again from them.
Leah JThey go above and beyond each time we have to use them for uhaul rentals. Always pleasant and come thru with what we need. Highly recommend them for any of your uhaul needs.
Leah JEverything about the location and the clerk were excellent but corporate Haul was a dismal failure. Long hold times. No scheduler callback. Given inactive phone number for scheduler. Connected to scheduler out of area. Told I would have to travel to pickup location despite having a mover who would be driving, only to have clerk tell me that I could have done everything over the phone. No flat dollies available. Clerk said she only had one dolly despite requesting more on numerous occasions. The only good thing was that the price was reasonable even though the information was poor and misleading. received emails with three (3( different pickup locations. Had to call all three to find out who had my order. This ,indirection added a lot of stress to an already stressful situation. Will consider an alternative next time.
Donald BWORST EXPERIENCE EVER! THE OWNER WAS DEGRADING AND ATTEMPTED TO GET ME AND ANOTHER CUSTOMER IN A FIGHT WITH ONE ANOTHER STATING I LIED AND CLAIMED I WAS HER IN AN ATTEMPT TO STEAL HER RESERVED U-HAUL! ARE YOU KIDDING ME. I HAD A RESERVATION. HOW WOULD I EVEN KNOW HER NAME! U-HAUL IT WOULD BEHOOVE YOU TO PULL YOUR CONTRACT WITH THIS MAN/COMPANY AS YOU WILL CERTAINLY BE LIABLE FOR THIS MAN'S INCIDEIUS BEHAVIOR AND MOST CERTAINLY ILLEGAL BEHAVIORS BEFORE GETTING SUED!
Michele Weasy to work with, fast and friendly. thanks
JEFF TAvoid hidden charges please
RONY DMake sure that the location that is emailed to you is the correct email. I received an email that I was to pick up at a location and when I was ready to start the process it sent me to a different location. When I called the 1800 number the lady got smart with me and told me it was my fault that I was at the wrong location and when I went to the new location I had to wait 20 minutes to pick up the truck because she never processed it to pick up at the other location. The lady at the location was very helpful and gave me a discount for my trouble because I showed her the email of the pick up location which was 30 miles away from the original location. I will not be renting any trucks from Uhaul ever again. I also will not recommend Uhaul to anyone.
MONICA CThe car dolly I rented had worn out tires on it with the threaded showing.
Thomas SWell it did rain that day and the roof leaks on the U-Haul because my things got wet some boxes fell apart clothing and blankets were wet got wet in the boxes ruined…. Not happy with that truck it was not up to par
TANYA DThe balance total was not gone over with me and I am still confused as to way I was charged an additional $763.
roxanne rAt some point in the past the truck I received had someone that smoked inside the cab. Fortunately for me I only had it a couple of hours; however, better efforts to minimize the smoke smell should be considered. I didn't appreciate the the extra $30 fuel charge on top of the $19 fuel replacement. We both know that truck will not be refueled by someone other than the next renter. This extra charge will cause me to give greater consideration for any future rentals.
Gregory HThe truck i received was nasty, sticky stuff all in the cup holders. Somebody before me used the furniture blankets and left them all out in the back of the truck. The truck had steering problems and no acceleration. Also this place hasn't released the hold on my card and they have been paid in full.
KEVIN STruck front end was loose and truck was on empty on gas when I picked it up. I returned it on 1/2 a tank. No dolly available and no furniture dollys available. Only 6 furniture blankets available. I put 75$ worth of gas in it and only went 30-40 miles with it.
Casey DEasy in and out.
Russell TNo issues came up. Pleasant people and easy to work with.
MICHAEL MThe gentleman that helped me was very nice!
Katricia TThis is unrelated to the location, but U-Haul prices are too high. Plus I requested a truck that was $19,99 not $29,99
Mike HI paid for a dolley that wasn't in the truck which was super frustrating seeing that I need it to move a washer and dryer up and down steps
Savannah SGrounds were neatly kept and was easy to drop-off after hours.
