Évaluations des clients Put It Down

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Put It Down

Cote générale :

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Lori S.
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Le client n'a pas laissé de commentaire.

beryl B.
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Le client n'a pas laissé de commentaire.

William S.
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Service was great. No improvements needed.

David B.
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Le client n'a pas laissé de commentaire.

Robert L.
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Truck's catalytic converter was cut from exhaust but not removed. Pickup point did not inform me or act like it was an issue. Had to use earplugs and it was still way to loud. Possible ear damage!

nelson T.
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Le client n'a pas laissé de commentaire.

Walter L.
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The truck storage compartment leak a lot of water inside and soaked my furniture (couch, mattress and wooden tables)

Jasper D.
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The staff personally at the put it down location needs to be trained. After giving the desk clerk my driver's license to copy down customer current address, he still got it wrong.

Portia Denise W.
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Le client n'a pas laissé de commentaire.

Martha G.
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Le client n'a pas laissé de commentaire.

Marcus B.
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Le client n'a pas laissé de commentaire.

Elizabeth K.
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Le client n'a pas laissé de commentaire.

Priscilla H.
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When a customer have a complaint don't just brush it off.Didnt have equipment over hour wrong size for my car.Was basically let it be known my problem.

Elliott S.
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I have no comments for improvements. I will say customer service/manager was exceptional & professional. I will definitely recommend this UHaul establishment to others!!

Davin P.
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There was only 1 worker available, so that meant it took a while to get serviced. There were two other ladies there but all they did was look up as who was walking in and went back to their phones. If these are employees, then I wish I had a job where I got payed to be on my phone. It was my first time using Uhaul and would've appreciated if a worker was able to assist me with finding my truck, rather than me playing the guessing game with with truck matched the numbers in the keys.

James J.
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Quick turn in

Fred H.
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Le client n'a pas laissé de commentaire.

rodney G.
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I went down the street and broke down and they would not give me any of my money back

Paul W.
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The back of the truck & trailer had trash in them from previous rentals that I had to clean out before loading our stuff. They also had dirt in it like dried mud. The trailer was really bad, like someone put a 4 wheeler or something in it. I had no way to get it all out of both, so a bunch If my stuff got dirty & had to clean my stuff. The cab of the truck was dirty & had pet hair all over in it. The truck handle great, especially liked the breaking system driving through the mountains.

LARRY A.
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Le client n'a pas laissé de commentaire.

Vivian E.
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The customer service was great

Alan S.
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Ensure the phone numbers provided for assistance are working numbers.

Natasha C.
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Le client n'a pas laissé de commentaire.

Bryan T.
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Le client n'a pas laissé de commentaire.

Barbara W.
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Manager waited for me to return the uhaul even those it was nearly 6 pm, close to closing time. I appreciated his cooperation.

Roy F.
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Jay and comoany does a outstanding job!

CHRIS S.
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Don't over charge the customer

agustina A.
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We walked in last minute without a reservation, and they were able to assist us without a problem. The renting process was quick and easy, and so was returning it. I will definetly be renting from this location in the future if it is needed.

terriace H.
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At this location it's always a great experience... quick fast and convenient and great customer service... it's always my first choice to rent from.

Gregory T.
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The equipment was clean, but the front tires were very much out of balance making for a very uncomfortable long ride.

Vincent D.
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Everything was great.

Timothy L.
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Le client n'a pas laissé de commentaire.

Jenna H.
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Go over the different trucks because we came in and were 1st time uhaul renters so we didn't know the process but the customer service was awesome but I think he expected us to know exactly what we wanted so it was a tad awkward at first

Nancy B.
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I'll be contacting the office in the morning for a second charge to my credit card!

Sanita C.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Donna T.
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They were closed when I got there and I just put the keys in the drop box.

Jeffrey W.
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The trailer that I reserved was not available although I called a few days prior to confirm that it would be, and the one that I received (a smaller size) was filled with trash. That tells me that during a nationwide pandemic, this business is not sanitizing equipment as they should be. Jayquan was a horrible service representative as he was not helpful, had a bad attitude, and was unapologetic.

Timothy W.
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Very friendly and cared about my needs as a customer, will definitely work with this location again!

Dominic G.
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Le client n'a pas laissé de commentaire.

Dennis S.
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Nothing needs improvement, convenient location and smooth process. Calm demeanor and helpful.

Donald B.
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??

Manuel R.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Le client n'a pas laissé de commentaire.

terry R.
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Le client n'a pas laissé de commentaire.

Tiffany F.
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Le client n'a pas laissé de commentaire.

Paul L.
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Le client n'a pas laissé de commentaire.

Tiffany H.
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Le client n'a pas laissé de commentaire.

Danny B.
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Le client n'a pas laissé de commentaire.

Evan H.
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Great service- met me as he planned just an hour or so before his baby was born. Man keeps his word! Highly Reccommended.

Bijahn M.
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Clean the inside of truck. Dirty and smelled like heavy smoke

Bradley D.
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While the service at this location was okay. Don't rent a pickup truck and trailer from here because the truck doesn't have a hitch. The truck wasn't available at our requested pick up time. He had to change to a box truck which cost more for the mileage. If the equipment you reserved isn't going to be there then don't charge the customer more for the mileage because you have to change the rental equipment. When taling with the reservation specialist the night before on if the truck would be hooked up to the trailer, it was not mentioned that the truck had no hitch. Why would you knowingly setup a truck and trailer rental when your truck doesn't have a hitch. This was the most complicated rental I have ever dealt with. I don't blame the location, I blame the reservation specialist.

