MICHAEL M.
Le client n'a pas laissé de commentaire.
Évaluations des clients Race Track Marketplace
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Race Track Marketplace
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MARKLYNWOOD S.
Great people and great service, very nice and friendly! This was my second rental from them this week! I will recommend them to all of my friends!
DEBORAATKINSON W.
Store was very busy had to wait longer than expected
MARKLYNWOOD S.
Great customer service and friendly staff!
Herbert I.
Friendly customer service.
Thomas J.
The owner of the location was super friendly and helpful :) Easy pick-up easy return
MICHELLE C.
The owner or manager was super rude!! He wasn't wearing a mask then he threatened not to rent to me when he approached me in my face with no mask. I told him to back up because he wasn't wearing a mask. He forced to to pay extra $10 for insurance and I advised him I had insurance and here's my card. Said if I didn't take the insurance I couldn't rent. This was a horrible experience!! He embarrassed me in front of the other customers in the store. I will never use uhaul again because of this!! I reported this incident to the customer service at the customer service line. I spoke to Beth!
Virgie H.
Very busy , most customer there to play lottery so had to wait because of distraction. Did not understand my final bill was 3 x what l expected.
Scott B.
I was charged 20.00 for after hours fee??? Not sure why when I picked up the trailer and dropped it off during normal business hours
JUDITHA G.
I made a reservation for a different location where I was told there would be 24 hour pick up. When I tried to pick up my truck with my phone, I was told I had to pick it up in person. I called U-Haul and spent a ridiculously long time on hold and then was directed to a much more inconvenient location.
DANIELLEFLAX C.
When returning the person I got the truck from wasn't there and the other person tried to dispute with me that the fuel was full when I got it but it in fact wasn't. That could've been handled better because pictures are taken in the process.
Cecil T.
Location, Location, Location
DeShay D.
Truck dirty and had a smell inside. During covid you would think sanitation would be a priority. SERVICE WAS THE WORST NEVER EVER AGAIN! I've already giving them bad recommendations by word of mouth and will continue. I normally use uhaul services , however this has been most by far the worst experience ever. Plus what I got charged was NOT what I was quoted online. Thank you.
ARCADIOFELIPE V.
Best u-haul I ever been,best costumer service!!
STEPHANIELYNN R.
Customer service was excellent!!! Haven't rented a uhaul in a long time and everything was clearly instructed.
Timothy M.
Everything went very smoothly with drop off.
Teresa M.
Thay are so nice and clean.
Michael H.
went to this location after being to another location saying there was a trailer at that location for me to pick up...it was already reserved for the next day so i came to this location and after waiting for 2 hours because the system was down finally was able to leave...owner of this store made it right buy just restarting the whole process to let me get on the road.
Janet J.
Owner accepts deposits but holds your money hostage with demands to fill gas meter past the full mark, then is belligerent and aggressive with customers. If at all possible do not use this locatio besides its not in the safest area when it comes to dropping off vehicles after hours..BEWARE AND BE SAFE...UTILIZE UHAUL SERVICES ELSEWHERE...BUYER BEWARE!!!!!!
Aaron F.
The employee at the rental pickup location was kind and very helpful. I appreciated his dedication to good customer service.
Jacob A.
The gentleman who helped me pick up the U-Haul was exceedingly friendly and made the process actually enjoyable.
William R.
Friendly & Helpful Location.
Gary G.
The store owner was a very kind outgoing man! Very personable and excited to help customers!
MEGHAN R.
Nothing inherently wrong with the drop off -- it didn't take long -- but the gas station was disgusting.
Victoria M.
Huge problems to start with due to the location for pick up being changed. Person claimed they called but no messages were left. The charge was increased at pick up. I'll deal with that when I return home. Harry at the changed pick up location came to get me at the location where the truck was supposed to be.
Teresa M.
They are always the best to me!
Sandra W.
Nothing. You have many choices to rent from. Excellent location. Excellent service from the owner and his wife. Thank you so much!!!
Jacqueline H.