Nathan KSecond time renting from you guys everything was great quick in and out rental trucks clean and running good would diffently highly recommend to all my families and friends
MICHAEL TA yes or no answer on equipment is not appropriate as the truck and tow dollie were not top notch but did the job, left tail light on dollie was not dim but rather out!
Marc RThe staff is amazing. They made sure I had everything I needed even though I was late checking in. Very friendly. The equipment was in great shape. Made our move fast and easy.
Kristen WU-Haul should provision a credit for leaving fuel in the truck, as I filled the truck nearly full only to find out that I essentially lost $50 of gas in what I didn't use. I could have filled my car from empty with that. This is a U-Haul policy and is unrelated to this specific location.
Aaron BEverything was good, except for my card being charged 2 times.
Nanatette MThe vehicles were not checked in from the weekend so I could not get my reservation when I needed to. The mobile app did not recognize the location, nor could I search for it. The vehicle was filthy. It took until the next day for my updated billing statement to be sent to me even though I returned the vehicle within 2,5 hours of rental.
joseph hI canceled a reservation due to confusion about the move date and turned out the date was correct.. The lady and gent were very helpful and polite and allowed me the opportunity to correct my reservation! I'm thankful the equipment was still available…
Elvenlen HThe vehicle we received was a 2007 model 26 foot truck and should not have been rented to a customer traveling to Florida. The vehicle had white tape covering the U-Haul logo on the left side. It appeared to be covering a damaged area on the side of the truck. Once we arrived in TN we believed we had a minor power steering issue. Upon arriving in Fort Valley, GA. for fuel the vehicle was leaking transmission fluid and not just leaking. I called roadside assistance at approximately 9:00 in the morning. The servicce provider showed up and determined that the radiator was the issue. Eventually, we were back on the road at 3:30. Once we arrived in Ocala, FL. we had another issue with the vehicle We had troble getting the vehicle off of the ramp and through the intersection. It was missing out and sputtering and would not gain speed. Once again, I called roadside assistance. At approximately 9:00 I was responded back to and given an ETA for 60 minutes. That time was extended until 12:00. The service provider determined the the default codes needed to be reset in the transmission. The point to all this is this vehicle should never have left the Commonwealth of Kentucky. The maintenance on this vehicle surely has been neglected. I can't speak as how future customers should react to my comment. I can surely say, I do not know if I would rent from U-Haul again.
Garry KNeeds better parking
Cory JJack provided excellent customer service and went above and beyond to make sure we were taken care of.
ANN HI reserved this booking a month before pickup. I had to change my plans twice for a move last minute, causing me to go an hour out of my way to pick it up. That's not cool… makes me irritated with the company.
Andrew SCharged for gas upon return when we refilled it how we picked it up
Jarred CNo problem. Everything was great!
MaryLynn BVehicle appeared clean but smelled of rat or mice infestation in the cab. (Mice urine) windshield wipers needed replaced and the steering was way out of alignment. I would not rent from this location again
Tracy MGreat location. Great staff. Easy and convenient. This will be my go-to place for Uhaul
Stephanie PI got there before they opened and they helped me even though they hadn’t started work yet.
Chris SThis location was closed when i dropped off the truck. I went to the app but the app was not responding. I tried uhaul.com and could not get that to work either. I call uhaul but it was an hour wait. i called (502) 491-4184 and waited and when it finally rang it hung up so I called again and waited another period of time. When i got a hold of someone they said something was wrong with the system and told me to lock the truck and drop key in drop box and it would be taken care of Monday. I had an extra 1/4 tank of gas more than I left with and did not receive credit for the extra gas. I did not receive credit for the dolly or blankets I did not get. Terrible experience overall. This was the 7th rental I made in a year's time and this one was the worst.
Matthew Cnone
Darren CVery easy process and the gentleman in the office was nice and efficient.
Jennifer SAucun
Fernando RNothing. Everything was taken care of with no glitches. great experience!
Ken TAwesome, helpful, perfect, easy to get to and work with.
Stephanie PExcellent service à la clientèle
Roger MJust dropped off keys. Didn't even ask for our mileage or anything. Husband took a picture of mileage so we don't get screwed on this end as well.
Tim B