Le client n'a pas laissé de commentaire.Cornelia D.
Customer Reviews for Quality Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
O Fallon, IL 62269
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 4h pm
- Mar - ven : 8h am à 4h pm
- Sam : 8h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/18/2021: 8h00 am - 2h00 pm
- 5/31/2021: 9h00 am - 12h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No commentDENISE W.
Le client n'a pas laissé de commentaire.angeles A.
Le client n'a pas laissé de commentaire.brandon S.
Le client n'a pas laissé de commentaire.Meredith P.
Le client n'a pas laissé de commentaire.louie S.
Le client n'a pas laissé de commentaire.Jennifer A.
Great jobjustin G.
The Uhaul customer service changed my drop off location to Fairview, IL without my consent. Here I am at the O'Fallon location unable to check out via Uhaul.com because the location was incorrect. When finally got someone on the 1 800 line she asked if i could relocate the truck because a new family needed to rent it on Sunday. I advised her that the gas was on the neetle and my day was very stressful due to horrible movers and I couldn't do it. She was short with her response but I had to leave the truck were it was the location tgat was on the contract. This should have not been this complicated.MARLO S.
Friendly nice peopleTimothy S.
They were very nice and extremely helpful. Place is rather old looking inside and out but all the equipment was first rate.burt F.
The couple that runs this location are wonderful. Super friendly and ver helpful!Melissa D.
Le client n'a pas laissé de commentaire.Kevin C.
This location has ALWAYS provided top notch customer service. I have used them on 4 different occasions, ans will use them again.MIKE A.
Pretty awesome experience!!Norman D.
Le client n'a pas laissé de commentaire.Natalie P.
Le client n'a pas laissé de commentaire.John P.
Awesome customer serviceBrad D.
Nothing, this was quick and easy.Randall B.
the equipment was worn out. . The hitch stripped out and let the allowed the hitch disconnect from the trailer. this almost caused an accident and injury..thomas C.
Nothing at this timeearl S.
Le client n'a pas laissé de commentaire.Jennifer G.
Le client n'a pas laissé de commentaire.James B.
Great job. I wish you had more dealers like this. I will be back to rent from this location again and again.rick S.
Le client n'a pas laissé de commentaire.BRYAN L.
Smells pretty bad. Couple working there seem bothered when we come in. Slight attitude and bite about them. Dog running around. Dimly lit. Fallen off since the change in ownership.jared E.
They where very nice and friendly people at this location. I will be back.rick S.
Very friendly and helpful.Karla R.
they were fantastic to rent from. highly recommend. and will use again.kathy K.
Le client n'a pas laissé de commentaire.thurman C.
The first uhaul location, in Collinsville where we had made a reservation with had gone ahead and rented our item out regardless of that reservation. We had drive 20 minutes out of our way to this location (Ofallon Illinois) to get our item. The woman who runs this shop is rude, condescending and just and overall grouchy person. I would rather never have to talk to her again.eric H.
Le client n'a pas laissé de commentaire.Mike W.
We where charged an extra 25 $for a cleaning fee... I know I cleaned it out and put the Dolly in the cab. It was snowy and muddy so it could have gotten dirty from that and the "dirtiness" from that should not be counted against me. I cannot health the weather. But the man was very rude and very short with me. We turned in the truck on Sunday feb 21st a day early due to being harassed with texts asking where the truck was.Carole D.
No problems at all. Everything worked well.danial S.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.JOSEPH F.
Very kind and made for a great experience!Sandra W.
Le client n'a pas laissé de commentaire.Nicholas C.
Great people. Knew there stuff. Would differentiate go back to this place. Loved it. Give them a ra.rick S.
Le client n'a pas laissé de commentaire.Michael U.
Le client n'a pas laissé de commentaire.Jason O.
We went there first and they said we could not rent for 2 days. We went to mailbox store and they said we could rent for 2 days. They said we would pick it up from the 1st store and return it to them. When we went to first store they asked why we would go to second store when we could get it cheaper from 1st store for two days. What??? Confused.... they said we couldnt have for 2 days....lonnie L.
Le client n'a pas laissé de commentaire.tyler L.
I love uhaul to my movingdennis J.
Le client n'a pas laissé de commentaire.Ricky C.
Le client n'a pas laissé de commentaire.Valerie M.
Le client n'a pas laissé de commentaire.vereen E.
Le client n'a pas laissé de commentaire.Keith G.
Le client n'a pas laissé de commentaire.bryan R.
Nothing. Great experience and very helpful!christopher B.
