Rose the manager is very helpful and she make everything easy with smile.
Patricia G.
Customer Reviews for Purple Touch Realty
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Picked up the truck about 9:30 Returned it about 12:30::19,95 per day Charged 30 for some safe move Overall charge of 89,99 Will never use this location again. P
Jimmy R.I really enjoyed talking with the sales person and the service was great
Lacy F.I experience an issue when returning my uhaul later the same day, I still don't have a receipt after four days following my return.
CLAYTON L.If there's a next time especially at this location can tell people there will not be any workers working at this location... And take down your sign if you don't plan on working the hours that your sign says.
Dedrick S.They are liars they are taking people money.
Nafasi L.Better guest service, and more instructions in checking out and checking in. Hours of operation were very limited.
Tane P.Customer friendly.
Ronnie W.I used the mobile app on this rental, the rental truck was ready at 6 am as I requested. No problems with the rental
Frank M.When I called the authorized personnel , ROSE was very rude ! She was asked “do you work here†and she replied “why are you askin None of the instructions to retrieve the truck were unclear , and she didn't want to help me . 0/10 wouldn't trccomend .
Diamond J.Love her attitude very nice
Travis M.Nothing noticeable!
Virginia F.Problems with the WiFi service in the area especially during the return. Hard time telling if the return was complete.
GERALD H.Horrible location and experience!!!! No service in the area to use uhaul app overall 0 stars from this customer!!!
Tanthony O.Na
Travis M.My truck was ready when I arrived. The self check-out and check-in process both went extremely smoothly and stress free.
MICHAEL B.Unfortunately my experience was subpar!The owner was unprofessional,confrontational and late.I wouldn't recommend this facility to anyone! Beware!!!
Micheal E.S.O.
Stephan M.I cannot say much, but this is the best services of uhaul I have ever used period.
Alimamy K.The owner was so kind and helpful and everything was smooth and quick!
Courtney C.Took a long time to do mobile reservation. 30 min hold time to speak with customer service
Davarone J.Better if the dollies ordered were available.
Daniel G.Best customer service around.. very pleased with my overall U-Haul experience
Vernon W.Just clean the trucks a little better
Shantel O.Bad
DONTAE W.The lady was sitting in her car when we pulled up which was unprofessional especially during business hours. I did not see or sign any paperwork. She charged my card $48 for the rental. We had the smallest truck and we did not drive very far at all and the truck was returned with more gas than when we received it and it was returned on time. The next day I have a $97 charge pending in my account with no explanation. I will be contacting the company today and I will never go back to this office.
Channelle C.There was no uhaul office. It said purple realty on my email confirmation but there was no realty office in existence. Just a woman standing outside of an unmarked, locked office helping people get their uhauls. She was very helpful but it seemed very unprofessional
Tess J.The attendant/employee was very helpful and friendly. Great customer service and great location.
ARIANA R.No recommendations. Good job on check-in!
Rudy H.It was seamless.
Stephanie J.Truck leaked inside the cargo part and soaked contents during a rain storm - There was an ants nest under the passenger side door frame Manager on site was very accommodating and personable - swept truck clean before use - don't think she was aware of the issues, but am confident she will address them for the next rental customer
Joshua G.Fantastic service at this location- have used them before and will definitely use them again.
Demi D.The customer service agent was professional and extremely courteous.
gerson R.Our location for pickup was in LaGrange, Ga. We were moving from there to Ellijay, Ga. Suddenly we had to pickup the truck in Newnan, Ga. for some reason that changed again to Fayetteville,Ga. It took two and a half hours to get our truck. Then drive an hour south back to LaGrange,Ga. to start loading. After it was all completed we were charged for an additional 76 miles. Basically the difference in we're we picked up the truck to where we had made arrangements to originally pickup the truck. Dealing with your app to get the truck was a total nightmare. I will NEVER rent another U-haul again as the unprofessional approach was ridiculous. So far I've advised two friends to go through Penske.
Sean N.I had a great experience my first time renting and the caretaker there was very helpful
shirley P.Rose provided all I mean. Excellent n outstanding service A pleasure to havr conducted business with her. If needed I will use her location Very very personable
gayle G.Greatest customer service on earth they go out of the way to make sure you have a great u-haul experience
VERNON W.3 different pickup locations in 2 days. Drove to the wrong spot 20 minutes away after calling and being told the incorrect pickup location. Didn't provide a dolly that I rented. Gave me a 20†truck instead of 26â€. Terrible service
Shawn S.The process for picking up the vehicle before hours was slow and cumbersome. Verification of driver's license and such should happen when reserving the truck, not when picking up. It put me way behind schedule unnecessarily
John H.Keep up the good work
Isiah Y.Best customer service anywhere they go out of there way to help you.
VERNON W.Refund the extra $42 back to my card. Please feel free to contact me about this issue. 770-255-8518
GARRY R.Signage for location
Anthony J.The sweetest lady ever! Quick and easy
Constance B.Transmission problem on truck
CHRISTI L.Great customer service used more than 4 times always awesome
VERNON W.drop off app. did not work.
GARY C.Fast and very reliable service.
ANGEL M.Work on improving your on line 24/7 software. Never got it to respond
Jimmy R.Great experience!!
VERNON W.Excellent service à la clientèle
MONIQUE A.Give clearer instructions for the mobile pick up. It was such a hassle.
KATINA J.Excellent customer service.
TRACY W.Everything was great
Liston G.Great experience
CHERYL P.The Manager at this location is patient and available. Love her!
MARK V.The best customer service and very kind.
Maveric S.Superfluous cleaning fee charge. I have attempted to contact the company to discuss and resolve however, my phone calls were not returned. Poor communication and customer service. Buyer Beware.
CARLA T.Never received a close out receipt
DARA K.Customer service at this location is always at the highest level of professionalism, therefore, I have no comments for improvement at this time.
CYNTHIA G.