I had to drive 5 hours to pick up the truck. The Shady fools at the u haul pick up site, kept us another 3,5 hours fiddling ineptly with their broken down messed up ancient computer that neither owner knew how to use. They had not retrieved the vehicle transport I rented, & so we had to drive another 40 mins to retrieve it ourselves. They tried to over charge us, pocketing the extra money themselves, we suspected. As a result of these people, neither I nor my friends who went w me, nor the neighbors & friends we shared our u haul experience with, will EVER use U Haul for our moving experiences again. 100 % pathetic and crooked.Maureen P.
Customer Reviews for R Agostino & Sons
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Thunder Bay, ON P7B2A4
(N of Hwy 17)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 12h pm / 1h pm à 4nbsp;h 30 pm
- Samedi et dimanche :
9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Thank you for making the rental process easy, pleasant, stress free and being so kind and accommodating!paige J.
Le client n'a pas laissé de commentaire.LOIS K.
All goodElena P.
Was supposed to have newer model but got stuck with a price of junk that broke down twice, the windshield washer fluid also didn't work along poor lighting. Never again for the price we paid.Winston R.
Great experience. Everything went exactly as planned Thanks to both locations for accommodating us.Frank S.
It was a terrible experience prior. Not impressedLyne B.
Le client n'a pas laissé de commentaire.monty P.
Le client n'a pas laissé de commentaire.gary M.
Great service on pick upMartin K.
Le client n'a pas laissé de commentaire.Jed Z.
This location has two addresses which confuses your 24/7 app. It took over an hour to pick up the truck because I had to walk around two lots to find the precise â€œlocationâ€ of the vehicle which was on the lot next door to the actual truck!Sarah B.
Joe was amazing. Very friendly, helpful and personable. Would definitely go back to this location. Top notch service.Shawna D.
Le client n'a pas laissé de commentaire.Suliman G.
This was my 1st experience with Joe. Great guy and great service. I am moving my family and business to Thunder Bay . I'm sure Joe will see us a few more times over the next few months.jack W.
Very helpful and makes sure you understand what you are getting. With u haul you must always allow for some sort of snag in your pick up of equipment. I allowed for 3 hours of delay and then it won't bother you if things don't work out . I rented a 15 and car trailer â€¦.ended up with a phone call 2 days before the rental and was told I was getting a 15 foot truck and a car dolly. That imposed a lot more work to get the vehicle home. So be aware that the rental units aren't always at the location you are going to and may have to go to another location to pick up your rental.GERALD P.
It went smoothlyBrian P.
Joe was organized, knowledgeable, friendly and helpful. Very professional.Tom D.
This is the second consecutive summerI have rented a trailer from Joe D'Agostino. He is unparalled in his politeness, courtesy, promptness, and help. The best to deal with in Thunder Bay.Alistair B.
The truck was so dirty that I couldn't check for scratch. I found in the cup holder a cutter blade left by the last user. I have received an email confirmation with a different address at the other end of the city. Thanks to the owner of that place he figured out where my truck really was. The employee at the real pick-up location was very helpfull.Philippe G.
Very helpful and polite.Paula B.
Le client n'a pas laissé de commentaire.STEVE A.
Le client n'a pas laissé de commentaire.Mitchell H.
Le client n'a pas laissé de commentaire.Jonathan S.
I got charged 429,41$ from R Agostino when I was supposed the get a credit of 40$ for a trailer that I pulled to Winnipeg as a favor that you guys at head office asked me for and on top it ended up costing me more when in reality I was supposed to paid 357$ taxes incl. plus a other charge of 89,15$ total paid=518,56$Miguel V.
Le client n'a pas laissé de commentaire.Rebecca F.
It was such a easy process I don't think joe could have done betterLars H.
Le client n'a pas laissé de commentaire.Patrick M.
Uhaul changed the size of the truck I had reserved on the day I was scheduled to pick up the rental. It was a much smaller truck and would not have accommodated my needs. Fortunately I found the correct size at another location and was able to complete the move.Allen F.
Le client n'a pas laissé de commentaire.Glenn B.
Le client n'a pas laissé de commentaire.paul G.
Le client n'a pas laissé de commentaire.Edgar L.
I dropped the uhaul off using the app. Didn't see or talk to anyone. I filled the tank up to where it would have been if I didn't have to drive it an hour.Crystal M.
Le client n'a pas laissé de commentaire.rodney D.
Le client n'a pas laissé de commentaire.IFEANYI N.
Le client n'a pas laissé de commentaire.Emma O.
Drop off trolley at around lunch!no one was there. Drop off trailer close to entrance!Regis N.
Le client n'a pas laissé de commentaire.Adam C.
