Everything was great!
Karen R
Customer Reviews for Quickship Mail & Business Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Our truck had a bad roof leak and damaged many of our belongings.
Kevin BI dropped my truck rental off after hours, however, the location was neat and orderly and I had no problems.
Michelle HThe drop off is extremely difficult and confusing for the 26ft trucks. Parking in the back of drop off site is not easy for bigger trucks so they parked across the street where another 26ft truck was parked.
William KI ordered ONE utility dolly, instead I got charged 2 dolly's and furniture pads, arrived at my location to find NO DOLLYS AT ALL. That's 30$…
Jazmyn HWaiting on the additional money that was pulled to be returned to my account
Denise CSuper friendly and helpful
James FDidnt meet with anyone there.
andre aHad to go to 3 different locations before I finally got a truck. My reservation was completely screwed up and I was set back at least an hour. The final location was great but the reservation process was terrible.
Melissa DGet more pickup trucks at all U-Haul's locations. We received great service and enjoyed our rental. Check in and out was pretty painless. We would definitely use this location again.
Ken WAs far as the drop off location, the lady there was very wonderful now the lady who helped me from the Louisville office named Tina was disrespectful and very rude. Someone needs to teach her customer service. I let other people listen to her on the loudspeaker, not satisfied with her at all.
CUBAZEL OBest place I have ever rented a U-Haul from.
Kelly CVery proficient and professional. Easy pickup and drop off.
Randolph BGentleman at the front desk was very nice, straight forward, and helpful. Very refreshing customer service.
Dani MI enjoyed my interaction with the Quickship owner, Jennifer. She went over all the details and I felt secure about the vehicle before starting my long trip. The truck I drove from TX to SC worked perfectly, especially during the 12 hrs of heavy rain I had to drive through. I was impressed with how it handled and felt safe in an otherwise very precarious situation.
Lisa WLet in us know that the towing light needs to be turn off if not towing
Viana pGreat all around
Michael VService was great! Please don’t change anything.
PAMELA AThe online pickup system was a disaster and did not work as indicated. Even using remote support didn't work. Thankfully, the people at the pickup location were able to take care of us.
Jonathan BFix your rideshare app/website. I had a confirmation number under my name and email, upon arrival I could log into my reservation. When trying to use it, your app and website would make me login and then say no current reservations. I would give 1 Star except the business that helps you with this location were super friendly and helpful, I don't want to negatively impact them. They were great, only my experience with you all sucked. It cost us 45 minutes of our time that day and a lot of frustration wasted on hold. Your good music repeatedly telling me to "just log into my account" was pissing me off too. I would have been on hold for 20 minutes if I could have done that would I? A mute option would be nice for that crap it was nothing short of infuriating.
CRAIG SPick it was alittle cumbersome but I fully understand as used cellphone. Overall very good experience.
Doug DVery pleasant and professional!!
Amanda NVery friendly and helpful, makes your moving easier. Awesome!!!
TANVIR JPlease dont tell people they can pick up a truck early and you can modify the return time later when you cant. Don't tell people they can modify the return location when they can't. This made a rough moving day way worse. I know you were trying to be nice, but it ended up creating a disaster on return day.
CHAD PThe uhaul was filthy someone had hauled manure in it and I had done mobile pick up so no way to tell anyone had to drive to another location in Lewisville they had no other trucks available so they did wash out all the manure but the smell never went away it was horrible wasted almost 2 ours of my time and gas and mileage I will never use mobile pick up again. I love the people at this location but maybe should check there trucks when they are turned in.
MARY BGroovy place.. Jennifer excellent.
ANGELA HI shouldn't have to spend 30 minutes taking pictures and jumping through hoops to return a uhaul. Have people available instead of just lining your pockets with extra cash and wasting the customer's time.
Lance PExcellant service
CHARLES SIt was the best experience we’ve ever had with Uhaul!! We are going to do it this way from now on!!
Ivan RNo improvements at this time. Thank you for the warming experience.
SHATEEKA DThe remote check in and lock box system were simple and easy to navigate. When I initially had an issue with the Uhaul website letting me check in, the help desk staff was fantastic! My only hesitation from using this service again is the price per mile on top of purchasing gas. It ended up being quite expensive for a short rental,
Lauren CThis location is amazing and the service was exceptional. Merci!
John NEverything was fine, but we couldn't get a hold of the location so we had to drive up there. They listed their hours as 9:00AM but their door said 10AM when we got there. Our pick up time was at 9:30AM so we couldn't even pick up our truck if we wanted to. I didn't feel comfortable with the 24/7 app. Then we tried to call again later in the day to see if we could drop off the vehicle one way and again no answer. We had to wait on the phone with U-Haul directly for 30 mins for a 10 second answer!
Lyric AJennifer is awesome! I drive from Sanger to do business with her. Rentals, shipping, shopping, Jennifer always delivers.
Daneya WThe location was fine and the customer service agent was awesome. The problem I had had nothing to do with her and everything to do with the U-haul online booking system. I selected this location, and pre-paid for packing materials. I then got an email saying my pickup was at a different location - neither stocks packing materials, so I had to go to a 3rd location to get the boxes. Then my order wasn't in the system, though I had a confirmation number (one for the packing material, one for the truck). The nice man spent 30 minutes making phone calls to eventually get my prepaid order refunded and sell me the packing materials. Everyone I dealt with was very helpful and friendly. The booking system is completely FUBAR.
John Lthe truck twice in two days and great service great customer service and I was able to accomplish my goal of moving my items Jennifer is great I appreciate the clothes location and the service that I received thank you
Bobbie DAwesome experience interfacing with Quickship in Lake Dallas. I would and will rent from them again. Bob Majecki
Robert MJasper was an excellent customer service rep not only for the U-Haul but for the store that he works out of. He is a true jem for his stores owner and I highly recommend anyone having to deal with him with their U-Haul rentals he was very polite respectful and knew what he was doing throughout the whole experience it was very nice for a change to have excellent customer service where you felt appreciated and that your money was going to be kept locally in the community by people who cared.
ALLEN VAgent was great to deal with. The truck's alignment was poor to fair at best.
Bruce GVery efficient. left a voicemail early morning I wanted to reserve a van. she called me back to confirm, found me on line from phone number and all ready when i arrived. well done.
SAMUEL MReservation was processed quickly and efficiently.
Edgar LThis location is the best I've rented from over the past 7 years. Ready when I got there, quick, simple done. I did return rental to this location, quick simple done.
Vickie RVery helpful and great customer service
Angie BLocation and truck were great. Very clean truck. Had some issues with mobile check in but that's a problem with the system, not the owner or equipment. Owner was there when we dropped the truck off and was awesome.
ANGELA QGood job!
Katrina HThis place was way above what I had expected. The lady at the counter was FANTASTIC, I had great quick service upon rental and return. Didn't waste my time with stupid forms.
Jeff MTruck was beat up and it rained and leaked so it was wet inside
MELANIE DRien
Deanna EIt would be great and very helpful to a customer if Overall estimated cost of rental including tax etc can be communicated at the beginning and it at the end of returning the truck.
Philips E