Customer Reviews for Quick Move Rental
(Concessionnaire U-Haul dans le voisinage)

799 évaluations

8229 N Oak Trafficway   Kansas City, MO 64118

(816) 436-1846

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(816) 436-1846

8229 N Oak Trafficway
Kansas City, MO 64118

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

I have great praise for Dan. He went the extra mile to help me, coming in on a Sunday to double-check the hookup, and he even came to help me shortly after I Ieft and encountered a problem. Throughout this he was really kind and extremely helpful. He really saved the day.

Kurt H. 
Évaluation :
5

The owner or store manager was really polish to and personable. The store was well maintained as well as the truck

Precious T. 
Évaluation :
5

Good, friendly service

BRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLUMIDE A. 
Évaluation :
5

Very helpful great guys

RICHARD H. 
Évaluation :
5

Awesome experience

TIMOTHY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph J. 
Évaluation :
2

The cab was dirty as well as the bed and given the condition I seriously doubt it had been disinfected.

Ronald D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARIANA S. 
Évaluation :
5

So the young man running the place did a great job.

CHARLES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marc E. 
Évaluation :
2

Terrible gasoline smell in building. Never received a contract for the move. Location does not answer the phone, even after 15 rings. U-Haul web site is TERRIBLE - does not complete transactions at vendor, phone, or PC.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Very friendly staff.

Chip P. 
Évaluation :
5

Perfect customer service!!! No complaints

Trevon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S. 
Évaluation :
5

Checking in was super fast and easy the the employee was really friendly. Definitely will be going back again for my uhual needs.

Joshua J. 
Évaluation :
5

Everything was perfect. Friendly people good service good price. Couldn't have asked for anything more.

Brian M. 
Évaluation :
3

Our biggest complaint was that they weren't sure if they had anything we reserved (1 truck, 2 dolly's) and while they did end up having a truck and 1 dolly, we had to call out to an employee before anyone helped us

HALEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN S. 
Évaluation :
4

We wanted to buy boxes and mattress covers but they carried nothing. The employee was great though!

CHIP P. 
Évaluation :
4

I was signed up for mobile check in but it wouldn't find my location for whatever reason. The gentleman at the counter inside got me in and out quickly though. Would definitely recommend this location.

Jared S. 
Évaluation :
5

The truck was not good no power. It was really weak

AWAT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
5

Excellent service à la clientèle. Well maintained equipment. This will be my go to for moving van services.

ERIC W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NOE L. 
Évaluation :
5

Easy and awesome to work with!

MELISSA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
5

Excellent customer service!! Keep up with good work. I will recommend this location to friends and family.

EGOR A. 
Évaluation :
3

The video instructions was confusing re:uploading of pictures. It should say- “uploading of pictures wis done when prompted. The video did not specify that, so we took pictures then during the process it made us take the pictures during the appropriate section of the return process

Michael V. 
Évaluation :
5

Rien

JOHN K. 
Évaluation :
5

Customer service was excellent

GENEVIEVE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Nothing! Excellent experience. Super helpful staff.

JENNIFER H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDDI W. 
Évaluation :
1

The truck was filthy, including cigarette butts in the ashtray. I paid for an appliance dolly, and blankets but only received some of the blankets and no dolly. When I called the local number for help, the person I spoke to was rude and then hung up on me. Do not rent from this location. Terrible service and dirty / poorly maintained vehicles.

Adam C. 
Évaluation :
5

The employees were great to work with. Very friendly, efficient, and trustworthy. They made the process very easy. I highly recommend rentals at this location.

JONATHAN S. 
Évaluation :
5

This location gave good fast service....good job.

JAMES TAYLOR M. 
Évaluation :
5

Very nice young man

JAMES A. 
Évaluation :
2

My pick up time was 11:30 and I arrived there at 11:32 to a sign on the door stating “out for coffe. Be back in 10” I waited 20 minutes and still no one. I left because I'm moving!! I got a call at noon when I was working on figuring out what was going on, they said they called the store and they were back. Ridiculous.

Kathryn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
3

Location did not have additional equipment needed for move, specifically dolly's, staff was nice on return of truck but all locations should have the needed equipment/reserved

Ryan K. 
Évaluation :
1

Supposed to have blankets and a dolly. None was prepared. Contacted and was advised that they were not provided instructions from UHaul since online order but I can drive back to pick up blankets but they have no dolly. I didn't come back. Charged for blankets even after 2 phone calls.

Kathy B. 
Évaluation :
1

Uhaul was on empty when I picked it up only received 50 dollar credit

JESSICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
1

I was guaranteed a 7:30 pick up. The shop did not open until 9. They didn't answer their phone for the entire 90 minutes.

