Could not access my location on my phone via the app at drop off time so therefore got charged full price instead of only for the miles drive.
Zachary T
Customer Reviews for Pursuit Cars
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The only problem I had was when I went to pick up the van. I tried to pick up using my phone, I was logged into my UHaul account and had location services on, however I kept getting an error that said "location blocked". I even tried logging out and logging back in and still this would not work. I called the UHaul phone number and a contact rep released the van to me that way.
Evan CWhen we arrived to pick up, no one was there. We had to have the guy next door figure out how to get us on the road and it was just lousy customer service and honestly we should have been offered a discount for the error on their part!
Sarah HNot broke don’t fix it.
Raymond VThe truck was out by the front and ready to go. Everything was in great condition and the steps were easy to follow!
Brandy MScheduled my pick up at a different location not the location I made reservation 3 weeks prior. The truck had a temporary paper tag with expiration date removed. The dealer is upset with the Uhaul business and is quitting in October My father was a dealer years ago and I cannot believe how the service has changed. Hope this is my last move with Uhaul.
sue bI got charged for equipment that I did not receive and was not even applicable at this location!
Tiffany RMake the online truck share experience easier to use.
Gary BThis owner went out of his way to help me late at night in cold weather.
William F