Évaluations des clients Quickstop #204

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Quickstop #204

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Elgin W. le

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Check in and. Check out. They didn't no what they doing. The lady @ check in took 35 minutes to rent me a truck and was rude.

Clay J. le

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Le client n'a pas laissé de commentaire.

Kaleel S. le

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The truck transmission went bad during my trip. That is a result of poor maintenanc. The truck ended up getting towed.

Christian D. le

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Hire someone who knows what they are doing and answers the phone when customers call.

BRANDON M. le

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This location is pickup/drop off location only. They helped as much as possible but kept getting the run around from uhaul. Had an emergency need for a car dolly so I googled locations near me(was out of town). Found this location was open until 8est. So I called she told me to call the 1 800 number. When called the first time the lady could not find this location un uhauls system at all. Went to location called 1-800 # again got a shady sounding guy that wasnt really helpful and didnt listen to what was telling him but he proceeded to take my info for reservation then tell me I would get a email with confirmation #. After waiting 10mins for the email my wife called the 800 # a third time and got someone else that was helpful and able send reservation # to us and the location. Took whyyyyy longer than it should have to accomplish renting a car dolly.

Robyn T. le

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Clerk didn't have a clue about the procedures and he didn't know to look in the truck or the drop box for the truck key. He couldn't find it, we found the key after about 30 mins of him looking in his desk. It was with the truck. He told us we would have to go somewhere else to rent a truck.

Tiffany C. le

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I used the truck share 24/7 option for the first time yesterday. The actual service its self was great, but I would change locations as though the individuals who work for Quick Stop will disregard you . I waited over a hour and a half after my reservation untill they called a uhaul rep to pull the key that was right behind their counter. The uhaul rep was pleasant though and apologized on their behalf although it wasn’t uhauls fault.

Daniel A. le

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Le client n'a pas laissé de commentaire.

Martien H. le

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Since this is primarily a gas station, that is where the customer focus and employee training is. Regretfully this led to somewhat of a glitch and a mischarge a month after turn in. What made up for this was the extremely helpful service received to clear this up while calling from Qatar where I had since deployed to. That and the U-Haul 1-800 customer service team cleared up the mischarge in less than a week. Fantastic.

Frank G. le

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Horrific customer service. Pick up was at a convenience store who only had one attendant so I had to wait until there were no customers to buy gas, beer, cigs, etc. The attendant had never signed out a Uhaul. After one hour I finally got the keys. I was not escorted to truck or oriented to how it worked. The truck smelled bad inside of sweat and cigarettes. The AC worked half the time.

milan b. le

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Le client n'a pas laissé de commentaire.

Guy B. le

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Made my reservation online. Upon arrival to pick up the trailer, I was instructed to call a phone number by an angry convenience store clerk. No one answered after 4 attempts on my phone. She successfully called the number and I was asked a few questions.. drivers license number etc. That was it. The person on the phone said that was all the info he needed. I had to maneuver my truck between a Uhaul truck to get to the trailer. The trailer was wedged up against 2 curbs on a downhill slope. Took me about 30 minutes to line up on the trailer so it could be lifted onto the hitch since the trailer could not be moved left or right. Experience in hitching a trailer wasn’t an issue since I own a 30 foot, 8,500 lb. travel trailer. Typically... I haul offers some assistance at pickup. Customer service was non-existent at the Savannah location. Also... I had to clean out the trailer before loading it. The previous user left all sorts of crap inside the trailer! Regards, Guy Becker

mark w. le

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Le client n'a pas laissé de commentaire.

Alyce A. le

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Uhaul was not ready for checkout at reserved time. Uhaul/dolly which was reserved was not in uhaul and was not available.

Janek W. le

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First time using a U-Haul dropoff point. Didn't know that when I selected it. Would have much rather dropped keys off work a U-Haul employee after an inspection. Though convenient, not confidence inspiring.

Dan S. le

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Le client n'a pas laissé de commentaire.

Guillermo C. le

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U-haul dispatchers need to have better communication with U-haul rental locations. The dispatcher I spoke to was very helpful and friendly but trying to rent a truck was way more of a hassle than it should have been. Equipment was dirty and not secure. Will not be using U-haul again in the future.

JAMES H. le

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This location should probably not have U-haul service. There was only one attendant at a busy fuel and convenience store and she had zero U-haul experience. Although the attendant was very capable, she could not leave the register and had to get instructions by phone to process the pick up. She got a stock-boy, who also had zero U-haul experience, to help me hook up. I had pre-checked in online, but still took almost an hour to get processed. Both employees did exceptionally well considering they had no previous instructions on processing U-haul orders.

Gregory L. le

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Le client n'a pas laissé de commentaire.