DOUGLAS D. 
Évaluation :
5

Great dealer, great experience.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL H. 
Évaluation :
2

Dispatcher said she would apply military discount when truck returned; advised there is no discount after returned. Truck had damage that wasn't marked. Almost ran out of fuel due to only having 1/4 tank; it is a huge inconvenience to rey to return at partial level...just top it off!

CHRISTOPHER C. 
Évaluation :
1

Was supposed to pick up at 8:30 and the location got moved to here they got to work late and had none of the moving equipment I had reserved. They actually told me to go to a different location because they couldn't match their prices

Joel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA R. 
Évaluation :
3

Not the location's fault, but I had a really rough time with the website and my after-hours reservation (whenever I'd log in, my reservation went away). Spent 44 minutes on hold waiting for customer service (never did talk to a human). Had to take to Twitter to get help, and didn't get things fixed until after I'd run out of daylight. Even then, when I went in the next morning, my reservation was gone again.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY A. 
Évaluation :
5

Na

DEBBIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA W. 
Évaluation :
3

Not sites fault but trailer was over 1 hour late due to customer return delay.

Randall M. 
Évaluation :
5

Add straps tie down

THEODORE M. 
Évaluation :
2

When I arrived there was "Went for coffee be back in 20 minutes" sign on the door. The first Friday in August and the person behind the desk had no problem with putting everyone with a rental 20 minutes behind schedule because they chose not to take care of their coffee needs before work, like the rest of the working world. Upon returning the equipment I was billed for two days instead of one, as the person behind the desk set my rental period for four hours; this period being set for a 26 ft. truck of which Uhaul reps typically ask if 10 hours will be enough. I own a moving company and have used several locations; I feel the company as a whole has been declining recently and this location only cemented that opinion.

ZACHARY D. 
Évaluation :
1

When I arrived at the confirmed time of my reservation, no truck was ready. I had to wait 12 hours until I could pick up my truck. This ruined most of my plans.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
4

If your website says that you open at 8:00 AM then you should be there at then. Store did not open until 9:00 AM. I was also never prompted for the option to have keys in one of the outside lock boxes when I reserved the truck online.

Sean S. 
Évaluation :
1

Worst experience i have ever had chArged me for gas when I have a screen shot off the gas in put on the truck. Charged me 20 for being late when I had reserved the truck frim 9 am to 7 pm. I will never rent. from this location again hours are advertised as 8 to 5 he opened at 9 and closed at 3 pm. And he was rude.

DONISHA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aimee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTON C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kerstin J. 
Évaluation :
3

Your app for scan & go has serious issues that this location had no idea how to navigate. More training on the system would help.

CAROL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY D. 
Évaluation :
5

The young man i worked with was great! Outstanding customer service! I'd like to add a bit of advice; if there is a problem that your reserved vehicle isn't there, its the fault of the customer that rented it b4 you, NOT the Uhaul associate! So be kind and don't take it out on the Uhaul staff.

RHONDA K. 
Évaluation :
5

Maybe tell people that are coming back after you close that we will need to do the online return with pictures when we pick up. Otherwise, the entire process and rental was awesome!!

TERESA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNTER O. 
Évaluation :
5

Very friendly and Informative.

mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

First time renting with UHaul. Completely satisfied. Will definitely use and recommend in future.

LAURA A. 
Évaluation :
2

We got moved from Liberty to this location at the last minute and then we were told they opened at 8am and had to sit and wait an hour because they didn't open til 9am. Not ideal.

Kelly M. 
Évaluation :
5

Well, I ordered boxes and a mattress cover and they never came…. I checked with Fedex and they confirmed it was delivered… When I called during the weekend I got a message that you were closed during the weekend and that if there were any problems with my order I needed to call within 2 days of the delivery… according to Fedex that was Friday for an order I made the Sunday prior for a 2 day delivery that didn't supposedly get here until Friday which I haven't seen… I get to the location and the owner told me he doesn't deal with that and he didn't have boxes or the mattress cover to sell me so I had to get that elsewhere… so while the equipment and customer service people were very friendly and professional, the fact I didn't get my boxes and mattress cover I paid for soured the experience.

WILLIAM H. 
Évaluation :
5

Rien

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH T. 
Évaluation :
5

I have rented from them before and they are always very friendly and helpful!! They even let me borrow a screwdriver for the day since I had forgotten to bring one. Thank you!!

THERESA F. 
Évaluation :
1

Why are they charging me more fees after I've already dropped the truck of same day i got it

SAMANTHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FATOU M. 
Évaluation :
2

whenever i went to picked up the store open 15 minutes late and he was not friendly at all i will use different locations next times

MANSOOR A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas G. 
Évaluation :
4

Aucun

Buffy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINCY P. 
Évaluation :
5

All good

CRAIG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB W. 
Évaluation :
2

The website was not working and i could not check in my van

Jackson F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Non les évaluations ont été soumises pour cet établissement.

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