Le client n'a pas laissé de commentaire.Albert T.
We had a terrible time actually getting the uhaul... the uhaul people messed up our reservation multiple times and we had to go to two different locations and wait over an hour to get it. Once it was finally figured out the man at the uhaul pick up location was very nice and the uhaul was great.Piper N.
Le client n'a pas laissé de commentaire.David I.
Everything was great it was a great experience was ready for pick up great customer service wouldn't change anythingMonica S.
Le client n'a pas laissé de commentaire.Donna M.
The sales individual with extremely courteous and friendlyMike P.
Le client n'a pas laissé de commentaire.Jed Z.
It was ready for pickup. Joe was there to hook it up and made sure I was comfortable using the trailer. Will use this site again for sure.Christopher L.
Le client n'a pas laissé de commentaire.Joanna M.
Le client n'a pas laissé de commentaire.Barrett O.
Make sure the place you send someone to is open. This place was good enough to quickly accommidate me last minute because Woody's was closed.Peter E.
All goodJack N.
Le client n'a pas laissé de commentaire.Bridget H.
Fast and easy pickup, had a minor complication with my online check in which Joe handled quickly and professionally without any inconvenience. Would definitely recommend this location.John O.
Le client n'a pas laissé de commentaire.Barbara G.
Le client n'a pas laissé de commentaire.SANDRA B.
This was the best uhaul rental service that I have ever experienced!Karen T.
Le client n'a pas laissé de commentaire.Richard L.
Le client n'a pas laissé de commentaire.John T.
I was told by a uhaul Rep that I would only be charged for a 10 foot because it was your fault that their wasn't one available.Jeremy S.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.Simon D.
Nothing, experience was simple and straightforward.Spencer B.
Le client n'a pas laissé de commentaire.Joe L.
Joe was very friendly & professional in dealings. Everything was great!Alan W.
You should not try to fix something that isn't broken!Patrick M.
I only have positive feedback. Thanks for a great first overall experienceJANIS C.
Le client n'a pas laissé de commentaire.Peter F.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Steve V.
Le client n'a pas laissé de commentaire.Dwayne H.
Joe is great and a long time friend and I love the service and did a great job explaining everything, and let us have the trailer for an extended time considering our situation, very much appreciated, thanks again and will be renting from him again when needed! Thank you so much!cheyenne Z.
Le client n'a pas laissé de commentaire.Braden P.
Joe even helped me to attach the trailer to my car. Very friendly. Thank you! Will rent here again!Bruno M.
There was an issue with the trailer wiring when picked up but joe brought out his tools and had it repaired within minutes.Patrick B.
Le client n'a pas laissé de commentaire.ROSS K.
Le client n'a pas laissé de commentaire.JORDAN L.
I wish i could of known a lot sooner if I could get a u haul .. I ended having to sell a lot of my furniture because I was scared not knowing ..and flying in qe had no wheels ..so tgat was also a concern for my son and I ..Rebecca A.
Le client n'a pas laissé de commentaire.TERRANCE J.
Thankyou to Joe who called us and we were able to leave a day early which we appreciated very much.Maureen D.
Very helpful and understanding - gave useful tips.Dorothy L.
Le client n'a pas laissé de commentaire.Dean H.
Likes to tell people they can take the trailer to any dealer.James Y.
Keep up the good workKhizer K.
Le client n'a pas laissé de commentaire.tom B.
Le client n'a pas laissé de commentaire.Shane B.
Le client n'a pas laissé de commentaire.Jon J.
Le client n'a pas laissé de commentaire.Shaun W.
Le client n'a pas laissé de commentaire.DONNA C.
Joe in Thunder Bay was excellent I would highly recommend him to anyone looking to rent from uhaul.Carson S.
Well done. Trailer excellent.Peter F.
Le client n'a pas laissé de commentaire.Nathan A.
Good job and friendly service!Andrey Z.
Joe was incredibly helpful and set up the trailer for me. Prompt at returning messages. Very courteous.Alistair B.
Le client n'a pas laissé de commentaire.Joey H.
Make sure air conditioning is working especially on super hot days like the one I travelled in. Make sure the people receiving the equipment on the return end know what they are doing and not be ignorant to paying customers.Tony O.
We did a self returnGlenn B.
Excellent customer service. Best place in town.Jonathan S.
Le client n'a pas laissé de commentaire.dawn E.
Excellent service! I had many questions ..the guidance and tips given ensured my pack/ move went smoothly. Thanks so much!! I even had short notice date changes that were easily accommodated.Ellen B.
Mr Agostino was very pleasant to deal with and the equipment was clean and in great shape. I would definately recommend this dealership.John C.
Le client n'a pas laissé de commentaire.Scot R.