Customer Reviews for RTC Mobile Service
(U-Haul Neighborhood Dealer)

Évaluation :

2

Friendly agent, but the place is a mess and outdated

Évaluation :

1

I rented a uhaul for pick up from here and for one my pickup time was before they were open, thankfully I arrived a little late because I wasn't able to do the pickup without going through the person as I was told my rental was incomplete when I had my emails showing otherwise. The price I was provided at booking was not the price I was charged and my pickup location that I chose was changed without my consent and without my knowledge. I have emails showing the location I selected and was unaware this was changed. Very frustrating to go out of my way putting more mileage on the truck to go to another location I didn't choose and was never informed on.

Évaluation :

5

Thank you the truck was the right size the location was very convenient I'll use them again if I ever need it thank you thank you

Évaluation :

1

Not easy to deal with.

Évaluation :

5

I am completely happy with everything

Évaluation :

2

Nice guy but equipement for a long distance trip was NOT!

Évaluation :

5

All perfect

Évaluation :

5

S.O.

Évaluation :

4

the clerk here was very helpful and accommodating and made sure i had everything i needed.

Évaluation :

5

Nothing it was all good

Évaluation :

4

Easy location

Évaluation :

3

The outside of the shop looked untidy, like they may not care how things look. I did a after hours drop off so they could have great customer service and be the best people so I can't say not to go there.

Évaluation :

2

I delivered truck and was told I would receive an email receipt for the turn in. I had to call UHaul four days later to get that receipt emailed by RTC Mobile Service.

Évaluation :

5

Nothing, the guy there was great

Évaluation :

2

Cant believe UHAUL would let a facility like this represent them

Évaluation :

2

Kinda hard to find, off the road behind a couple closed businesses. When I took the trailer back the website said they opened at 8am, dropped off trailer at 8:54 am, nobody around and gate was locked. I called phone number, no answer and mailbox was full. Called back at 9:55am and Raymond answered ..

Évaluation :

3

brand (uhaul) not visible except for trucks parked on the grass. front entrance from main road is not clear/definitive (not paved) and a bit confusing. building at back is a repair shop.

Évaluation :

5

Everyone there also was polite courteous helpful got back to me and the reasonable time was very happy with the service I got

Évaluation :

5

Give backup training!

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

good dealer, helpful in the rental and ensured equipment was in ready to go.

Évaluation :

5

Have longer hours of operations. Would help those of us who can't make it in time. Otherwise we are very satisfied.

Évaluation :

5

His hospitality was very good.

Évaluation :

5

Great customer service and very helpful.

Évaluation :

2

This location does not resemble a U-Haul location.

Évaluation :

5

Me pareció muy buen servicio.

Évaluation :

5

Remodelar la facilidades

Évaluation :

5

Google maps took us around back of building but drop off is right in front by highway.

Évaluation :

3

I was charged a fee of 8 dollars that I did not ask for if you don't remove it I will not rent from you again! There are other rentals out there.

Évaluation :

1

This location should be removed from the U Haul network.

Évaluation :

2

The Uhaul was not ready to go at my pickup time. It hadn't even been checked in. It was filthy and the doors didn't shut all the way. The clerk was rude at times and the rental building was less than stellar. I've used Uhaul a few times to move things to and from storage but I can guarantee that I won't ever pickup from this same location again. Besides the location, I feel like it should be pretty common to make sure the rental truck doors shut completely.

Évaluation :

5

..

Évaluation :

5

Great people there. I've dealt with them twice and if I need a U-Haul in that area I'll be there renting one.

Évaluation :

5

Aunque el servicio estuvo excelente tuve que pasar por varios inconvenientes. Cómo es debido hice la reservación en linea. Sin embargo lo tuve que recoger en otro lugar porque el donde se suponía estaba cerrado. Debería de corregir eso en sistema para que el cliente no pierda su tiempo.

Évaluation :

5

Nice people there Very helpful

Évaluation :

4

He was nice but asked me about the dent in the bumper if l did it l said no l told the attendant at the place l picked it up that that was already there he asked me if l was sure l didn’t do it

Évaluation :

1

The complaint department has my issue

Évaluation :

5

This was a small operation but exceedingly helpful and quick to get us out the door.

Évaluation :

5

I could not do the after hours drop off the location would not pop up on the website or app.

Évaluation :

1

I dropped off where the app said to and this place charged me $21,5 extra. I had to call corporate to get the charge removed. Steer clear, won't consider doing business with this shop.

Évaluation :

5

I was a little whiny and whipped up when I picked it all up and the kind business owner was patient and kind. He helped me beyond just renting me a truck.

Évaluation :

1

Got a appliance dolly. Unavailable. No paper contract because no ink. Was handed a key. Utility dolly and furniture dolly and had to go see what truck was mine. Because i didnt even get a "this is your truck",nore help to carry items. And it was quite a walk from the so called office"

Évaluation :

5

The owner got straight to the point and made sure we got what we needed. If you appreciate your time, this is the right place to go.

Évaluation :

1

Over chared me with items i never got or recived such as insurnace and fuel

Évaluation :

1

Not clean had a mean dog was not a good experience dog not on leash

Évaluation :

2

Flat tire on turnpike, 1st guy never showed up, 2nd guy was awesome and very professional. You should have called him 1st, took 4 hours to get to me, and I'm a woman who was alone.

Évaluation :

5

Not one thing

Évaluation :

2

I picked the Uhaul unit up using the online application. The location ot the pick-up point has very weak cell reception. I took me over 35 minutes to pick it up due to the fact that photographs take a long time to upload. Finally, the business ownder didn't arrive until after 8:30 AM because he had to take care of a flat tire and there were no other personnel on the premises to take over.

Évaluation :

5

Nothing. The man was very nice and helpful!

Évaluation :

1

The place was closed so we shouldn't have been sent there to drop off the truck. It's not the operator's fault - it's U-Haul's for sending us to a closed location and forcing us to rely on a non-functional app to return the truck. The U-Haul app is useless - it wouldn't let us complete our return and there's zero customer service access from the app. After nearly an hour in the hot sun and dozens of mosquito bites, my phone battery died and the truck still wasn't settled. When I finally got to speak with a HUMAN BEING on the phone, everything got solved. We will choose Penske next time despite the extra cost. It's 100 % worth it to never go through all that again.

Évaluation :

3

I was supposed to pick up in Naples and there wasn't a truck available. John from U-Haul one way moves in Sarasota, FL (I think) was very helpful and really provided great customer service under the circumstances and while it delayed my trip several hours, he made it palatable.