Joel C. le

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I just received my receipt 15 days after I rented a tow dolly only to find I was charged 2 days rental and insurance when I had the tow dolly for about 11 hours. I have recently started having trouble with uhaul like this. I rented a trailer from Maine to Georgia in September 2018 and was charged an extra week which was never refunded to me either.

Gene J. le

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Le client n'a pas laissé de commentaire.

charles s. le

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This place is horrible. Go somewhere else and save the headache

Caleb M. le

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Le client n'a pas laissé de commentaire.

stacy c. le

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After choosing this location, I expected a discount or no charge for this rental. I was told that I would get a discounted rate, but my card was debited the full rate. I showed up to this location expecting to get a rental and the worker had no idea how to process the rental. I was in desperate need for the rental because I had already hired movers and they were expecting to be paid truck or not. Therefore, I waited around for almost an hour until someone showed up who knew how to process the rental. When I returned the rental the next day, I had the same issue. The worker did not know how to process the rental to take my payment. However, it was processed the next day at the full rate. I would like to get my money refunded. Thanks, Stacy Cooper

christopher h. le

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Le client n'a pas laissé de commentaire.

Bernard L. le

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There's nothing to improve. Best location I've dealt with.

William A. le

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good customer service

Glenn S. le

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I dropped off my equipment at Quick Stop 204 in Savannah, GA. They accepted the drop off, but refused to help me take the trailer off my vehicle. I would never do business with this retailer again.

Raymond H. le

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Le client n'a pas laissé de commentaire.

John R. le

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Reserved a 5x8 trailer and was issued a 4x8. I did not realize this until the bed did not fit and had to return the trailer. They were nice and let me use a 6x12 trailer to make up for it but it cost me 2 hours of my day traveling between the location and my residence.

Pedelaphe W. le

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Have more furniture pads available for customers to purchase. Also, have more staff on hand to assist customers. Clerk was having to stop multiple times to complete sales for customers on register and then complete Uhaul sale for customer. More staff is needed to prevent customers from waiting for long lengths of time.

MICHAEL M. le

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Le client n'a pas laissé de commentaire.

Ken D. le

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Le client n'a pas laissé de commentaire.

kyle P. le

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I did not interact with the attendant much. I was required to speak by phone to the regional Uhaul representative.

Christopher S. le

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Trailer was not clean on the inside. It was turned around in the opposite direction and I had to push it out and turn it around by myself. They did not come out to help. The tires were “cupped” bad. Apparently it has not been serviced

Satanga B. le

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Le client n'a pas laissé de commentaire.

Blake h. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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Le client n'a pas laissé de commentaire.

Roger H. le

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The employee had difficulty using the computer to complete rental. The trailer lights did not work at first hook up.We asked for a different trailer which was right next to it and looked newer, The staff so called fix the trailer by swapping a wire on the trailer. The Trailer lights went out again mid way thru our trip home

Michael L. le

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Le client n'a pas laissé de commentaire.

MICHAEL H. le

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Le client n'a pas laissé de commentaire.

David V. le

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Le client n'a pas laissé de commentaire.

Elizabeth C. le

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Le client n'a pas laissé de commentaire.

DEAN P. le

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Le client n'a pas laissé de commentaire.

Steven J. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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The person who checked us out had never done anything with U-haul before. She was nice, but did not know what she was doing. It took a long time and errors were made. We were charged for things we did not want and we are still trying to resolve them.

Kevin C. le

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Le client n'a pas laissé de commentaire.

anita t. le

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Well pleased with service

Rosalyn B. le

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Le client n'a pas laissé de commentaire.

Thanh B. le

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Le client n'a pas laissé de commentaire.

Joseph H. le

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Service was slow and workers didn’t act like they cared at all.

Joseph A. le

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The clerk was taking his time and attended to multiple store customers while I waited.

Edgardo O. le

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Le client n'a pas laissé de commentaire.

mike a. le

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Le client n'a pas laissé de commentaire.

MILBOURNE C. le

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Le client n'a pas laissé de commentaire.

howard h. le

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Satisfied with service.

Michael M. le

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I rent all the time...I'm a professional mover,this was the worst service by dealer in my 14 years of experience of getting U-Haul trucks.

spencer k. le

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0 stars. Uhaul people were rude, tries to over charge us, didn't give us proper equipment. When we went back and asked they said "we're eating breakfast you need to wait an hour" on top of that we never signed off on the Uhaul approving that we were okay with water damage because the Uhaul was damaged. Didn't notice till we started packing. When I called to ask about it I was told a manager would contact me and it's been 4 days and still no one has contacted me. My furniture now has water damage.

Essie G. le

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Wonderful service!