Customer Reviews for Racetrac
(Concessionnaire U-Haul dans le voisinage)

17 évaluations

2416 Barton St E   Hamilton, ON L8E2W7

(905) 385-2147

Heures d'ouverture de l'établissement

  • Lun - jeu : 9h am à 6h30 pm
  • Ven au dim : 24 heures

Services dans cet établissement :

Pour nous contacter

(905) 385-2147

2416 Barton St E
Hamilton, ON L8E2W7

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - jeu : 9h am à 6h30 pm
  • Ven au dim : 24 heures
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

While I understand the client should check the equipment they are renting, the onus SHOULD NOT be their responsibility-it should be UHAUL that makes sure the condition of the rental equipment is in fit rental condition. I was given a vehicle that the inside was covered in dirt. I have very expensive furniture. It is hand carved mahogany with silk material and is down-filled. I paid 10 000 $for two couches and a chair. I was fit to be tied having to put my furniture inside this filthy truck. Clearly the people who used the truck before us also rented a dolly and blankets as they were left inside the truck. Which indicates to me no one at UHAUL bothered to check the vehicle to remove those items prior to me taking possession. Fortunately for me those blankets were still there that I was able to put them down on the floor of the truck to help reduce the exposure of dirt getting on my furniture. This nonsense of receiving a text to confirm that I received the piece of rental equipment in satisfactory condition is as said “nonsense”. Racetrac wanted to charge me for the cleaning of a vehicle that was not my responsibility nor did UHAUL confirm the rental equipment was returned in clean condition before renting it out again. Maybe UHAUL should send itself that exact same text so UHAUL can confirm condition. Considering this location operates 24 hours on the weekends, they should have had the time it would take to look inside the rental equipment to ensure condition before handing it over. I think this is pure laziness on the part of UHAUL and the employees of this location. I should have heeded the bad reviews. I will never use nor recommend UHAUL and more specifically this location. If anything, social media will prove beneficial to dissuade anyone away from UHAUL and this location. I should have picked up on the laziness when I called racetrac the day before to confirm my reservation and was told to go to the Nash road location to fill out the necessary paperwork for my rental. However I did call Nash road to confirm that information and it was a Nash road employee who explained that this was not true and that they'd send a field employee to racetrac to teach them how to process the paperwork. There's no excuse for this type of attitude taken by racetrac employees. They clearly don't want to do the work they are being paid to do and is tarnishing UHAULS reputation. Which to me is beyond repair. We were also given a vehicle with a quarter tank of gas!!!! It used to be given with a full tank and it made it easier to replace what you used. Doing it this way is disgusting. I'm to guesstimate what I think I'm going to use in fuel!!!! I'm not an expert in fuel efficiency!! I would have no way of knowing that. And I clearly understand what UHAUL is trying to do which is rip the customer off. It's like negative billing. UHAUL should be ashamed of themselves.

Grant C. 
Évaluation :
5

Great service.. only one complaint, top storage over the cab leaks on the passenger side my furniture got soaked..

Kenrick C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ben D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Freddy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harsh P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

peggy G. 
Évaluation :
5

Not having enough one-way trucks is inconvenient, but U-Haul at least gives you way more kms than needed to bring the truck back.

KAREN H. 
Évaluation :
1

I will try to find another option

Larry S. 
Évaluation :
4

Staff were efficient and courteous

Jim L. 
Évaluation :
2

employee knowing how to fill the forms out so your customers dont waste 45 minutes there would help

Ray L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephen H. 
Évaluation :
1

Slow and sketchy service. Overcharged.

Dave L. 
Évaluation :
1

I was billed an extra 19 $for reasons not explained to me even though I returned the vehicle before due date, with far less miles driven and with fuel higher than when I took the truck. In plain English this is called stealing. In addition the man at the drop off counter kept on attending to so many others while keeping me waiting , utterly poor and despicable service.

Abayomi A. 
Évaluation :
3

Clean the uhaul!!!

Melissa F. 
Évaluation :
1

Not trained to return trucks. Could not find order.

MICHAELDAVID GEO N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony O. 
Évaluation :
2

First, the truck rented was not available in Grimsby at the location I had selected. I accepted the move to Racetrac in Stoney Creek as the move needed to occur on this date. When arriving the busy gas station/car vacuum and washing location with instore items was being handled by one person who valiently handled this order.and providing the van. It took considerable time for the owner to get on the line and converse with the operator, in between customers, to allow the appropriate documentation to be recorded. The van was fine except for the first 2 gears which were noisy but on the highway no issues. The operator at Racetrac deserves a shout out as he was also helping me check back in that evening! Roy Reeves

ROY R. 
Non les évaluations ont été soumises pour cet établissement.

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