Évaluations des clients Q 2 Self Storage Chamberlain Ln

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Q 2 Self Storage Chamberlain Ln

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Rebecca T.
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Le client n'a pas laissé de commentaire.

Louis S.
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The truck was clean but it was not maintained well. At 166,000+ miles it should not have been rented for a cross country move. The fuel gage didn't display the correct amount, the hood shook along with the entire cab when moving. The headlights were not aligned correctly and shook with the truck making night driving extremely dangerous. The steering needs attention as it was very free. I had a Class A license for 10 years and drove tractor trailers for 5 so I know how big trucks should handle.

LARRY M.
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I was over charged i was charged for gas when i put the gas back where it was. I would like to speak to someone directly because the lady told me she couldnt do anything i have to contact uhaul

SHARON A.
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All was great! I think the gentleman that helped me on-site was Tyler, and he was so easy to work with, great and professional. Only complain is that I reserved an appliance dolly, and he didn't have one there. The girl that reserved that for me should have known, or maybe that communication needs to be better.... I made due just fine with the dolly that was provided with the truck, but had I actually really needed the appliance dolly, I would have been pretty upset to go to a different location. It all worked out just fine, and I'll continue to use your trucks, and will use this location any time I can.

ERNEST F.
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I reserved the truck at a location two miles from me. I had to pick up the truck ten miles (one way) from me. The rental rate was $29.00 for the day. It ended up over $100. There needs to be better (clearer) information as to actual cost and availability.

SHAWNA D.
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Le client n'a pas laissé de commentaire.

Hilda S.
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The owner and her husband were amazing. They were so nice and friendly. Super informative. A great experience.

ARTHUR W.
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Everything was perfect. Staff members were friendly and courteous. Great leasing experience.

JANE D.
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Everything was perfect. Easy pick-up and drop off.

David W.
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Just dropped off the key. I got my receipt this morning at 9am. Very efficient.

William S.
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When I made my reservation on U-Haul website I reserved a truck, furniture dolly, 2 mattress covers and a dozen furniture pads. When I arrived at the rental location I was informed that they did not have the dolly or mattress covers and would have to go a different location to pick up. This was an extreme inconvenience sine it was in the opposite direction I needed to go, put cost me a several dollars for the additional mileage. Lf I had been informed of this when I made my reservation I could have made alternate accommodations. When I arrived at the loading site I had friends waiting for me since it took additional time to travel to alternate. And finally I had to again put addition mileage taking the dolly back before I dropped off the truck. Very unhappy customer!

CYNTHIA C.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Location closed at noon on Saturday, requiring me to return on Monday. I had filled the gas tank when I took the truck in on Saturday and was charged an extra $14 for the fuel use driving back home and then to the facility on Monday. I mentioned that the truck was dirty and that I had not been informed that this location closed at noon on Saturday. I was told to call someone else to register a complaint.

THOMAS O.
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Worked out perfect

STEVEN W.
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Exactly as I hoped it would be. And very clean.

Jerry W.
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The box truck I rented needed both doors repaired and engine light was on. Needed major maintenance but it did run good and I was able to take care of what I needed.

BRIAN J.
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Le client n'a pas laissé de commentaire.

DENNIS C.
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Everything was perfect thanks for great experience

Mark N.
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Le client n'a pas laissé de commentaire.

THOMAS C.
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Le client n'a pas laissé de commentaire.

KEITH H.
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Great customer service, easy location to get to, and close to a gas station for fill up. Would rent again from this location!!

MELISSA H.
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Parking was challenging as other vehicles were not in one spot but rather 1.5 spots on both sides and the parking was not available elsewhere but designed spots. Otherwise- staff was friendly.

CARYLE J.
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Le client n'a pas laissé de commentaire.

WILLIAM G.
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Le client n'a pas laissé de commentaire.

MICHELLE P.
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I think your doing just fine!

PAIGE H.
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No complaints! Taylor was very pleasant, efficient and helpful.

Marie J L.
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Le client n'a pas laissé de commentaire.

Eric P.
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Le client n'a pas laissé de commentaire.

Mary W.
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Continue what you are doing

PAUL S.
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Le client n'a pas laissé de commentaire.

JUDITH W.
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Le client n'a pas laissé de commentaire.

Marc C.
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Great service and polite and personable management. Thank you again.

Rodney A.
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Truck was great. The appliance dolly was not. Wheels would barely turn. Very hard to use by itself let alone with a fridge

Kenneth L.
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Nothing.

SHARESE H.
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Remember to give the customer all the equipment they paid for so that they dont have to drive back to get it

MARION D A.
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Great people

ELIZABETH B.
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Le client n'a pas laissé de commentaire.

Steven J.
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Le client n'a pas laissé de commentaire.

ELIZABETH R.
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Everything was great. The Service Rep at this location was polite & helpful. I appreciate good customer service & I definitely got it. I will always rent with U-Haul. Thank you!

Meg R.
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Le client n'a pas laissé de commentaire.

Wesley P.
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The addition of ha

Ronnie S.
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Le client n'a pas laissé de commentaire.

Gary P.
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Well has to do with Corporate policy, was shocked to find out that i was being strong armed by Uhaul corporate to buy the insurance package. Was told that, in the event of am accidemt, Uhaul would come after me personally rather than file a claim against my insurance which is from a large carrier. Felt more like extortion. I've rented from Uhaul probably three times in the past year and this is the first time it was brought to my attention.

CHARLES C.
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Store was out of furniture pads at two closest locations.

ELIZABETH T.
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Le client n'a pas laissé de commentaire.

Kimberly P.
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Le client n'a pas laissé de commentaire.

