My pickup location was changed several times. It was a source of much stress and anguis, all unneeded. They didn't have the additional equipment I requested. Do you really care about the customers well being or customer service. I've dealt with Uhaul for 40 years. All went well, till this cluster f#$k. The final location person didn't handle it well at first, but at pickup was pleasant and apologeticWarren S.
Customer Reviews for Qwik Pack & Ship
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sewell, NJ 08080
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 10/10/2021 - 10/11/2021: Fermé
- 12/25/2021 - 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Edward F.
Cindy was great to work with!! 5 starstom F.
Le client n'a pas laissé de commentaire.jason D.
Cindy was very helpful!tom F.
The app would not take the picture of the dash during the return process. Very frustrating! Having tryed several times with no success, I used the website. No problems with the app during pickupStan K.
Le client n'a pas laissé de commentaire.jose C.
Le client n'a pas laissé de commentaire.Elena L.
Le client n'a pas laissé de commentaire.LINDA D.
Le client n'a pas laissé de commentaire.gurmit M.
Le client n'a pas laissé de commentaire.Michael M.
The app was totally not working for me during my pick up and my drop off. If I didnt have someone with me with a different phone I would not have been able to complete pick up or drop off. Features would not load and it wouldn't respond to pressing submit. Another issue was no one answering the phone and no easy way to call anyone for assistance. Truck was fine but app needs work for people who only have one phone or else they're screwed.Kristina M.
Awesome! Service Cindy was such a great help.Hitesh A.
Le client n'a pas laissé de commentaire.Alyssa C.
Le client n'a pas laissé de commentaire.Michael M.
The drop off location was in strip mall. It was difficult to find a spot to park the truck so I parked behind the strip mall and walk around to front to drop of the keys.Shane M.
Le client n'a pas laissé de commentaire.Jairo C.
It was a perfect experience and the agent was very nice and helpfulJohn M.
Le client n'a pas laissé de commentaire.Silvio M.
Le client n'a pas laissé de commentaire.Ernest B.
Le client n'a pas laissé de commentaire.Joe P.
Called customer service to let them know the truck said gas tank was full and it was less than 3/4. Before I returned it filled the gas tank up to more than was in it. Then the next day I got charged 25 $additional for â€œnot filling up the tankâ€. I called back in just to get reimbursed for the additional 25 $that was charged not all the inconvenience that I was put through leading up to the move and the customer service rep told me I was lying and hung up on me. Worst customer service I've ever experienced from everyone of the people I talked to on the phone. Definitely won't recommend to anyoneShane I.
Le client n'a pas laissé de commentaire.Benjamin D.
Le client n'a pas laissé de commentaire.Justin A.
Le client n'a pas laissé de commentaire.BRUCE M.
The proprietor is a joy to work with. Have been there twice and her service and attitude are excellent.Joe P.
Le client n'a pas laissé de commentaire.rodrigo H.
Originally I was given a BP on RT 72 in manahawkin NJ 08050 to return. When I got there they told me they don't take them and I had to take it somewhere else. They gave me no direction. I called another local uhaul dealer and then called qwik and they were able to switch. Just confused of why a location is listed if they aren't active.Christina E.
The sales rep at the counter could not have been any nicer - she was a pleasure to deal with and I am very pleased with the whole experience!Patrick C.
Le client n'a pas laissé de commentaire.Darren S.
Friendly customer service and very convenient. They made the process very easy!Casey C.
My pickup time was 6pm and the store closed at 5pm. No one told me. Couldn't get the truck until the next day. Thankfully it all worked out.CAROLINE P.
Everything was set up when we got there, and we had excellent service. The only thing I would change is that one of the agents should do a walk thru WITH YOU after you return the truck so that any issues can be addressed at the time. Fortunately nothing was amiss, but I would have gladly waited to make sure we were both on the same page before leaving the facility.Richard W.
Le client n'a pas laissé de commentaire.Mary-Ann W.
Le client n'a pas laissé de commentaire.Melanie L.
service was perfect. On time ,ready and very professional Very satisfiedLonny F.
Why was I charged for 33,66 $ for milage when I only used 34 miles. I would understand if I went 33 miles over the initial 25 miles but I did not. The contract clearly states 25 miles free and anything over is 0,99 $ per mile. Please explain why I was charged so much for 9 miles over the initial 25 miles.kyle A.
Truck was old. got 4 miles to the gallon. That was disappointing. used 8 gallons of fuel and only drove 32 mils.george K.
