Customer Reviews for Quality Rental & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Quality Rental & Storage

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Neil B.
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Customer did not leave a comment.

Kevin G.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

christopher B.
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The couple were very nice and I enjoy the talks we have when I go in.

Lon W.
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So far nothing. We get what we need, when we need it and it is always in top condition

Dana B.
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Customer did not leave a comment.

Bernard M.
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My only criticism is about the condition of the lot — it is horrible!

Charles L.
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Customer did not leave a comment.

Homiyar W.
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Customer did not leave a comment.

jonelle M.
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Tow dolly dropped off after hours. Receipt provided via email shortly after they opened next day. Thank you!!

Bradley T.
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Friendly and efficient.

narnapage C.
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Truck was clean and easy to drive. They graciously saved the one bag I left in the truck by mistake!

Bernard M.
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Customer Pick-up / Drop-off is in horrible condition. Need to step around puddles of water in deep pot holes. Needs to be improved!!!

Laura V.
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Fantastic customer service, will definitely go here again when I need

FRANCIS C.
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Customer did not leave a comment.

matthew K.
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Customer did not leave a comment.

Tirsha L.
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christopher B.
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Very nice lady at front counter

barney M.
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Customer did not leave a comment.

jack P.
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Very good service.

david A.
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They explained everything well and were very hospitable. I will recommend this location to all my friends, family, and co-workers.

Michael S.
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The location has huge potholes getting into the parking lot. The lady what is in there is very rude and sarcastic. The worst part is they smoke inside the building and all the boxes and moving stuff reeks of smoke. They over charged me when I only kept the moving truck for one day. Uhaul needs to remove them off the list because of the way they run their business. Everyone that came in was called stupid because we didn’t want to drive in the huge potholes in the parking area that is full was water and mud. This is a nasty environment and will let my father who is base commander out at Scott Air Force base.

julian J.
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Customer did not leave a comment.

Mary B.
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My husband and I always pick this location to rent from. They are extremely friendly and accommodating!

Paul B.
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Customer did not leave a comment.

Kyle J.
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The people here were very friendly and were happy to be able to go over everything with us in person. They certainly value the importance of customer service.

Angela J.
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Customer did not leave a comment.

Roy B.
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Thank you so much, everything went according to plan!

Steven B.
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Customer did not leave a comment.

Michael G.
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Michael M.
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richard M.
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joe B.
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Very friendly staff

marlon C.
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My experience was mediocre at best dealing with this location. The lady was had to work with and rude. My experience didn’t getting better until i started dealing with the Lebanon location and the reservation staff...I appreciate them for working with me

renee M.
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Staff was not friendly. Truck was not clean.

HEZEKIAH W.
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Customer did not leave a comment.

Promise E.
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Customer did not leave a comment.

Chris T.
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Grate place to rent from.

Roy B.
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Customer did not leave a comment.

Ruth C.
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The counter staff are courteous and very efficient. The store is well maintained and orderly. The vehicles are clean and very easy to drive. The parking lot is horrible. There are pot holes ranging from 2 ft-6ft in diameter and some are 4-5 inches deep. A real hazard and surely does not reflect product within.

Sarah D.
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The staff was very efficient and provided excellent customer service.

Robert H.
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Customer did not leave a comment.

ruth C.
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This was the second of two trucks I’ve rented from you.. The trucks were clean and safe and made me confident with the mirrors and safety features to be able to drive them as a non-truck driving female

per H.
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Customer did not leave a comment.

john P.
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You agent got perturbed with me and rolled her eyes when I asked what the inside dimensions of the truck I wanted rent was. I needed this info to make a determination if the vehicle was big enough for my requirements. Also had an issue with the amount of gas they claimed was in the tank when turning in the vehicle. The stated I only had a 1/2 of a tank when there was actually above the 5/8 of a tank level. The contract required it to be returned with 5/8 of a tank. After going back to the truck with the agent they then started the truck and verified that the tank was 5/8 filled. After dealing with these two agents, I am done with utilizing U-Haul for my future rental requirements

john D.
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Customer did not leave a comment.

ruth C.
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Customer did not leave a comment.

william F.
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Wait time a little long

steven H.
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The service was great. Would rent here again.

brynn T.
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Customer did not leave a comment.

joe B.
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Customer did not leave a comment.

jose M.
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Great Place to do business with.

LEANDER B.
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Nothing

Wyatt B.
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Customer did not leave a comment.

