Not a location issue, but I had to extend my reservation by 2 days. I went to the website to extend and it has a note to call the phone number to make changes to the reservation. I called and was on hold for about 20 minutes when I gave up. The phone message said to use the website to make changes to the reservation. I sent an email from the website and the changes were processed. The website/phone messaging is circular...Michael H.
Customer Reviews for Qc Cleanup LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
East Moline, IL 61244
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 8h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The app needs some serious work. We spent close to an hour trying to pick the truck up thru the app.Kayla W.
Great customer service really knows how to make a person feel Appreciate itIRA H.
The store was filled with cigarette smoke. It was terrible. The worker was just smoking in the office.Jeffrey U.
Le client n'a pas laissé de commentaire.Steven B.
Everything was perfect can't ask for better customer service always got what u need on time when u need itIRA H.
Put down the Pal Mal cigarettes and get the cat off the counter.Nathan M.
The office was full of cigarette smoke, and I had to step outside in order to breathe, since my lungs won't tolerate it. Also, the attendant did not wear a mask, so that felt a little risky. Our reservation had been made online with all the fields completed, but the attendant went through the whole thing again with us, costing us extra time and requiring us to stay in the office for 15 minutes or more. The truck was good and clean though. We just won't rent from this location again, and we don't recommend it. There are cleaner U-Haul offices in the community.Matthew S.
Le client n'a pas laissé de commentaire.Justine A.
Don't change a thing with this location they knocked it out of the park and had really maintained equipment! The lady and gentleman that were working couldn't have been more helpful even in the rain!Charles P.
Friendly staff and very helpful. Thank you!THOMAS C.
Le client n'a pas laissé de commentaire.Raymond M.
The staff was nice but I had to come back to the location after picking up the truck because the door was frozen shut.wesly D.
Person in office did NOT have a mask on. The office was thick with cigarette smoke. Person had to be asked to come out and take mileage and give us the amount the charge would be. Overall will find a different location to rent next time we need it!!Gary M.
Le client n'a pas laissé de commentaire.Steve L.
First the office space for rental leasing is extremely small and over crowded. Secondly they had a huge cat laying on the counter , And the woman was smoking a cigarette and blowing it like a smoke stack. The uhaul was full of ice not cleared off from the snow storm ... The cargo area of the truck was full of the previous renters blankets and utility truck. The employee even asked me if I would clean it out. And they had the nerve to tell me if I don't clean the truck or refuel it I would be charged 60 $I would never use this facility again or recommend them. It was very uncomfortable and appalling.Steven B.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.Toya T.
Le client n'a pas laissé de commentaire.DAMAREA L.
Le client n'a pas laissé de commentaire.Frederick W.
Le client n'a pas laissé de commentaire.Nicholas B.
The inside of the equipment was not cleaned. There was food, an empty water bottle and it looked like something was spilled. Other than that it was a good experience. ThanksPamela E.
Great location - easy to get the equipment in and out.Don D.
Le client n'a pas laissé de commentaire.keith E.
Trucks are old and app isn't user friendlyDavid M.
Le client n'a pas laissé de commentaire.mark J.
Took half an hour to start computer to sign off on it.NICHOLAS C.
Le client n'a pas laissé de commentaire.sanjuana C.
did reservation online and received call that equipment is only available at East Moline location. employee at location is rude and she said you have 6hours to bring back. which it takes me to pickup and drop off takes 3 hrs. i didn't get enough time to move my vehicle. have to rest something else. not happyDaljeet D.
They were helpful and made the return easy.Robert T.
Very friendly and helpful staffGREGG M.
Le client n'a pas laissé de commentaire.Andrea G.
Le client n'a pas laissé de commentaire.Sarah B.
Le client n'a pas laissé de commentaire.MICHAEL S.
Nothing I can think ofNICHOLAS L.
Le client n'a pas laissé de commentaire.JENNIFER V.
Le client n'a pas laissé de commentaire.killian L.
To honest I can't think of 1 thing walking in to rent u haul I feel like I'm walking into a relative's house they treat customers like family addressed all my needs above and beyondNicholas L.
First of all, online check in/check out is a joke as it takes forever to work, if it works. There happened to be a person at this location who tried to help me check in but was unsuccessful. She was sweet, but she also told me that this truck had been in storage for 100 days without use or maintenance, not exactly the thing a person driving it 4hrs away wants to hear. We had to drive it in the rain and the wipers kept coming off. Also, slippers are not appropriate work attire; not only because it is unprofessional but it is also a safety hazard and liability.Jennifer D.
Le client n'a pas laissé de commentaire.Diane T.
This location is awesome, Friendly, and Helpful. A pleasure to do business with! This was my second time going to this location, I would not go anywhere else! I would definitely recommend it!Debra Y.
Have always had great/ excellent experience with this locationJohnny S.
Unpleasant locationJanet M.
The place stink too much cigarettes, the trucs are old otherwise everything else went smoothly.Fadilath B.
Le client n'a pas laissé de commentaire.Tom R.
The office reeked of cigarette smoke. After I got done getting my contract and paying my clothes stunk like smoke.Cole O.
Le client n'a pas laissé de commentaire.Karen R.
My whole experience with uhaul was terrible. The lady was not nice, our trailer was at another location and they were supposed to add miles to my account but didn't. And when i went to pick up the trailer, it was the auto transport, instead of the tow dolly which is what I originally asked for. The guy was rude and snappy. The uhaul truck was misfiring the whole drive.Devan W.
Le client n'a pas laissé de commentaire.Connie F.
