The manager gave a great effort to help us get and safely return the moving truck. Great serviceGARYHILL T.
Customer Reviews for Race Track Marketplace
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Richmond, VA 23222
Services dans cet établissement :
- Lun au sam : 8h30 am à 9h pm
- Dim : 8h30 am à 8h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I found out at the last minute that the truck I reserved was not available. This caused me a great deal of stress. The milage price was also too high along with having to fill the gas tank.one good thing the rental agent offered another type of truck that worked just as good.JEROME LEON J.
Owner was very rudeKELLYDANIELLE M.
Le client n'a pas laissé de commentaire.Charles M.
Well make Sure equipment is Clean And not Smelling like Marijuana And Dog hair all over the Seat!Horace W.
He lied and charged me for fuel I picked up the truck at 3/ 4 tank of gas and brought it back right where I picked it up I will never used this service again I rather pay more and use penskeCHRISTOPHERMICHA M.
Le client n'a pas laissé de commentaire.BALVINDERVINDY S.
Le client n'a pas laissé de commentaire.Ali B.
Proprietor is very courteous and professionalCRAIGDOUGLAS M.
Le client n'a pas laissé de commentaire.QUIANAMONEA S.
Le client n'a pas laissé de commentaire.TOMEKALASHAE W.
Le client n'a pas laissé de commentaire.EBONILASHAY C.
The owner was very kind and professional. He really went out of the way to help me with my truck rental and put me at ease.LISAMICHELLE P.
Le client n'a pas laissé de commentaire.DANIELWAYNE B.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.NICHOLASJAMES A.
Le client n'a pas laissé de commentaire.DESTYNEGABBRIELL G.
Le client n'a pas laissé de commentaire.KEVIN H.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.VICTORMAURICE H.
Best uhaul experience everASHLEENICOLE J.
Le client n'a pas laissé de commentaire.Jeff B.
Great service and extremely friendly!JOHNROGER K.
Le client n'a pas laissé de commentaire.Cameron M.
Perfect service it was quick and easy. Switching vehicles was also a big help had 0 issues. Highly recommendedKELVINLUIS C.
Service was great, was very patient with me as i had to get the lights working. And safty was his number 1 concern.ANDREWMERLE M.
Harry was extremely helpful. Assisted with connecting trailer. Courteous and professional even with other customers pressuring him.ELIZABETHSUSAN H.
This location was wonderful! The owner was very friendly and helpful. It was an easy process and the truck was super clean!Daniel H.
I usually use the main big location downtown, but when they didn't have what I needed, I decided to give the Sharma's a try. They were very professional and I was very pleased with their service!CHARLESWILLIAM M.
Nice people, very helpful. Great Customer ServiceJohn B.
Le client n'a pas laissé de commentaire.Shruti P.
The guy was rude and disrespectful. He threw my contract at me. Told me that he didn't like my kind. That he doesn't want to me to come back there. It took a long time to get the equipment, because he was the only employee working trying to take care of customers, do U-Haul contracts, and do other things. I asked him why is he doesn't have help. He just became rude and disrespectful. He also called my phone going off and told me that he will call U-Haul. I told him that I never had any issues dealing with U-Haul in over two years. That I will report his behavior to U-Haul. He stated that he will tell U-Haul that he do not want me to come back there.Raakin A.
My experience overall was perfect! Harjit was super helpful and kind. I really appreciate his attitude and will definitely be coming here in the future when I need a truck.Evan O.
Lights on the dash didnt work at night.SHA'LA T.
Le client n'a pas laissé de commentaire.TREVORMCNEAL S.
Le client n'a pas laissé de commentaire.Kira G.
On the return the representative was very UNPROFESSIONAL & NASTY. The return location for the trailer was in a muddy area where other patrons were trying to park which made access difficult. Apparently the â€œgentlemen â€œ doesn't have a favorable opinion of women and made it known. I would NEVER do business with this location EVER again.Monica M.
Le client n'a pas laissé de commentaire.QUANEEJAFAYE B.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.MARKALAN A.
Le client n'a pas laissé de commentaire.Sreeraj K.
Lovely people! The initial check in was a little slow, but dropping it off was a snap!DAVIDWATKINS D.
I reserved the truck for two days and asked if I bring it back that night would they credit the 2nd day. So I returned it same night of the morning I rented it. I was still charged two days and then they tried to charge my card for mileage. Also when I went to get the truck they did not even have the right contract called me by a different name. I called Race Track in regards to being charged two days and had truck for one, talked to them twice and they were supposed to call me back and didn't, horrible service.LETARAE J.
The gentleman who runs the location is excellent!Harry H.
The store owner is really nice and easy to work with. I liked being able to pick up and drop off the truck using my phone and the key drop box. Easy transaction and clean, working truck.Amanda B.
Make sure that the associate learn how to communicate with people instead of getting smart with them. He had a bad attitude.KEVINLEE F.
My service was handle very well, and in a timely manner.wilhelmina P.
Dude was great. Easy process. Highly recommendRachel A.
Harjit was so kind and helpful with everything that I needed! The process was seamless and that meant so much, this being the first time I have used UHaul. Thank you, Harjit!Adrienne S.
Le client n'a pas laissé de commentaire.MICHAEL M.
