The facility is very clean. Easy to access. If you have a question, they are fast to respond.Judy J. | Expérience générale
Customer Reviews for Queensgate Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Richland, WA 99352
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Charles P. | Expérience générale
Everything was great !ROY G.
We had stored our belongings with them for 2 years. We never had any issue with access, nor with the facility or staff. My unit stayed secure, and we had no infestation of any kind. The grounds are kept spotless and once a unit is vacant, it is thoroughly cleaned to make ready for it's next renter. Their pricing is very fair. The owners and staff are extremely nice, and work very hard with their renters. I highly recommend this storage facility. If I am ever back out in the tri-cities area, I would definitely use this facility again and again.Debra M. | Expérience générale
The only issue we had was we never received the moving blankets and it cause a lot of my furniture to get damaged in the move because of it.Shawn H.
Le client n'a pas laissé de commentaire.RYAN M.
Le client n'a pas laissé de commentaire.AMY D.
The owners of the place were really nice and easy to work with.CATHRINE E E.
Le client n'a pas laissé de commentaire.TONY A.
Le client n'a pas laissé de commentaire.MICHELE A.
Le client n'a pas laissé de commentaire.JOSEPH G.
Perfectly done. Efficient, friendly and fast.CHARLES C.
U haul customer service was terrible. I was trying to check in with Susanna. She said she had to call my alternate contact (who was sitting right next to me) . The phone didn't even ring but a half ring before she hung up. When she told me to tell me contact she's calling again, she never called again. Then she shut me out of my reservation while i waited in the rain for the storage facility to open. The storage facility was absolutely wonderful, but U-Haul and it's representatives were absolutely awful with no customer serviceStacie E.
Le client n'a pas laissé de commentaire.QUITA S.
Le client n'a pas laissé de commentaire.Susan M.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.JEREMIAH S.
Great employee. Again had issues with computer support.Dennis H.
Nothing. This location is expertly run, new building, and wonderful people. I intend to rent often. Saves money on buying a pickup truck.Greg T.
Returned online was a little cumbersome but we made it thru.John P.
Make note of where to park when returning truck - not obvious.TONY A.
Le client n'a pas laissé de commentaire.NICHOLAS D.
Le client n'a pas laissé de commentaire.Elizabeth H.
Le client n'a pas laissé de commentaire.Stacey C.
You can maintain the same level of professionalism that was my experience when I was there. Thank you so much. The truck was great as well.WILTON C.
Le client n'a pas laissé de commentaire.ROLANDO A.
Le client n'a pas laissé de commentaire.MELVIN W.
Le client n'a pas laissé de commentaire.Shannon L.
Fast and friendly serviceRobert H.
Pretty easy process.Rebecca A.
Le client n'a pas laissé de commentaire.ELIZABETH ARADY J.
Le client n'a pas laissé de commentaire.Timothy H.
The app kept crashing and/or freezing when I was trying to complete the pick up process which was frustrating but other than that it was a pretty seamless experience.ALICIA M.
Le client n'a pas laissé de commentaire.darin R.
Le client n'a pas laissé de commentaire.Larry C.
very helpful attendantPHILLIP S.
This location was amazingly friendly and helped return the truck super fast.kenneth B.
Le client n'a pas laissé de commentaire.Michael B.
The owner was very helpful and great to work with. Will definitely rent here again.CURTIS C.
Le client n'a pas laissé de commentaire.Nicole M.
Asked for too many different phone numbers in the check-in processMike B.
Young woman from Queensgate storage that helped with the pickup and drop off was great. Super professional, knowledgeable and happy. She knew her stuff and also got us in and out fast on both the pickup and drop off.... Thanks..CRAIG RUSSELL H.
Great location, friendly staff. Walked me thru equipment. Will definitely use again and recommended to anyone needing moving equipment.Cheryl N.
Treat customer so kind friendly , nice and clean place. Me and my husband were satisfied with their service. Thanks ~~^^JONG H.
Le client n'a pas laissé de commentaire.Donald E.
Mobile. Check in did not go smoothly and took us about 45 minutes. Need to make it a little smoother. Part of the problem was the person we were chatting with would take 5 minutes to respond to each questionJason Z.
Le client n'a pas laissé de commentaire.Robert R.
Queensgate Stoage was wonderful, the process of renting from Uhaul sucked.... limitations on line for how long you can rent the truck, to lack of communications between Uhaul and the provider. Uhaul had my paperwork and online request all messed up and it the wonderful people at Queensgate Stoage to figure it all and treat me right!!! If there was another company to rent trucks from in my area,,,,,,Vanessa G.
Let people know that the cost per mile is higher on the weekends.RHONDA B.
Their computer was running incredibly sold, half way through I'm told there's practically no gas, and they didn't provide the supplies I ordered (hand truck, blankets), that I would have to go get them myself from another location and fuel the truck. On my way to pack I get a call from the drop off location telling me their lot is full and I'll have to drive 45 miles out of my way to turn the truck in. I called U Haul Corporate to file a complaint. The report went fine but I was never contacted after filing the complaint - I was told I would contacted within 72 hours. AWFUL experience with U Haul and a complete inconvenience.Randall J.
I reserved and paid for 1 utility dolly and 1 appliance dolly. I only received utility dolly which was very frustrating and made moving difficult.Devina R.
Le client n'a pas laissé de commentaire.Andreas B.
Le client n'a pas laissé de commentaire.Michelle M.
Well run operation. Staff was friendly and equipment was first class.Peter C.
Le client n'a pas laissé de commentaire.Jennifer D.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Bruce S.
Le client n'a pas laissé de commentaire.Katrina B.
Cover the return time policies. I rushed to get the unit back when I actually had more time than I thought. (1 hour leeway)Cody M.
Le client n'a pas laissé de commentaire.JIM R.
It was all goodWilliam R.
Le client n'a pas laissé de commentaire.Bob M.
The prices were inconsistent. We were told 4 different prices and still ended up getting charged something different. The customer service was AWFUL and had little knowledge for us about where or how to pick up a truck. We were over charged for days we didn't even have the truck and our reservation was charged twice without us knowing. I will never use U-Haul again.Caylin H.