Évaluations des clients Quality Box & Pack

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Quality Box & Pack

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shaun B. le

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Le client n'a pas laissé de commentaire.

Laurie W. le

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Le client n'a pas laissé de commentaire.

MaryEllen S. le

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Great service! We keep coming back anytime we need a vehicle because they have such great service!

NIMISHBHAI A. le

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Everything was perfect. Thanks for all services provided.

Gary A. le

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Le client n'a pas laissé de commentaire.

theodore N. le

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Le client n'a pas laissé de commentaire.

Travis T. le

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The truck we rented was newer low mileage and clean inside. Transmission shifted horribly and Truck rattled as if the box was loose or something. Driver side headlight was out (very convenient in night driving!!) and the box roof leaked (made for a wonderful day of moving in the rain!!). Clearly this equipment is not inspected at the dealer before going out

Raynard M. le

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Le client n'a pas laissé de commentaire.

Roy A. le

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The trailer I rented was very old. It needed to be retired or refurbished. It also was not clean inside.

Karthikeyan M. le

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There is no proper sign or guidance as to where to park the vehicle. After i parked as per map directions, luckily i checked with personnel inside store she asked me to park across the road thats of different address.

Michael H. le

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Le client n'a pas laissé de commentaire.

Debbie G. le

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Le client n'a pas laissé de commentaire.

Nora F. le

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I love your set up. Your trucks are new and in very good condition. Great customer service and your staff is so friendly and helpful.

Danielle R. le

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Le client n'a pas laissé de commentaire.

Nora F. le

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I've rented from this location twice and have had excellent customer service both times. The lady who runs it, is pleasant and helpful and takes care of her customers efficiently. The trucks are new and clean. It's a great set up and I highly recommend using them. I rate this business a 10.

Jim H. le

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Easy pick up and drop off.

Naseer S. le

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Would be convenient if trucks were parked outside the store. I had to drive all the way to the back of parking.

ROBIN W. le

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Le client n'a pas laissé de commentaire.

carroll H. le

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service was awesome, thought our day was ruined because we had ordered a truck at another location and when getting there to pick it up they had no truck available in the city. Your store was a blessing to find, we got a truck and was only 20 mins behind on our schedule. thanks again! will use your facility again!

Greg F. le

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Le client n'a pas laissé de commentaire.

leutrim H. le

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She was great very easy to deal with in and out in seconds

Hawri A. le

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Le client n'a pas laissé de commentaire.

yvette L. le

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Le client n'a pas laissé de commentaire.

Kevin D. le

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Le client n'a pas laissé de commentaire.

Nick M. le

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Very quick and easy. The woman I interacted with at the desk was very sweet. I'll certainly use this location should the need to move ever arise again!

Thomas C. le

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Very friendly ownership. Had a small discrepancy with the gas left in the vehicle by the previous renter, and the shop gave me a credit. Would recommend.

george D. le

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Very friendly customer service

Sundara Sudhan N. le

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Lady who assist to get the vehicle was very kind and flexible. They understand the customer difficulties and polite to the customer.

Bradley Allen H. le

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Le client n'a pas laissé de commentaire.

pat W. le

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Le client n'a pas laissé de commentaire.

Linda D. le

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The lady basically did not believe me when she told me the price and I told her that is NOT what I was to pay. I came from TN to help move my son. She asked if I still wanted the truck. (Was I supposed to drag furnishings on my back?) She could have cared less if I got the truck or not. Then we had to drive over to find the truck in another parking lot by ourselves. No instructions were given and No one showed me Anything about truck at all!! I never had any trouble with y'all till now.

Andrew B. le

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Le client n'a pas laissé de commentaire.

john S. le

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the door was difficult to close without a handle

BARRY J. le

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Le client n'a pas laissé de commentaire.

Paula M. le

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Very friendly service, very thorough instructions. Everything went as expected.

James M. le

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Le client n'a pas laissé de commentaire.

Dara S. le

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A check engine light came on but No issues with that in getting the truck back

Gaurav G. le

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CHECKING OUT USING MOBILE IS A HASSLE , APP WAS VERY SLOW AND REQUIRE WAY TOO MUCH DATA TO CHECK OUT TRUCK . App put so many charges after return that were no where mentioned while taking truck , like cleaning fees and CDW (WHICH WAS NOT EVEN OPTED) . ANOTHER WORSE THING -UHAUL is closed for all customer service on weekend , so if u are stuck in something u are on your own Good thing about all was that the person taking care for this location was friendly and she helped in resolving all issues.

Alan R. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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I don’t remember the woman’s name behind the desk but she was very helpful and very respectful I will be coming here again

Jeffrey H. le

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Le client n'a pas laissé de commentaire.

Deepayan B. le

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it would be helpful if the instructions for pickup are mentioned while making the reservation.

Amanda G. le

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Le client n'a pas laissé de commentaire.

Brittnay B. le

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Le client n'a pas laissé de commentaire.

JOEL M. le

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Fast friendly service

Khaled G. le

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Le client n'a pas laissé de commentaire.

kyana S. le

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Fast friendly and convenient. The quality of the truck was fair but I got the job done.

Samantha S. le

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Le client n'a pas laissé de commentaire.

MaryEllen S. le

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Representative was extremely nice. She gave thorough instructions for use of the vehicle. I would recommend this location to anyone needing truck/van rental. I will definitely use again.

james B. le

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Nice service

Darlene H. le

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The customer service rep was very friendly and helpful. I would definitely return for another rental.

