Do a thorough check over as the wheel alignment was out quite a bit on one of the front tires.Randall C.
Customer Reviews for Queens Grocery
(U-Haul Neighborhood Dealer)
Pour nous contacter
Sidney, BC V8L3G8
Services dans cet établissement :
- Mon–FriDe 9 h 30 am à 8 pm
- Sat–SunDe 10 h am à 7 h 30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The agent was trying to manage a convince store and UHAUL pick up at the same time, it took far too long to pickup the vehicle. When returned the agent on duty was not able to give me a receipt by email or printed and as I write this the estimated fee is still pending on my credit card and the actual is more than $100 less and still no receipt. I will not use this location again, nor recommend it.William W.
Location is convenientFrances M.
No receipt given. Was charged more then double then the quote. The company in charge did jot care about providing service and repeatedly just walked away to serve ppl at their personal business this was attached to.Andrew D.
The truck cab was dirty. Full of leaves, dust and garbage. The woman who signed us in was very rude. Definitely won't be using this location ever again.Nomi D.
Le client n'a pas laissé de commentaire.Elizabeth R B.
Parking area was a little tight for getting outBarry S.
Le client n'a pas laissé de commentaire.Stephen S.
The agent went above and beyond to make sure our experience was positive.John M.
Le client n'a pas laissé de commentaire.Amber P.
Le client n'a pas laissé de commentaire.Frank S.
Improve the internet connection.Nicholas P.
Take the license for uhaul from this vendor they are rude I was several hours late cause of them then the clerk demanded I bring the truck back early and refused to give me a receipt, the location was dirty and stunk. Staff was not good!!! And etc.jennifer L.
Le client n'a pas laissé de commentaire.Tim S.
lovely ppl thx for your Help mikeMichael M.
Le client n'a pas laissé de commentaire.Candina C.
Le client n'a pas laissé de commentaire.Lauren R.
Very convenient for the job at hand. truck was just the right size.William H.
Staff are awesome !! The best part is No usual long lines to wait in . Only drawback you can only rent a 10' truck from this location , but we made it work . Excellente expérienceRyan H.
I tried doing the pick up through "U-Haul Truck Share 24/7" the app is not user-friendly and I had to go into the location to complete my pick up, the person at the counter wasn't approachable and frankly wasn't friendly at all.Adriaan V.
They tried, very nice , the merchant did not have the required equipment , no appliance dolly as was requested. Have not received my final receipt only my estimated usageBrad G.
train the staff it took 45 minute for them to figure out the paperwork when we picked up the truckShelley B.
Le client n'a pas laissé de commentaire.David R.
This location is based out of a convenient store. While I did reserve the truck a week ahead, the employee did not know how to do the rental. She had to call someone else to walk her through the process. I reserved the truck for 10:00. the store open at 10 and I was out of there at 10:40. I had placed the reservation at 10201 McDonald Park Rd however they transferred my request to the Queens Store on Resthevans. I will only deal with the Mcdonald location in the future.MARC T.
The truck's mirror on the passenger side cannot be adjusted. Problematic regarding safety. The owner at the Grocery store was excellent.Wayne M.
Le client n'a pas laissé de commentaire.ELFIE Q.
Le client n'a pas laissé de commentaire.David B.
Cube van was very easy to drive and comfortable as well. Will definitely use this service againDARLENE C.
Le client n'a pas laissé de commentaire.Frank W.
Truck cab, exterior and windows were filthy. It had not been cleaned or sanitized in a while. Key in Ignition was an issue and took several tries to start. Apparently the knew about it and did not seem concerned. Makes me wonder how the rest of the truck has been maintained.BENNY L.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Maxwell L.
Le client n'a pas laissé de commentaire.Eddie C.
Le client n'a pas laissé de commentaire.INGRID O.
Negative - Booking system is horrific! Difficult to navigate and book! Created a huge error with my booking!!! Positive - The interface to pickup/dropoff is very well designed and works well. Very efficient and intuative.Szymon S.
Le client n'a pas laissé de commentaire.Grant F.
The pickup times available should match the hours of operation of the facility. I booked an 8:00 am pick up but the store doesn't open until 9:30. We were asked to come at 9:45 when we went in ahead of time to confirm the rental would be there as the website said "subject to availability". This isn't reassuring so we went to the store to confirm a couple of days ahead. That was when we were told to come after 9:45. My rental should have automatically been adjusted to the time I was able to take the truck. It took over half an hour in the store to finally get the truck checked out. I was on my way to return the truck when I was contacted by Uhaul asking why I was late returning the vehicle. I explained I was on the way but didn't think it was fair to expect me to return by 8:00 am when it was not rented to me on time. The gentleman who called me was very understanding and all ended well. I probably won't use that service again however as it was too much hassle.Maureen V.