Great people and great service, very nice and friendly! This was my second rental from them this week! I will recommend them to all of my friends!MARKLYNWOOD S.
Store was very busy had to wait longer than expectedDEBORAATKINSON W.
Great customer service and friendly staff!MARKLYNWOOD S.
Friendly customer service.Herbert I.
Le client n'a pas laissé de commentaire.Kaleb G.
Le client n'a pas laissé de commentaire.THOMAS W.
The owner of the location was super friendly and helpful :) Easy pick-up easy returnThomas J.
The owner or manager was super rude!! He wasn't wearing a mask then he threatened not to rent to me when he approached me in my face with no mask. I told him to back up because he wasn't wearing a mask. He forced to to pay extra 10 $for insurance and I advised him I had insurance and here's my card. Said if I didn't take the insurance I couldn't rent. This was a horrible experience!! He embarrassed me in front of the other customers in the store. I will never use uhaul again because of this!! I reported this incident to the customer service at the customer service line. I spoke to Beth!MICHELLE C.
Very busy , most customer there to play lottery so had to wait because of distraction. Did not understand my final bill was 3 x what l expected.Virgie H.
I was charged 20 for after hours fee??? Not sure why when I picked up the trailer and dropped it off during normal business hoursScott B.
Le client n'a pas laissé de commentaire.MIGUEL R.
I made a reservation for a different location where I was told there would be 24 hour pick up. When I tried to pick up my truck with my phone, I was told I had to pick it up in person. I called U-Haul and spent a ridiculously long time on hold and then was directed to a much more inconvenient location.JUDITHA G.
When returning the person I got the truck from wasn't there and the other person tried to dispute with me that the fuel was full when I got it but it in fact wasn't. That could've been handled better because pictures are taken in the process.DANIELLEFLAX C.
Le client n'a pas laissé de commentaire.TORRANCELAMONT W.
Le client n'a pas laissé de commentaire.Evan D.
Location, Location, LocationCecil T.
Truck dirty and had a smell inside. During covid you would think sanitation would be a priority. SERVICE WAS THE WORST NEVER EVER AGAIN! I've already giving them bad recommendations by word of mouth and will continue. I normally use uhaul services , however this has been most by far the worst experience ever. Plus what I got charged was NOT what I was quoted online. Merci.DeShay D.
Le client n'a pas laissé de commentaire.LEVARDEMITRIUS W.
Best u-haul I ever been,best costumer service!!ARCADIOFELIPE V.
Le client n'a pas laissé de commentaire.CLIFFORDS D.
Le client n'a pas laissé de commentaire.JOHNCHRISTOPHER P.
Customer service was excellent!!! Haven't rented a uhaul in a long time and everything was clearly instructed.STEPHANIELYNN R.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Evelyn E.
Everything went very smoothly with drop off.Timothy M.
Thay are so nice and clean.Teresa M.
Le client n'a pas laissé de commentaire.SANDRAARLENE Y.
Le client n'a pas laissé de commentaire.ANDREAMARIA R.
Le client n'a pas laissé de commentaire.TAKIA G.
Le client n'a pas laissé de commentaire.AMYMICHELLE J.
went to this location after being to another location saying there was a trailer at that location for me to pick up...it was already reserved for the next day so i came to this location and after waiting for 2 hours because the system was down finally was able to leave...owner of this store made it right buy just restarting the whole process to let me get on the road.Michael H.
Owner accepts deposits but holds your money hostage with demands to fill gas meter past the full mark, then is belligerent and aggressive with customers. If at all possible do not use this locatio besides its not in the safest area when it comes to dropping off vehicles after hours..BEWARE AND BE SAFE...UTILIZE UHAUL SERVICES ELSEWHERE...BUYER BEWARE!!!!!!Janet J.
The employee at the rental pickup location was kind and very helpful. I appreciated his dedication to good customer service.Aaron F.
The gentleman who helped me pick up the U-Haul was exceedingly friendly and made the process actually enjoyable.Jacob A.
Friendly & Helpful Location.William R.
Le client n'a pas laissé de commentaire.ROY M.
Le client n'a pas laissé de commentaire.PHILIPDAVID B.
Le client n'a pas laissé de commentaire.James D.
The store owner was a very kind outgoing man! Very personable and excited to help customers!Gary G.
Le client n'a pas laissé de commentaire.DAVIDWALTER T.
Le client n'a pas laissé de commentaire.NOAH G.
Nothing inherently wrong with the drop off -- it didn't take long -- but the gas station was disgusting.MEGHAN R.
Le client n'a pas laissé de commentaire.Jerrica B.
Le client n'a pas laissé de commentaire.SHANTIAKANE M.
Le client n'a pas laissé de commentaire.MONICANICOLE M.
Huge problems to start with due to the location for pick up being changed. Person claimed they called but no messages were left. The charge was increased at pick up. I'll deal with that when I return home. Harry at the changed pick up location came to get me at the location where the truck was supposed to be.Victoria M.
Le client n'a pas laissé de commentaire.Breanna M.
They are always the best to me!Teresa M.
Nothing. You have many choices to rent from. Excellent location. Excellent service from the owner and his wife. Thank you so much!!!Sandra W.
Le client n'a pas laissé de commentaire.Thy N.