Keith N.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER M.
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Le client n'a pas laissé de commentaire.

Steven F.
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Le client n'a pas laissé de commentaire.

SPURGEON P.
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Thank you!

JOHN S.
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Great experience, very friendly and helpful.

Dinah B.
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Le client n'a pas laissé de commentaire.

Meredith O.
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The check in via mobile was difficult. We located our truck assigned to us but had to see cuss service for the key. We didn't want to have contact with people that's why we mobile checked in. Returning it, unsullied had us down for a different truck so it was going to charge me for 3000 miles. Had to call to fix, while customer service was very nice and helpful still another step I shouldn't have had to do

DAVID R.
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Le client n'a pas laissé de commentaire.

SHEREE S.
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There was some tire service warning. Also, it was pretty expensive.

Steve C.
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It was closed and I did not have any interaction with anyone but the parking lot was accessible and clean

MARK FREDERICK Z.
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Tank was 1/2 full should be full at pu for easy drop off full in stead of stopping and off an d on to get it at half. Truck needed cruise control like Penke truck rental.

James K.
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Dropped off and used self return which was great.

SUKHO S.
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Le client n'a pas laissé de commentaire.

Brant B.
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Le client n'a pas laissé de commentaire.

Kyle A.
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Le client n'a pas laissé de commentaire.

Scott G.
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Location was fine. U-Haul in General = Not so Fine.

NATASHA J.
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Le client n'a pas laissé de commentaire.

Megan H.
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Le client n'a pas laissé de commentaire.

sharon R.
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Le client n'a pas laissé de commentaire.

SUSAN S.
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We rented a van. They told us it was full. We drove 26 miles and filled it up before returning. It took 4.686 gallons to fill it. That equates to 5.5 miles/gallon. There is no way that vehicle gets that mpg. Apparently the van wasn't full. I mentioned this when I returned the vehicle but they just smiled.

GEORGE N.
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Can't think of anything.

JOHN R.
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Le client n'a pas laissé de commentaire.

TORI P.
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Thank you for the fast and quick help!

Renee J.
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I highly recommend Q2 Self Storage Chamberlain Lane for all of your storage and moving needs because their Staff is very professional, caring, patient and friendly. I am and I will continue to be a repeat Customer. Their rental equipment is well functional, well kept and very clean. No improvements are needed.

Timothy L.
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Le client n'a pas laissé de commentaire.

CARRIE R.
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I had to stop and get air in the tires...the low air pressure light was on!

BARBARA C.
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I had to rent a second truck to complete the move out, and your staff could not have been more helpful or kind. This turned out to be a complicated, difficult (and the weather was horrid) move, but the part that U-Haul played was incalculable in turning things around. I am utterly grateful for your service.

JUANITA B.
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Le client n'a pas laissé de commentaire.

james G.
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perfect

Michael M.
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Just a drop point. No persons in office at 3 pm when I called or at 420 pm on arrival. Used self-serve online which was easy and efficient.

David R.
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Le client n'a pas laissé de commentaire.

REBECCA M.
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Le client n'a pas laissé de commentaire.

Gabriella B.
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The actual site was clean and the personnel were friendly. It was the online process that was horrible. First Mary Brown was the driver and not who made the reservation. I, Owen Wetzel , made the reservation. All information was uploaded prior and reservation was made. Then location was changed as website sent me to a closed office first. Then when we got to actual site all the information I had uploaded was gone and had to start over which was very frustrating. It took multiple calls to fix as the person I dealt with could not understand my problem. I will not do online again or recommend it. Owen Wetzel

Curtis W.
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Le client n'a pas laissé de commentaire.

Alexander J.
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Le client n'a pas laissé de commentaire.

ORVILLE B.
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Le client n'a pas laissé de commentaire.

Jocelyn R.
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Le client n'a pas laissé de commentaire.

Alex B.
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Le client n'a pas laissé de commentaire.

jeffrey H.
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Le client n'a pas laissé de commentaire.

ADAM K.
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Le client n'a pas laissé de commentaire.

Spencer T.
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The self drop off process wasn't helpful. I couldn't get passed the location verification on multiple devices.

Corrie H.
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Well my first rental that failed was at the Classy Carwash in Louisville KY, I was on the phone with customer service and they had me on hold for over 30 mins, and the guy that was managing was nothing but rude and rushed out before I could get my rental completed. He told me that he knew the code but wasn't going to tell me. He said I had to wait, and then was saying his shift was over and left. I never got the rental that I had requested and was very upset with the rudeness and unprofessionalism. In a desperate last attempt to get a rental truck I called the location on Chamberlain lane and they were so nice and helpful, but I would love to speak to someone about the horrible experience I had at the previous location.

Aaron W.
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Online order is an extremely long process and the online live support wasn't helpful. The truck itself was good.

Michael M.
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Picking up the truck was a horrendous experience. The app wouldn't work and wasn't registering that I had placed an order the prior day. I was on the phone with a service associate for almost an hour before I was finally able to get the "pick up your truck" option on the dashboard. Then, I had chosen the option for an appliance dolly, only to find out the location did not have one.

Christian H.
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Great Professional and efficient staff and service

ROBERT B.
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Used online drop off . Easy to follow

Martyna S.
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Le client n'a pas laissé de commentaire.

Zachary M.
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The customer service here is fantastic.

Drew S.
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Le client n'a pas laissé de commentaire.

Charlie V.
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Le client n'a pas laissé de commentaire.

Thomas H.
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Le client n'a pas laissé de commentaire.

Ann P.
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Le client n'a pas laissé de commentaire.

Greg H.
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Le client n'a pas laissé de commentaire.

Almaleen R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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