Terrible service, semi-clean, vehicle had low tire pressure, and I was charged $30 for gas when it was already rented to me without fuel. This is a scam site. Never again. Thank youAlma B.
Customer Reviews for Quick Lube & Smog
(U-Haul Neighborhood Dealer)
Pour nous contacter
Hayward, CA 94544
Services dans cet établissement :
9h am à 12h30 pm / 1h30 pm à 5h pm
- Samedi9h30 am à 12h30 pm / 1h30 pm à 5h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was a good experience. Customers need to understand that the self checkout option involves a little more work on their part.David W.
Le client n'a pas laissé de commentaire.JOSE M.
No dolly availableJiacheng G.
Le client n'a pas laissé de commentaire.Timothy W.
please be sure to confirm the equipement is available onsite.Victor T.
The truck has a check engine light on so I return but they wouldn't refund me like I only drove it for only 1 mile because I'm getting scared that it might stop in the middle of the road while I'm driving.Arthur M.
Le client n'a pas laissé de commentaire.Diana M.
The verification process when trying to pick up the van was a nightmare. Please verify customers BEFORE their pick up time so they don't stand there waiting to be verifiedMohammad S.
Le client n'a pas laissé de commentaire.GABRIELA M.
The owner needs to be more helpful. Doesn't give much information on the process.Vinh M.
Le client n'a pas laissé de commentaire.edward R.
It cost me $200 dollars for moving a sofa in a small van That is totally not acceptable price for me Too much expensive ThanksABDUL H.
The owner there needs to have better customer service. Didn't give me any information on how to check in or check out on the app. Didn't tell me I have to use the app or go online to check in.VINH M.
I like the convenience, really a great help to have a neighborhood location.EDWIN M.
It's very dirtySAM C.
Poor customer service I returned the truck at 6:15 and asked him how to return! He said "he will do it ". He charged me until 6:55. I need it to be solved. I don't recommend this place to anyone.MOHAMMAD K.
Le client n'a pas laissé de commentaire.Karissa R.
Le client n'a pas laissé de commentaire.Kristine A.
Le client n'a pas laissé de commentaire.Mustafa A.
I return the car right away after 2hours and you guys charge me for 2 days?Nguyen L.
It would be very helpful if you also rented dollys, otherwise great workNICHOLAS M.
Le client n'a pas laissé de commentaire.BISHNU B.
Le client n'a pas laissé de commentaire.Thao N.
Le client n'a pas laissé de commentaire.Isabel Ceja A.
Le client n'a pas laissé de commentaire.Jessica S.
Better serviceTed C.
Le client n'a pas laissé de commentaire.Muhammad M.
Ease of rental, gentleman was very friendly and provided great customer serviceOvester A.
Great location and owner is very helpful and polite. He's very effective and informative in dealing with us. Orlando T. CanioOrlando C.
Very badJoselito B.
Le client n'a pas laissé de commentaire.Anastacio G.
To me nothing. The service was excellent.Obinna O.
Le client n'a pas laissé de commentaire.Matthew R.
Glass inside truck. Ordered furniture protection covers but none was available at site.Sheila C.
The gentleman was courteous. However, if rubber parts are rotting off of trailers, they should be replaced.Dorothea C.
The windows need to be clean.Abel M.
Why make a reservation a week and a half earlier when they just send you somewhere else to pick up the equipment .Then when you question them they lie and say the location you scheduled doesn't have the right size. Rented a tow dolly and it's one size fits all. Very poor customer service from corporate officeDenise J.
Le client n'a pas laissé de commentaire.Walter G.
Le client n'a pas laissé de commentaire.Charlottee F.
Le client n'a pas laissé de commentaire.jamieson W.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Arnold A.
Requested add'l miles as 128 was not sufficient for our trip. Was advised could only add 15 add'l miles which I gladly accepted. But he never updated the system, so I was charged additional mileage $5+ as the 128 was not sufficient as indicated. Not happy. Never had this issue before & have rented from UHaul numerous times last couple of years. Requesting & would like reimbursement.Lisa G.
Excellent service from both locations and a great truckRueben B.
Le client n'a pas laissé de commentaire.Linda S.
System is very good.Very satisfiedAlexander H.
Fine for a quick Drop off. No obvious place to park a 26ft truck but I managed fine.Kendra S.
last minute change of pickup site was an in convenience....site was ok...but I reserved rental pads which were unavailable.david F.
The person that helped me was very nice and friendly it's not on him that the thinks I order online was not thereGenesis H.
Le client n'a pas laissé de commentaire.Serafin F.
I really didn't like having to pick up the trailer about 90 minutes away - in each direction in bumper to bumper traffic - from my preferred location. Doubt I'll do that again.THOMAS P.