Highly recommend this location! Very helpful and informative! The easiest pickup and dropoff experience we've ever had!Rebekah C.
Le client n'a pas laissé de commentaire.Lauren B.
Le client n'a pas laissé de commentaire.Launa H.
The truck we rented drove horribly. The steering was very dangerous, I couldn't drive above 40 miles per hour or the truck felt as if it was about to veer off the road. It served it's purpose, but the driving experience was my worst experience ever. The vehicle ðŸš- May had recently been serviced, but if I owned it, I'd request my money back.NATHANIEL J.
Very courteous and professional. In and out quickly.rick S.
Le client n'a pas laissé de commentaire.heidi D.
Le client n'a pas laissé de commentaire.Shannon T.
Le client n'a pas laissé de commentaire.Melissa D.
Le client n'a pas laissé de commentaire.Ashleigh L.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.angie G.
RUDE, SHADY, NOT MILITARY FRIENDLY Go to location at 2294 IL-158, Belleville, IL 62221 instead. Let's start with these folks not seeing us till we re-parked our car to a different spot. Who cares if the lot is COMPLETELY empty. Add on that we only parked outside of a normal spot because they had a truck blocking all of the parking minutes prior. Get inside and show Military ID, because the Uhaul customer service rep said that we could get 10 % off at the dealership. The lady said, "Only for active duty with one-way orders, but we'll see." Then suggests that we already got a discount because the Uhaul rep booked the 17' truck for us, as the 15' trucks were all taken. I would've rather had the 15' truck. We go to leave the lot, and the mileage was higher in the truck than what was stated on paper. Shady. We were charged by the mile. Also, the Uhaul rep stated that we could go over on our allotted time with a simple notification to the dealer. This was NOT the case. These people were very quick to threaten a late fee. Overall, very impressed with Uhaul's customer service rep, but all was lost when we arrived at the dealer. Moving is stressful enough without dealing with rude, shady people. Stay far away from this location, and go to the one on 158 instead. That guy is nice as can be.ryan J.
Le client n'a pas laissé de commentaire.Miles L.
Le client n'a pas laissé de commentaire.JWALANT D.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.sean G.
Le client n'a pas laissé de commentaire.perry A.
Le client n'a pas laissé de commentaire.Jeffrey N.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Sara S.
Great in-person customer service! Very helpful!MARILEE R.
I was charged a 15 $gas fee even though I made sure to fill tank at a gas station a 1/4 mile away before dropping it off. When I tried contacting the company, no one will answer the phone. This is extremely unethical if not flat out illegal business practices and should be dealt with immediately.Nick B.
My check in/check out, and whole experience was seamless and excellent. MerciChris K.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.Christopher C.
Very nice manager and customer oriented. Good experience overallDOUG J.
Le client n'a pas laissé de commentaire.diane J.
Le client n'a pas laissé de commentaire.Jacob O.
Le client n'a pas laissé de commentaire.W L.
prom responseDARRELL M.
Le client n'a pas laissé de commentaire.nora A.
Le client n'a pas laissé de commentaire.shomari O.
Excellent covid precautions.katrina G.
Customer service was outstanding. Thanks for great experencePatricia W.
Le client n'a pas laissé de commentaire.Jenny S.
Le client n'a pas laissé de commentaire.steven R.
No improvements necessary, all when well.Brenda M.
Le client n'a pas laissé de commentaire.Arvo S.
I have rented several 6 x 12 trailer's. this by far was the least desirable because it had the shorter height. plus the other trailers had the doors that open to the side and we're taller. this is what I expected when I rented. I also know the jacks for these hitches have been removed due to frequent damage but there needs to be a way to lift the heavy tongue easier onto your vehicle.Andrew C.
Le client n'a pas laissé de commentaire.Kim L.
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.Christopher B.
Your service was perfect, Thank you!JUDI B.
Great customer service!Elbert L.
Le client n'a pas laissé de commentaire.Kenneth T.
inside store is definitely dated and in need of a good cleaning. but the woman checking in/out was very knowledgeable and pleasant enough. overall good experience.Peggy K.
The managers are friendly and professional, rates reasonable, and vehicles clean and reliable. I rented three different trucks this past month relocating my business and found the service and product consistently satisfactory. I would absolutely recommend this dealer!Michael O.
I was transferred to this location because another one didn't have the truck. When I got there the lady at the counter accidentally put the customer before under my reservation number. She quickly called uhaul and fixed the mix up. She was very polite and didn't try to trick you with mileage or money.crystal N.
Le client n'a pas laissé de commentaire.Paul N.
Such a great environment.jason k. | Expérience générale