Customer Reviews for Queensgate Storage
(Concessionnaire U-Haul dans le voisinage)

61 évaluations

2373 Jericho Rd   Richland, WA 99352

(509) 392-5529

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(509) 392-5529

2373 Jericho Rd
Richland, WA 99352

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. This location is expertly run, new building, and wonderful people. I intend to rent often. Saves money on buying a pickup truck.

Greg T. 
Évaluation :
5

The only criticism of the 101 storage unit was it lacked an adequate door weather seal. Every time we went to use the unit, we had to blow the dirt off our articles and from the unit. Other than this issue, your staff was always polite and very helpful.

Raymond D.  |  Expérience générale 
Évaluation :
5

Returned online was a little cumbersome but we made it thru.

John P. 
Évaluation :
5

Make note of where to park when returning truck - not obvious.

TONY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey C. 
Évaluation :
5

The facility was broken into in March of 2020. The owners said they would be putting up extended fencing with barbed wire along the back, which is how the perps entered. The extended fencing has not been put in as of March 11, 2021. POOR Management. Don't rent from them.

Douglas L.  |  Expérience générale 
Évaluation :
5

You can maintain the same level of professionalism that was my experience when I was there. Thank you so much. The truck was great as well.

WILTON C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROLANDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN W. 
Évaluation :
5

Sonia was extremely helpful and knowledgeable. She was polite in everyway

Gerald P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon L. 
Évaluation :
5

Fast and friendly service

Robert H. 
Évaluation :
5

Pretty easy process.

Rebecca A. 
Évaluation :
5

Great storage place. I never once worried that my stuff would get broken into. The owners are really nice and very helpful.

Kayla R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH ARADY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

The app kept crashing and/or freezing when I was trying to complete the pick up process which was frustrating but other than that it was a pretty seamless experience.

ALICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

very helpful attendant

PHILLIP S. 
Évaluation :
5

This location was amazingly friendly and helped return the truck super fast.

kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The owner was very helpful and great to work with. Will definitely rent here again.

CURTIS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole M. 
Évaluation :
5

Asked for too many different phone numbers in the check-in process

Mike B. 
Évaluation :
5

Young woman from Queensgate storage that helped with the pickup and drop off was great. Super professional, knowledgeable and happy. She knew her stuff and also got us in and out fast on both the pickup and drop off.... Thanks..

CRAIG RUSSELL H. 
Évaluation :
5

Great location, friendly staff. Walked me thru equipment. Will definitely use again and recommended to anyone needing moving equipment.

Cheryl N. 
Évaluation :
5

Treat customer so kind friendly , nice and clean place. Me and my husband were satisfied with their service. Thanks ~~^^

JONG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E. 
Évaluation :
5

Mobile. Check in did not go smoothly and took us about 45 minutes. Need to make it a little smoother. Part of the problem was the person we were chatting with would take 5 minutes to respond to each question

Jason Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Queensgate Stoage was wonderful, the process of renting from Uhaul sucked.... limitations on line for how long you can rent the truck, to lack of communications between Uhaul and the provider. Uhaul had my paperwork and online request all messed up and it the wonderful people at Queensgate Stoage to figure it all and treat me right!!! If there was another company to rent trucks from in my area,,,,,,

Vanessa G. 
Évaluation :
5

Would definitely use again in the future!

Tanya M.  |  Expérience générale 
Évaluation :
5

Let people know that the cost per mile is higher on the weekends.

RHONDA B. 
Évaluation :
2

Their computer was running incredibly sold, half way through I'm told there's practically no gas, and they didn't provide the supplies I ordered (hand truck, blankets), that I would have to go get them myself from another location and fuel the truck. On my way to pack I get a call from the drop off location telling me their lot is full and I'll have to drive 45 miles out of my way to turn the truck in. I called U Haul Corporate to file a complaint. The report went fine but I was never contacted after filing the complaint - I was told I would contacted within 72 hours. AWFUL experience with U Haul and a complete inconvenience.

Randall J. 
Évaluation :
5

The location is convenient. Easy access to the interstate. The staff is prompt, professional and friendly. They appear to be observant with security and knowing the tenants. I would rent again here.

Tallan S.  |  Expérience générale 
Évaluation :
3

I reserved and paid for 1 utility dolly and 1 appliance dolly. I only received utility dolly which was very frustrating and made moving difficult.

Devina R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas B. 
Évaluation :
5

Lori and Jeff have an excellent establishment at Queensgate Storage. They were both very friendly and helpful. Only issue I had was not being able to access my car at 5am (hours were 6:30am-9:30pm).

Ioan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Well run operation. Staff was friendly and equipment was first class.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Loved this place

Sheila L.  |  Expérience générale 
Évaluation :
5

Great facility. Very clean and very secure. I had a boat here and was never worried about it.

Luke S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Great storage facility

Wendy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina B. 
Évaluation :
5

Cover the return time policies. I rushed to get the unit back when I actually had more time than I thought. (1 hour leeway)

Cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM R. 
Évaluation :
5

It was all good

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Excellent customer service! Check in process was professional and fast. The facilities are clean, easy to access, and secure. I would recommend highly!

Dana C.  |  Réservation 
Évaluation :
5

Great owners. This place is run the way you want your storage place to be run. Owners are present, professional, and friendly.

BRAD M.  |  Réservation 
Évaluation :
5

I had a unit there for about 5 years and was never disappointed. Jeff & Lori (and Sonia) are super easy to work with and will bend over backwards to help, if needed. Merci!

Michael T.  |  Expérience générale 
Évaluation :
5

The owners were very friendly and helpful.

JEFFERY M.  |  Expérience générale 
Évaluation :
1

The prices were inconsistent. We were told 4 different prices and still ended up getting charged something different. The customer service was AWFUL and had little knowledge for us about where or how to pick up a truck. We were over charged for days we didn't even have the truck and our reservation was charged twice without us knowing. I will never use U-Haul again.

Caylin H. 
Évaluation :
5

Everything was amazing and professional. The facility was clean and I feel confident that my belongings will be safe there.

Charlotte M.  |  Réservation 
Non reviews have been submitted for this location.

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