I booked an 8:30 pickup at another location (the one near the Victoria airport) and then had the reservation changed and rescheduled to pick up at the Queens Grocery location. I assumed Uhaul knew better than me where to rent from so I didn't question it. I arrived at 8:15 to pick up the truck for a time sensitive move, only to find that this location didn't have contactless pickup like I requested and didn't open until 9:30 to pick up the key. I called uhaul and was hung up on twice before finally getting a local number to call through the online chat agent. Unfortunately the local agent couldn't do anything more than try to reach out to her manager and get that manager to reach out to the store manager. We missed our reserved ferry sailing because of this delay. We didn't even leave the lot until 9:50 to head to our loading location. The vehicle was grimy but I wasn't in a position to waste time debating that, so I cleaned it with Lysol wipes myself. Spent masks were left in the cab and the cube. It's covid, uhaul! Do better for crying out loud. Finally we got on a later ferry, losing the payment on the earlier reservation, and started our one way trip to Osoyoos, which was specified when rented. On the first descent through the mountain passes, I discovered that the horrible wheel alignment wasn't the only issue with the truck. Every time I braked the front end rumbled and the whole truck shook. Good thing I only had two more mountain passes to traverse in the rain. We arrived in Osoyoos, thankful that we didn't hit worse weather along the way because we noticed that the tires on the truck weren't for winter conditions. When someone rents a truck and specifies that they'll be taking a particular route where winter tires are required, should the vehicle not be fitted with those tires that are required by law?! It's not like I can change the tires out. All in all, uhaul contributed to making an already challenging move during a period of covid and covid travel restrictions even more stressful. The company obviously knows they have a monopoly on the affordable move market and has given up on providing a quality product and service. I literally stood in that grocery parking lot, in the pouring rain, crying as I tried to get anyone at uhaul to help me. The only positive experience from this rental was the kind lady that tried to get someone to come meet me. Ultimately though, she had little control over the situation. If nothing else, uhaul should be ashamed that they would allow a vehicle to be rented during a pandemic without having an agent thoroughly clean the vehicle.Candace F.
I major changes. Loved the mobile checkin.Jeffrey J.
I will NEVER use a neighborhood Uhaul dealer again. The service is no where near the service you receive from a dedicated Uhaul dealer. The checkin process was constantly interrupted by other store customers and the interior of the truck was very dirty. Never again!GARY K.
Le client n'a pas laissé de commentaire.CALVIN CHRISTOPH B.
They wouldn't take Visa/debit.. or cash.. demanded a credit card..we are long time users of U-Haul.. never had this issue. Staff could barely speak English which made it more difficult. They sent us to a wrong location to pickup the truck and had to go back!! Wasted 2 hours!! Never again!! Discusting customer service. Had to spend 45 minutes on the phone with head office.. no discount nothing! I want a full refund.Mark W.
Le client n'a pas laissé de commentaire.CHRISTOPHER M.
I found it frustrating that the checkin took so long and that the supplies I had ordered (a dozen blankets and flat dolly) were not available. Ultimately the blankets were removed from my bill and I had to settle for an upright dolly which I never ended up being able to use to move my furniture. I had to recruit my wife to lift/carry these heavy items that a flat dolly would have allowed me to move myself. Other than that the sales person was nice and generally helpful.David A.
Le client n'a pas laissé de commentaire.Neal T.
The pick up location is a corner store, which is a bit different. The gentlemen who helped me was pleasant and able to walk me through the online registration done. It might be something to do with the computer program, but it did seem like we're had to enter the information twice. It was all good anyway.Wendy T.
The owner of the store was rude made me feel very uncomfortable. The store was very unclean and unsanitized in this time of Covid-19. When I asked him to sanitize the key he asked me if I'm going to fully clean and sanitize every aspect of the truck? He told me I have to take insurance but there was no way for him to undo the insurance. I felt VERY Uncomfortable in his store. I called u-Haul to be on the phone with me while I dropped off the key. I will never step foot in that store again!!!!Sarah G.
Have this Vendor take a course on Computer managment. Way to slow. Took foreverPaul M.
It should be stated that the vehicle is behind the grocery store as it's not obvious that there is an area behind it. Also the website date fields validate incorrectly. The driver license dob and expiry date ask for dd/mm/yyyy when in fact validation is done one mm/dd/yyyy. I got stuck and rejected many time before realizing that it was probably validation against the American format rather then the Canadian even though it was stated in the Canadian format.James B.
There was a bit of a problem with the availability of the van. I was told I had to pick up a van at a different location. This was totally inconvenient for me as I would have to arrange for drop offs an pick ups from other people. The 1-800 number person I spoke with was totally unsympathic to the situation, however, when I called the agent where I supposed to pick up from, she was very helpful, and somehow was able to have a van delivered to my original pick up point. I was very pleased with her involvement but totally unimpressed by my other communication with Uhaul. This rental had been arranged weeks in advance and to find out the before it was needed that there was an issue was very disconcerting.Jan R.
I didn't realize the dolly was not in the vehicle when I picked up so I didn't get it, but otherwise I had no problems with my experienceMackenzie P.
It would make much more sense to always have the gas tank on full rather then have to calculate how much to put in when returning it. If it was full when picked up, renter would have to fill to "full" before returning. Your current system seems ridiculous to me.Jan R.
The Van had dog hair in the front cab. Do a good vacuum to get rid of the dog hair.Daniel A.
This location didnt know that I was dropping the truck off there and werent helpful at all. They insisted that I drive the truck to a different location to which i refused as I had already arranged to drop it there and I had already completed the self drop off process online.Joshua P.
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