Pick up experience was average. The location also functions as a convenient store (snacks, food and beverages), gaming room (lottery, slot machines), and bill payment and check cashing center. There was a lot going on so it took almost an hour to reserve a vehicle. On the flip side they are open late when I was unable to complete a reservation using the App. I made several attempts so it was good to find them open on the eve of a tropical storm system moving to the area of Richmond, VA. The return was awful. I filed a complaint against the owner/manager/operator for 1) accusing me of not replenishing the gas 2) renting for two days 3) going over the agree upon miles 4) overcharging for after hours return; 5) refusing to give me a receipt; 6) calling the police because I demanded a receipt; and 7) over an hour of trying to retain a receipt for my rental with the assistant of the authorities. Not to mention the stress and anxiety of the whole situation my sister and I experienced.
MURIELBURTON B.
This location and management was very good, but the uhaul process of reserving trucks is a joke, my reservation location was moved three times, until this final store and the manager of Race track took charge, he guaranteed me a truck and it was there.
JOHATHAN B.
Great location and great staff. Very helpful.
JONATHAN B.
Great staff. Very helpful.
JONATHAN B.
The man checking us in could not of been more helpful. Due to the screw up of the idiot at the pick up location it took an hour and a half to check the truck back in. But the man really helped a lot and even offered us a drink. Very good location
LEONDA B.
Keep up the great work!
CHRISTOPHER K.
Very friendly
LIDA M.
Wonder experience. They were flexible and worked with my needs. In the furture, I will come back. I am recommending Harry and Harjit for all your moving needs.
Ruthann F.
Super nice.
Paul M.
Great place to do business with.
RYANJAMES C.
Quick, easy and no problems
Zhi S.
Very friendly service, offered me a soda on the House!
ROBERTJOHN B.
Not much. The customer service was very friendly.
Jason F.
Nice people. They manage a convenience store , so its easy to grab a drink and a snack after picking up the trailer.
JAMESLEWIS M.
Got a free drink
DEONTELAMOND C.
I was charged for 2 days when I only had the vehicle for about 10 hours and spoke with the representative about returning it a few hours later but was still charged for 2 days
George B.
30+ minute delay in obtaining the vehicle. The store owner was unable to unlock his front door for 30 minutes. Once inside, he was having issues with the UHaul website and could not bring up the reservation. He was asking for information I already entered online. He did not go over any directions prior to handing us the key. The requested furniture dollys were not in the truck; I had to go back in to request them. This significantly delayed my moving process.
TRACY T.
Everything was excellent
FRED W.
Pave the back parking lot.
Tevar H.
Good job
Sherrie W.
The gentleman I dealt with was very kind and pleasant to do business with.
NORMANJAY M.
The experience with U-Haul computer system was awful I had confirmation for pickup near my home but when I arrived there found out I had to travel miles further. I won't be using U-Haul again
sandie C.
Service was excellent no complaints
MONICAVILLAR K.
Great customer service, friendly and very easy to work with. Thank you!
Dondi L.
Nothing at this time. As Always everything went so smooth. It's a pleasure everytime I sea with u-haul at this location. Thanks
Reggie S.
There was only one employee and attempted assist me while running servicing 3-4 people in line mind you this is a gas station(horrible). He assumed that I knew all the procedures, although I pre-registered online! I returned the vehicle an entire hour early expecting to go inside to complete my ticket, again not knowing the new procedures. He mentioned that he would take care of this and my ticket is stamped an hour later. Please do not visit this location. Also please visit a uhaul location that is not attached to another business!!!! Somewhat I feel like I was overcharged by $40.
Nathaniel O.
friendly & good customer service, very accommodating and condition of vehicle was great.
Shea H.
The store manager/ owner that assisted me was probably one of the nicest human beings that I've ever met. He was accommodating and pleasant every step of the way even when I showed up early and brought back the trailer later than expected. I could not have asked for better customer service.
LaToya C.
The people was very friendly and professional
Vicki D.
Service was friendly and accommodating
Betty C.
Because it is a convenient store, it is too crowded with the Covit 19 going on. O
Jordan B.
Very fast and professional!
Adele J.
The associate was very friendly and knowledgeable. I will definitely use this location again.
Tara D.
Merchant was more than helpful, kind, and accommodating. Will use again when I need!
JOHN N.
First, my online order did not go through, so I had to go into the station and wait while the order was processed again. It all took about 20 minutes to repeat all the paper work I had already done. When I finally got into the truck it reeked of weed, like someone was sitting next to me smoking a joint. Nice having to put all the windows down when it's pouring rain. I absolutely would not return to this location. It was a huge hassle, waste of time, and also dangerous given the coronavirus issues. My whole plan was for this to be a contactless process, which is why I chose U-Haul in the first place.
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