Kelly C.
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Parking lot needs definite repairs

Ernest W.
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Customer did not leave a comment.

amanda C.
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The old man that helped my wife and a coworker was a 100 percent crusty, hateful, miserable individual that chose to take his, what I'm assuming, life long string of bad choices out on two random people. I'm also assuming this old man has this attitude on a regular basis considering it wasn't prompted by anything other than two people asking for help with questions. Don't expect people to know everything about a U-Haul just because this is your job. I hope someone treats you the same way when you need assistance with something you're unfamiliar with. I really hope he can read these so he can understand that I feel sorry for him, since if that's how he acts on a regular basis to others, then I could only imagine the misery going on 24/7. Maybe think about some therapy to fix whatever issues you're having.

greg W.
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Customer did not leave a comment.

austin B.
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Perfect size for a mattress!

joe B.
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Customer did not leave a comment.

brad C.
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Customer did not leave a comment.

Randy K.
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Nice and friendly, like always...

robert K.
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Great experience. Manager very professional and courteous. Smooth rental process. Will definitely use again. R. Kaufman

Michael R.
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Customer did not leave a comment.

narnapage C.
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Truck was clean and ran well. Everything was ready for me and on time. I always go to this O'Fallon, IL U Haul site@!!!

carolyn C.
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The service was excellent.

david R.
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Customer did not leave a comment.

Maria C.
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The lady at the counter was not friendly and was a smart ass. Not good customer service at all

Michael E.
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Very quick and thorough. Vehicle and moving pads were ready when I arrived.

ANTHONY P.
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Excellent service, highly efficient personal.

Jester G.
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This auto transport was the worst equipment I’ve ever rented. It was old, rusty, and very difficult to use. The tie down mechanism was rusty and very hard to secure the vehicle to the auto transport. When it was time to unload it was very difficult releasing the tie down mechanism. Also, the ramps were very very difficult to get released from the auto transport. It took 2 grown men to get the ramps released. This equipment needs to be retired and never rented out again. I have never complained before and all my previous Uhaul experiences have been positive. However, This was a very bad experience and I deserve a partial refund.

Chris P.
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Customer did not leave a comment.

Randy K.
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People are very friendly and will work with you. They do there very best to accommodate you. Highly recommended...

tom L.
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Very Nice

Lee T.
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Great Service

Mark W.
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Pave the parking lot.

Ed K.
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Customer did not leave a comment.

robert A.
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The owners or managers are very rude.

CRISTI B.
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very friendly employees and the place was spotless. The UHaul was very clean, had some bumps and bruises on the outside and it didn't have any pick up at all. Wasn't a comfortable cross country drive at all. My right foot ankle swelled up after driving 7 hours over 2 days and was bruised and sore for over a week after making the trip. Need to upgrade to cruise control on your vehicles. Air Conditioning didn't work well either.

Mack J.
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Customer did not leave a comment.

robrt R.
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Radio in truck did not work. Otherwise, all good.

hayden H.
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Customer did not leave a comment.

Nakia H.
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They over charged me for Mileage and cleaning fees when I know I swept through that truck and I was given the impression mileage was a fixed cost even though the contract said a per mile fee. The representatives I had communication with gave conflicting information and the amount charged to me has ruined my month. I am Caring for a sick spouse without insurance so every nickel and dime counts. I used the truck to haul a medical bed for said person. Uhaul being a large profitable company can withstand to fork over $100 extra dollars well more than I can. So thank you for ensuring we don’t eat this month.

Michael B.
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Customer did not leave a comment.

jack E.
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No issues at all. Everything went very smoothly.

heidi D.
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Everyone was nice and helpful. I would definitely use this place again and recommend it!

Walter W.
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Everything was fine. Check in was fast and returning was easy. My invoice was emailed on Monday. I will be renting again in a few weeks.

Lilly S.
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Dropped off about 11:00 pm same day it was rented Saturday night

Irene G.
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Customer did not leave a comment.

Debresha D.
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candice G.
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Derek V.
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Very reasonable rates.

jane D.
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Customer did not leave a comment.

Eric D.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Wilson W.
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No suggestions for improvement. Check in went the way it should; the lady behind the counter was both professional and friendly.

Jason G.
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Customer did not leave a comment.

Jason G.
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Customer did not leave a comment.

James T.
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Customer did not leave a comment.

Mark B.
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The parking lot was terrible. Major pot holes everywhere!!.

jason k. | Overall Experience |
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Such a great environment.

No reviews have been submitted for this location.

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