Le client n'a pas laissé de commentaire.Corey B.
Le client n'a pas laissé de commentaire.Joe M.
Le client n'a pas laissé de commentaire.gerardo C.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Cheryl T.
Le client n'a pas laissé de commentaire.Joe V.
Nothing. Thank you Cindi Chea for the GREAT service!!alan C.
Very nice people there, quick return, no issuesEllen H.
Le client n'a pas laissé de commentaire.Michael B.
This location is outstanding. No improvements needed here!!Joe M.
Sales representative was great!Robert K.
Le client n'a pas laissé de commentaire.Scott D.
Nice new truck... And great customer servicejacqueline C.
Le client n'a pas laissé de commentaire.MARIA C.
Le client n'a pas laissé de commentaire.Anthony S.
Everyone was awesomeglenn D.
Le client n'a pas laissé de commentaire.Steven G.
Sadly, I had to travel to two different locations that are 30 miles apart to get my equipment. I ordered the equipment two weeks in advance, and was told I would be able to pick them up at that location (less than 5 miles from my home). When I express concerns to the Glassboro, NJ location, I was simply told "it says we don't guarantee pick up locations". U-Haul can do much better with customer service as that was a rude response, and customers should be able to pick up their equipment at the reservation location.Kevin K.
Le client n'a pas laissé de commentaire.Leonard C.
Le client n'a pas laissé de commentaire.Robert H.
Very nice people at the storeCarlo N.
Le client n'a pas laissé de commentaire.Robert C.
Computer programs were malfunctioning. It took 1/2 hour to get the keys. Please know that I had completed the information on my home computer the day before. I returned the vehicle around noon on 7/9/2020 and have not received my receipt as of 9:57am on 7/10/2020.Lori W.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.jules T.
Le client n'a pas laissé de commentaire.leo K.
Le client n'a pas laissé de commentaire.david M.
Le client n'a pas laissé de commentaire.raymond O.
Pick up location and personnel were excellent! The U Haul.com site did not work correctly when I tried to pick up the truck keys via the drop box. After I logged into my account, the website would fail when I tried to on-line check in.Ken B.
The "contactless online" check in was a huge waste of time and completely inconvenient. I had to go in and wait like normal anyway after it taking 20 min to do outside. The wrong numbered truck was coming up at first.NICOLE M.
A pleasure doing business!MICHAEL A.
Le client n'a pas laissé de commentaire.Eric J.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Keisha R.
Very nice to work with, clean facility and was in and out quickly.Celeste L.
Actually when I placed this reservation on-line, I had chosen a return location (Morton Electric Motors ), however, this information was not available to the location where we picked it up.Samuel Z.
Le client n'a pas laissé de commentaire.vanessa O.
Le client n'a pas laissé de commentaire.Nicole D.
excellent service.ben C.
Such an amazing experience. So helpful and exactly what we needed.christ M.
Closed when i got there.Justin B.
Very quick & efficient service! Great inventory too!Nicole D.
Le client n'a pas laissé de commentaire.Frank M.
Drop off after hours.Janice M.
Le client n'a pas laissé de commentaire.Edward Y.
Le client n'a pas laissé de commentaire.barbara P.
Very efficient and friendly personal made the rental of the equipment very easy and hassle free. The attendant Cindi is a role model for U-haul.ron M.
You guys are awesome, no complaints!!i was very satisfied with the service!??Fleurdelis V.
The alignment on the steering wheel was messed up, and was charged 10 $extra, with extra fees that I was not notified of.amanda M.
Cindy is wonderful, very helpful. Would definitely use again.George P.
Le client n'a pas laissé de commentaire.GEORGE F.
Le client n'a pas laissé de commentaire.Douglas S.
Le client n'a pas laissé de commentaire.Kris R.
Nothing everything was just fineedward G.
Le client n'a pas laissé de commentaire.AnnaMarie M.
Great operation. Was open early!Steven C.
Fast and quick ! Really on the ball !Cherish J.
Cindi is the best. Customer friendly and a pleasure to do business with!!Joe M.
Le client n'a pas laissé de commentaire.Karol K.
Trying to match the right gas amount on return is very difficult. In my case I ended up spending more than I had too trying to guess how much I used. I suggest having ownership fill up the tank after every use and not put the burden on the customer to match non full tanks.jason I.
Le client n'a pas laissé de commentaire.Mike A.
Cindy, the manager at this location is simply amazing. Outstanding customer serviceJoe M.