Customer Service at this location was the best ever. She kept me informed and was extremely helpful.Pamela W.
Although the truck had an exhaust leak and was noisy, it drove very well. I am a repeat customer at this location and I would definitely recommend, not really just for the truck, but for the great customer service I got from the nice lady that worked there. She knows how to give great customer service to make you want to come back.Amy M.
Le client n'a pas laissé de commentaire.Jarod S.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.Tom R.
Not at This location. But other times your locations do not have the trucks available that are said to be there.Alexander R.
The truck took an hour to pick up. It was dirty with something spilled on the floor mats, an unsmoked cigarette in in door handle, plastic bottle under seat and the back had not been swept. Location didn't have the furniture pads I ordered. I was charged incorrectly. The printer had no toner and I was asked to sign a blank contract.Rhonda V.
Le client n'a pas laissé de commentaire.Dawn W.
Very nice costmer serviceJeffrey A.
They were SO helpful when my plan changed. Greatly appreciated.Susan D.
Le client n'a pas laissé de commentaire.Ileta S.
I notified them about a concern of possible carbon monoxide in the cabin. The steering was loose and caused excessive wandering.TERRY S.
Accidentally dropped 300 $cash in parking lot. Went back to look for it, only to find all lights off, dolly moved, did find 100$ in parking lot but store says they didn't find any money.. I won't deal with u haul againchristopher M.
Le client n'a pas laissé de commentaire.Scott D.
Place was dirty and smelled and lady wasn't focusing on my transaction, kept talking to other people about other customers. Truck was scratched up, dirty, had trash in it. Ordered the truck for 10 hours and when I called the lady had already left for the day? I didn't know if I could bring it back a couple hours late so ate the 40 $fee to drop it off the next day. Pretty bad experienceEmily O.
Le client n'a pas laissé de commentaire.Carrie D.
Le client n'a pas laissé de commentaire.Robin L.
Le client n'a pas laissé de commentaire.Michael L.
Nothing needed to improve . . . Polly is an excellent representative for Uhaul.Jeffrey W.
Le client n'a pas laissé de commentaire.Lester B.
I would recommend that the equipment be better maintained. As the person who worked at the company said, the truck was due for its "annual" oil change. Not only was the oil light on, but a warning chime sounded every 30 seconds or so to remind the driver of the need for the oil change. We were thankful we didn't need to drive the truck far, or it would have been very annoying.Steven G.
Le client n'a pas laissé de commentaire.stephen G.
Le client n'a pas laissé de commentaire.bill H.
Le client n'a pas laissé de commentaire.Jay L.
don,t send any else to that locationkenneth H.
Le client n'a pas laissé de commentaire.rick P.
Le client n'a pas laissé de commentaire.Emilie B.
Polly was amazing!DeAnn K.
Very small location, stale smoke reeked in the office so bad I wanted to stand outside. Why is it you can't smoke in any store or bar but you can in a small business? Big turnoff for me. I had ordered & paid for a mattress bag when I made the reservation online but was told when I got there that they don't carry any supplies.Gail M.
Service rapide et convivial. The new style cargo van is great to drive and has a display screen in the rear view mirror for the camera when backing up.Alexander K.
Le client n'a pas laissé de commentaire.Robert C.
Fast friendly serviceDawn B.
This was the worst experience with u haul I have ever had. The truck was dirty, the location and it's employees were unprofessional. Two of the employees were under the influence of illegal drugs. Half of my property was damaged because the truck leaked water from the roofBRIAN Y.
Very good customer service. Vehicle is in great shape and the owner or manager was very friendly and helpful.Kyle H.
They waited almost a month to charge my credit card, which is unacceptable. I'm just now receiving this surprise charge on my credit card, and wondered why it took then so long to reconcile their receipts.Turrie P.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Jason T.
My reservation wad changed to a different location, and 200 dollars more than my original price,. Attendant was great about refunding the first reservation, we tried to start a new reservation but it came to the same price. We canceled that reservation and I did the entire transaction online fore 200 dollars less.David K.
Le client n'a pas laissé de commentaire.Salem S.
My experience was great not sure anything could be improved . Friendly staff !Jason T.
Le client n'a pas laissé de commentaire.Bart J.
This location was wonderful, however your company as a whole is just absolute garbage! Every time I have rented from you my truck has not been where it was supposed to be, but rather an 50mi in the wrong direction! This is absolutely ridiculous. Why is it so hard for you to just trip a truck to the location it was supposed to be at? That's what Hertz does, when someone reserves a car and the closest on is at a different location, we don't send the customer to that location, we send a driver to go get that car and bring it to the location the customer reserved it at!Tim P.
Le client n'a pas laissé de commentaire.Kimberly T.
Le client n'a pas laissé de commentaire.Paige P.
There was a cat in the store, and I smelled cigarette smoke. Also, after I arrived at 9am for my reservation, it took half an hour to actually get my truck.Matthew R.
Le client n'a pas laissé de commentaire.Kirk J.
The truck's driver's side door wouldn't lock. There was no windshield washer fluid in the truck. It smelled horrible. The lady who worked there was the most unprofessional person I've ever met, and her "workers" (rather her teenage son and his friends) made me feel very uncomfortable because they did not want to help at all (like, get the truck ready for me and get the furniture dolly). It was a horrible experience.Aimee T.
Nothing. Service was excellentConnie G.
Great Customer servicePHENICIA R.
Le client n'a pas laissé de commentaire.Steven B.
Smelled like smoke (cigarettes) in the office but the staff was helpful and the drop-off process was easy.Brandon K.