Elissa S. le

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N/A Nothing bad, but nothing on the top that made my experience top dog

Christopher G. le

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Ensure that all additional items requested when reserving the truck are available. When reserving a truck online (about 1 week in advance), I also requested to rent a hand truck for moving furniture. However, this location did not have a hand truck available, which made the move a poorer experience. Prior knowledge that this item would not be available by the location would have allowed me to find a hand truck elsewhere in preparation for my move.

Larry M. le

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Truck had a vibration in steering

Laszlo S. le

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Le client n'a pas laissé de commentaire.

Glauco F. le

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Keep the truck clean as possible and/or request customer to keep the truck clean as they found it. The U-Haul associate at 1454 Bethel Rd was efficient and professional.

Amanda S. le

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Explain ahead of time that your contact will be called immediately so you can let them know to answer the phone. Also, explain what to do with the key at the end. I assumed it went back into the lock box, but there wasn’t specific instructions on what to do with it.

Julie R. le

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Le client n'a pas laissé de commentaire.

Digamber R. le

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Le client n'a pas laissé de commentaire.

NAVEEN M. le

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Le client n'a pas laissé de commentaire.

Roderick S. le

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The truck I rented was EXTREMELY dirty. I called the location, and was told there was no way it was dirty, which was extremely rude. It was very dirty and I have photos to prove this. It cost me half of my day I scheduled off because I had to actually take it and spray it out it was so bad. I couldn’t get done in my allotted time, so I had to wait until my next day off. Had the truck been clean I would have been done that day. The wheels also need an alignment.

Djerria D. le

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Priti was extremely pleasant.

Suzanne W. le

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They did not have an appliance dolly, I had to go to another location to rent one.

warren H. le

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Le client n'a pas laissé de commentaire.

DAVID R. le

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From what I observed, there are no thoughts that I can consider for improvement.Well Done!! And, Very Timely too!

Michael F. le

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Le client n'a pas laissé de commentaire.

Lauren H. le

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My reservation was at 10:30, but the location didn’t open until 11. I lost 30 minutes of my time trying to locate the key / waiting for them to open. The customer service rep was extremely rude and unprofessional.

Seth D. le

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Le client n'a pas laissé de commentaire.

Jacques W. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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When I reserved the truck the rate was 19.99 + .79/ mi. When I closed out the rental the app showed a rate of 89.99 + .39 / mile. There was no explanation of the rate change by the rep at the U-Haul location. I disagreed with the charges in the app and called the next day to U-Haul, ultimately receiving a call back from a sales manager who explained the change. I advised and have a copy of the app showing my final rate charge as 19.99/day +.39 / mi but was charged 89 + .39 / mile. The sales manager said He would give me 25$ to Use in the future and that hasn’t happened either. Incredibly poor customer service from beginning to end. Additionally I set the rental for pickup at 9 on a Sunday, only to receive a call on Saturday evening asking to change that to 10. Doesn’t U-Haul know their own hours. Changes like this change moving plans in general.

Emilee S. le

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Your app was awful. I tried for almost half an hour to return my equipment through the app, and it would not let me sign in. It just kept saying “password not set up for this account” even though I just set it up. Also. I returned my equipment at 11pm exactly and still got hit with a late fee, even though part of the reason for it being “late” was the app not cooperating and letting me mark the truck as returned!! Nothing wrong with the equipment though, and the location is fine. It just seems a bit odd for the truck drop off to be on the opposite end of the parking lot from the key return.

Drarelle B. le

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Customer cannot park in the parking lot in front of store please update this to the app to save time for the customer.

Michael P. le

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Le client n'a pas laissé de commentaire.

Alex S. le

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Such kind people that run this store.

Jennifer V. le

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instruct customer that parking is on the other side of the parking lot behind buffalo wild wings.

Gordon D. le

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Hard to find. If this location is going to be an option for after-hours drop off. Directions specific to this location should be provided.

Stephanie W. le

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Le client n'a pas laissé de commentaire.

Nathan B. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Le client n'a pas laissé de commentaire.

DEBORAH Z. le

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Le client n'a pas laissé de commentaire.

Elizabeth W. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Ryon C. le

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For this location, the managing store is on the corner of Fedex store and has only small sign in the Fedex store window, it's very difficult to find from the big shopping center.

Bryan C. le

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When i picked up my truck is was a far distance from the store. There were blankets left in the back of the truck that i did not ask for, which were in the way. The truck was not cleaned out before i received it. The air conditioning was also malfunctioning. The truck had under 32,000 miles but appeared to be poorly taken care of for the low mileage it had.

Savannah M. le

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Le client n'a pas laissé de commentaire.

Davut P. le

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Le client n'a pas laissé de commentaire.

Joshua E. le

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No indication of where the truck should have been parked and since the location was closed I just had to drive around until I found other parked uhaul vehicles. They also stated that the vehicle had to be padlocked so I had to leave my lock on the cargo bay and turn in my keys with my personal lock to avoid any issues if someone were to open the cargo door and take any of the rented moving equipment. Would expect a refund for the price of the lock given that this wasn’t stated in the initial rental contract. Will never deal with this location again.

Kent H. le

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Le client n'a pas laissé de commentaire.

Joseph L. le

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Le client n'a pas laissé de commentaire.

Abdulkareem K. le

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Great and friendly stuff

mrusab H. le

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Le client n'a pas laissé de commentaire.

Robbin M. le

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Le client n'a pas laissé de commentaire.

Samir A. le

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Take or give less prices ,i liked my very first experience after all.

Ian S. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Location is great for our use

Richard M. le

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Very nice lady runs the location.

Hussein A. le

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Le client n'a pas laissé de commentaire.

Tran D. le

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Best experience with any U-Haul location!

Amy W. le

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Wonderful customer service!!

Patricia B. le

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Wonderful customer service