Le client n'a pas laissé de commentaire.lisbeth F.
The uhaul representative short estimated the mileage for my rental and he never told me about the additional mileage charge nor told Me how many miles he had allotted. I o,ly found this out at the drop off facility when I was told I had gone 11 miles over alignment...then I was charged for 27 miles over alottment. What kind of racket are you running to gouge more out of a rental?!Richard L.
Make the U-Haul app work. Needs improvement.Dennis M.
This was the worst experience ever and not because of the above location. They were curious and nice. Your system is the worst and is completely awful. I will not reflect poorly on the nice guy that helped me on Tennyson.Rick M.
Le client n'a pas laissé de commentaire.Anastasia F.
The quote I was given when I called Quick Lube & Smog was different when I went to pay. The same thing happened to a friend of mine at this same location. I thought it was just an online error as was explained but found out the absolute same thing happened. I will recommend them but I will tell the renter to make sure the minor details are absolutely correct before going to the location.carolyn F.
Le client n'a pas laissé de commentaire.Elizabeth M.
Le client n'a pas laissé de commentaire.Michael M.
The staff was very dirty when helping me hands was full of black oil which got all over my drivers license. the tables and chair their all dirty with black oil, I didn't want to touch anything. I will never rent here again.Larry F.
Le client n'a pas laissé de commentaire.Desirae T.
Site not inviting or clean, however vehicle was clean. Service was good, just not clean environment.Marc D.
Everything is excellent thanksfnu F.
Everything was perfectFelipe M.
Windows and windshield were dirty and the vehicle needed oil. I much prefer picking up at a U-haul store, not a second-party authorized vendor, as their hours differ on an individual basis. However, the saving grace of my experience at this location was the speed and attention to detail given by the shop owner/operator. He had me in and out in under 10 minutes AND he topped off all my fluids before I left. Great guy!James C.
Le client n'a pas laissé de commentaire.david A.
Le client n'a pas laissé de commentaire.Eileen C.
Le client n'a pas laissé de commentaire.Lawrence H.
Le client n'a pas laissé de commentaire.david A.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.ED O.
Surprisingly, the pick up area is at Quick Lube & Smog. Other people's vehicles were parked there for smog checks while Quick Lube also rents out U-Hauls; three U-Haul vans on the driveway made their parking lot kind of cluttered but plenty of space to drive the van and other vehicles in and out. Found a parking spot for my car while next door is the police station, couldn't park over there (reserved for police). Glad I reserved the van online, another person showed up needing one asking me if I was going to San Francisco but heading to IKEA Emeryville store. The van is in excellent shape. The metal grid behind the front seats obstructed a percentage of my rear view when I looked behind or checking the rear view mirror. The side view mirrors are very helpful before changing lanes and seeing who's behind me. Heater and air conditioning is very good. The radio works great with the CD player! Should've bought some of my CDs. All went well.Frederick L.
Le client n'a pas laissé de commentaire.ENRIQUE C.
Le client n'a pas laissé de commentaire.Ululani S.
Le client n'a pas laissé de commentaire.ibrar A.
The person messed up the data entry and drop-off time and place for my uhaul. I had the truck for over 2 days and 140 miles, however the person only put 24 hours and 30 miles on the truck, and added a $14 insurance which I had not ordered online. Very incompetent.Siddharth T.
I was suppose to pick up the truck and the car transport at my Fremont location where I had picked up the paperwork which is just 1 mile from my house.Ralph F.
The facility smelled like urine and it was a hot day bleh!!!Monica R.
Le client n'a pas laissé de commentaire.Ron M.
Le client n'a pas laissé de commentaire.Maria Christina D.
Run down shop and not the friendliest serviceAlexandra F.
Le client n'a pas laissé de commentaire.Carolyn C.
The salesman was pleasant, very helpful, accommodating and made me feel comfortable. He made the experience pleasant. I really appreciate him.Sherri G.
Le client n'a pas laissé de commentaire.Shuo Z.
Both you and the customer need to do a walk through of the vehicle, making sure to show the customer the level of fuel in the tank, so there is no doubt about it. Thanksifeoma O.
Le client n'a pas laissé de commentaire.Adahlia S.
Double check gas tank, received excellent serviceDolores M.
Le client n'a pas laissé de commentaire.Audrey Rose B.
Le client n'a pas laissé de commentaire.Soo S.
Le client n'a pas laissé de commentaire.Jared C.
Le client n'a pas laissé de commentaire.Francisco A.
Le client n'a pas laissé de commentaire.teodorie R.
Go here if you have rented and driven a uHaul beforeAndrew R.
Place was hard to find. There was no visible sign to help people find the placeEmmanuel C.
Le client n'a pas laissé de commentaire.JESUS R.