Le client n'a pas laissé de commentaire.Roger Y.
Customer Reviews for Q2 Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Castle Hayne, NC 28429
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h30 pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Easy to drop.TEDDY P.
Le client n'a pas laissé de commentaire.SUSAN C.
The person at the desk (not sure if it was the owner or not) was awesome. Super knowledgeable, and if they didn't know an answer he got it for me asap. Will definitely rent again when the time comes. MerciADAM C.
We did an unattended drop off but got a call from the return people. They didn't call back after inspection of the truck so I have assumed that everything was in order.Chad M.
Q2 Self Storage is run very efficiently and is staffed by extremely knowledgable staff. Darrel, made the entire process extremely easy and I hope that uHaul rewards him for all the great work he is doing.MARTIN S.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Neill A.
Le client n'a pas laissé de commentaire.BRENDON M.
Le client n'a pas laissé de commentaire.THERESE W.
Le client n'a pas laissé de commentaire.JOSEPHANDREW S.
Darrell went above and beyond! Very friendly and very professional!DARRYL S.
Le client n'a pas laissé de commentaire.SABRINA S.
Le client n'a pas laissé de commentaire.BRIAN M.
Le client n'a pas laissé de commentaire.dan D.
A pleasure.MICHAEL G.
Le client n'a pas laissé de commentaire.lawrance G.
Le client n'a pas laissé de commentaire.JENNIFER L.
Too many emails and on-line work for customers to do. And then when you try, things like e-signature don't work. Also once UHaul representative takes your driver's license info, you are still asked to download your driver's license online. The best part of this rental experience was the Site Manager, Darrell Mcauley At Q-2 Storage. He was very helpful and did everything he could to make this a safe and pleasant experience.ANN B.
Le client n'a pas laissé de commentaire.RAFAEL Y.
I don't know of anything. Darrell was very helpful & friendlyWILLIAM J.
Darrell was great to work with.Helen R.
Using the app to check in 24/7 was not user friendly. It is senseless for me to be able to pick up the U-Haul truck supposedly 24 hours a day and at time of pickup an operator has to call a friend or family member without giving the renter prior knowledge that they would need to have a friend or family member awake at that time. When there was a slight discrepancy in how much gas was left in the vehicle and a picture was taken and submitted, it would not accept my picture and told me to take another picture but at the same time would not allow me to take another picture. 45 minutes of my life that I will never get back just trying to check in. I ended up having to wait for the caretaker of the facility to show up and verify that I could take the vehicle. Even on his end he could not get any real information and said just take the truck. I think I would use someone else next time other than U-Haul.james M.
Le client n'a pas laissé de commentaire.lasanda B.
There was no way to judge how well maintained the vehicle was. The interior of the cab could have been cleaner. It seemed a little underpowered. Give the customer a more transparent pricing experience and information about maintenance.GEORGE J.
Le client n'a pas laissé de commentaire.Tamara L.
Le client n'a pas laissé de commentaire.Sabrina C.
Google map didn't take us to the location. If there wasn't a uhaul trailers outside the storage units, I wouldn't have known where to go. I also would recommend telling customers that they need to follow the directions Online before dropping off the vehicle after hours to clarify needs.Kelly S.
Requested a dolly and hand truck and did not have either one in the truck and have been charged for it. Would like to be refunded for that.STEPHEN C.
Le client n'a pas laissé de commentaire.RICK G.
Le client n'a pas laissé de commentaire.Alton O.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.quentera B.
Le client n'a pas laissé de commentaire.Tiny M.
We cleaned the truck very well....turned it in....and still got charged a cleaning bill...which it total crap....we cleaned the truck very wellMichael M.
Le client n'a pas laissé de commentaire.william W.
Le client n'a pas laissé de commentaire.JOHN G.
Le client n'a pas laissé de commentaire.gerald E.
Le client n'a pas laissé de commentaire.aneesha W.
Le client n'a pas laissé de commentaire.john B.
Everything was greatWilliam S.
Was directed to this location to drop off my trailer. Staff was not very friendly. . I felt like I was imposing on them by returning equipment I rented from them.William B.
Le client n'a pas laissé de commentaire.Peter Y.
Super customer service!!!Lisa S.
Due to weather conditions no personnel were ever present but after talking to area supervisor was ablt to get checked in. His service was great.Duane C.
Le client n'a pas laissé de commentaire.Antoinette W.
Instruction were simple and easyChristina D.
It was after hours so no one was there.Brian M.
Le client n'a pas laissé de commentaire.Les S.
Le client n'a pas laissé de commentaire.Craig S.
Picking up the trailer was a breeze. The man that helped me was amazing. My drop off was another story. I asked for my drop off location to be in Wilmington. It wasn't. It was 30 minutes away. Then I arrive to find a lady, and I call her that loosely, smoking a cigarette with her feet up on a chair. She didn't know how to unhitch the trailer and didn't have the proper equipment to lift it off my truck. She asked my 105lb 19 year old daughter to help her. After 45 minutes, she finally called some man on the phone and asked for help. That was a waste of my time for 200 $and less than 24 hours of use.erin M.
Le client n'a pas laissé de commentaire.Norman F.
Everything was turn key and simple. Thx Jennifer. She went out of her way to make my day.Thomas L.
Staff member was disorganized and kept cutting customer offStan H.
There's not anything I can think of to improve the service I received. It was a great moving experience.janice D.