Bradley T.
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The truck was dirty and smelled like smoke.

Sara M.
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The owner of this location was below average with his communication. We were told the business would be open for drop off at 8:30. He was not there and when we called we were told that he would not be there for 30 minutes. We didn't feel comfortable leaving a trailer with no lock on the hitch without someone being there to receive it. Overall we were not satisfied with the customer service and would not recommend this location to others. I felt like he was trying to get us to turn it in late so we would be charged for another day.

Edith K.
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Easy to access, plenty of space to turn around and load the trailers. Excellent, prompt and courteous service.

Joseph J.
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The gentleman was super nice and friendly.

Markcus G.
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Le client n'a pas laissé de commentaire.

Jason C.
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Le client n'a pas laissé de commentaire.

Karen W.
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Le client n'a pas laissé de commentaire.

Michael C.
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Excellent customer service by Jay! Very professional.

Warren R.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

eric C.
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I think the truck that i rented needs some maintenance performed on it. It may need wheel bearings.it also needs thhe right hand mirror tightened.

Kaylee B.
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Jayquan was a fantastic help during our rental process. We were in and out within minutes with an exceptionally clean truck. Turn in took only a few minutes. Jayquan was professional, courteous, and so patient. Thank you!

Christopher B.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

Erin M.
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Very fast service.

Michael M.
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Le client n'a pas laissé de commentaire.

Matt M.
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Le client n'a pas laissé de commentaire.

Douglas H.
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Le client n'a pas laissé de commentaire.

Dillon J.
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Le client n'a pas laissé de commentaire.

Kayla W.
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Le client n'a pas laissé de commentaire.

shaketia S.
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Le client n'a pas laissé de commentaire.

BRIAN K.
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Le client n'a pas laissé de commentaire.

Regina R.
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Le client n'a pas laissé de commentaire.

Adolphus C.
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Nothing just keep doing what you doing !

ronald M.
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Le client n'a pas laissé de commentaire.

James B.
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Great staff, easy process. Will use again when/ if I need Uhaul services

Kimberly S.
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I got a text message regarding my truck return and the number I called was someones personal phone number. I was confused as to who I was talking to and wasn't even sure if they were a U-Haul representative. There should be a business line for that location

Teretha M.
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Le client n'a pas laissé de commentaire.

Chappell T.
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

ovetta R.
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Le client n'a pas laissé de commentaire.

Jacob H.
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Le client n'a pas laissé de commentaire.

Nancy P.
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The service provided was excellent. information and questions were answers in the most polite and friendly manner. I was made to feel welcome and special. Thank you so much for your service.

Charlie J.
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Le client n'a pas laissé de commentaire.

Shawnquetta W.
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Le client n'a pas laissé de commentaire.

Duane S.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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Great customer service. Enjoyed the entire process.

Bryant C.
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My over all experience was great will definitely used the Covington location again

Patrick V.
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Wonderful customer service.

Makisha S.
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Nothing keep up the good work.

JERRY J.
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This experience was Excellent. I've used other companies, but after this exceptional professionalism from this UHaul location, I'm a committed customer.

Jennifer R.
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Firstly, I was made to wait 2 hours at the location for someone to show up to issue the equipment. This was during their operating hours which I made and received several calls to the UHaul help line. The only excuse for not being at the location during pickup time was because of a "lunch break" that apparently lasted from 4:30pm to 6:30pm when they were supposed to be closed at 6pm. Secondly, the trailer was very unsafe and wobbling all over the road both loaded and empty (it was worse while empty). I made more calls to the help line to report the trailer being too unsafe to transport, to which I recieved little to no help. Just a bunch of extra fees that it would cost me if I didn't get it back to the drop off location. Finally, I tried to call in for an after hours drop off, to no avail, and had to wait until the next day operating hours to report the drop off and it was posted as a next day drop off. I was also dismissed at this time for trying, yet again, to report faulty equipment. This location, specifically it's workers, became a dreadful, frustrating experience. I won't be returning for service again.

Deone H.
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The drop off location in Midlothian Virginia at 8600 Midlothian turnpike was ABSOLUTELY HORRIBLE I WILL NEVER DO A DROP OFF OR REFER ANYONE TO THAT LOCATION. THE SERVICE WAS VERY POOR AND OUT OF FOUR EMPLOYEES I AS THE CUSTOMER HAD TO SHOW THEM HOW TO PRINT OUT MY RECEIPT WHICH TOOK A HOUR AND THEY OVER CHARGED ME $47 DOLARS. As of my pick up location very professional I will refer potential customers to this location in Sumter South Carolina Put It Down.

Demoria T.
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The vehicle wasn't on the gas line stayed in the contract but close enough not to complain

Lee G.
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Make the online process faster.

cynthia B.
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The drop off was a complete joke. The UHaul agent, when calling the number given on the contract had no clue of where to leave the equipment. I had to move the equipment to another spot. (Which counted against my 53 mile allowance) The drop off place had a person that was rude. This was the worst experience i have ever had with UHaul.

THOMAS R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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