All is good
Customer Reviews for PWs Discount Superstore
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of PWs Discount Superstore
Not sure everything went as expected
This location needs more training in the rental process. I was told I was his 1st customer. I was very understanding and patient with the paperwork. I took care of the truck and returned with extra gas. I was charged an extra day on the final receipt. I called and questioned him. He promptly returned my call and said there was nothing he could do. I got online and got the UHaul customer service number and called and explained the situation. She was very helpful and is helping me regarding the final charges. I understand the owner of PWs Discount Superstore may can not make corrections, but he could have at least advised me to contact customer service. He ended the conversation as there was nothing that could be done, the charges were final. I was using this UHaul to move stuff for a benefit yard sale to help the nonprofits in this area. I was not asking for favors or handouts. Just what was fair and the time we used the truck to be charged fairly. This UHaul rental location needs more training on the process and customer satisfaction and experience. I will not be using this location again. I will go with other equipment available at a different UHaul provider. I appreciate the customer service department for their help and kindness on this dispute.