Customer Reviews for Radhey Shyam Inc
(Concessionnaire U-Haul dans le voisinage)

67 évaluations

795 Old Airport Rd   Carrollton, GA 30116

(770) 838-1011

Heures d'ouverture de l'établissement

  • Lun au sam : 5h30 am à 10h pm
  • Dim : 6h30 am à 10h pm

Services dans cet établissement :

Pour nous contacter

(770) 838-1011

795 Old Airport Rd
Carrollton, GA 30116

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 5h30 am à 10h pm
  • Dim : 6h30 am à 10h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

For this drop off location, being that it is in the gad station, you should place a sign by the road saying it's also a uhaul drop off or pickup because it was confusing.

George G. 
Évaluation :
5

Very helpful.

SEDAR J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAMEZ L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mecheal M. 
Évaluation :
3

Pick up location in Carrollton was horrible. Employee and manager arguing about paycheck. I was behind this employee. Manager helped several customers before me that walked into store after me after he found out I was picking up U-Haul. I insisted I was on a scheduled and needed helped. He continued to help other gas station customers as well as calling someone about employee paycheck before helping me. Drop off location was GREAT!

Dustin J. 
Évaluation :
5

Reservation was for a 6'x11' utility trailer, I was sent to pick up a 9'x5' box trailer without warning. Per other people I have spoken to, this is an issue with U Haul's reservation system and it happens all the time. The employee was outstanding, and I can't speak highly enough of her dedication to customer service.

MATTHEW E. 
Évaluation :
2

Customer service horrible

TIFFANY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BART E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
2

The first rental place had rented the 6x12 to someone else and I had a 50 minute wait until another trailer was found. Then I drove there to get a very unfit trailer. The drivers side back tire on the trailer was almost flat by the time I got home to pack! I left to make our final move to Pensacola and only got as far as West Point before the one tire was going flat and the other on the passenger side was FLAT. Li had a very nice and competent woman get the road crew out to replace the tires. I lost a whole day to these misfortunes.

Jeanette L. 
Évaluation :
5

Smooth return process.

Gwendolyn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt H. 
Évaluation :
1

The lady for the morning was very rude

Colt H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANDEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Macy M. 
Évaluation :
5

Keep doing a fantastic job.

Demunn J. 
Évaluation :
5

This was the best venue I have ever rented from. The people were helpful and accommodating and the equipment was well maintained and clean. Will definitely use again

THOMAS F. 
Évaluation :
2

I was told if i returned the truck and dolly early if get a discount. Apon driving 800 miles straight thru to do so i was told that wasn't a true statement. Very disappointed i will try to find other means of rental next time.

PAUL A. 
Évaluation :
1

Upon renting the truck and dolly i was told if i got back sooner then the allotted 4 days i would receive a partial refund. The clerk at the pick up spot told me this and said make sure i tell them when i dropped it off. I was informed them that that wasn't true. I called and talked with an associate that told me i needed to call her back to get my refund since she was the one that told me it and it wasn't true. Great customer service?

PAUL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL W. 
Évaluation :
5

They over charged me big time. I paid 200 upfront and then got charged an additional 195 $after I returned it and still don't know why!! I filled up the tank. Cleaned it out and brought back in same condition and mileage was only over the 150 miles I prepaid for by 10 miles. So why was I charged so much??

MACK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNIA D. 
Évaluation :
4

There needed to be another person there to help run the store and do the u-haul stuff.it took almost an HR and a half just to rent a tow dolly cause the lady had to stop and run the register.

wesly A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELIA T. 
Évaluation :
2

I was missing equipment and the truck was a mess (that I had to clean).

DIXIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phil H. 
Évaluation :
4

Close by check in and out...

JOSEPH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fref B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya F. 
Évaluation :
3

One clerk on duty to run Uhaul and store operations. Long wait to get truck. No appliance dolly at store, even though their records indicated one was available. No furniture pads, even though their records showed them available. Clerk did her best to make the experience pleasant, but her employer was no help when she called him for a solution to not having the appliance dolly. I had to rent the truck at their location and then rent a dolly at another store.

GEORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

Store manager very helpful ... I generally like to do everything with app online, but that was not possible at this store.

Kenneth S. 
Évaluation :
1

they charged me for insurance and other items w/o my permission i declined it all and was still charged upon returning the woman seemed to be intoxicated and i eventually was notified 4days later my rental was never checked in. check out took 1,5 hrs to get the rental from start

HEATHER H. 
Évaluation :
5

Great location

Jordan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY C. 
Évaluation :
2

I will never rent from U-Haul ever again based on my experiences this past week

Angelo R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dusti B. 
Évaluation :
3

Make sure the customer gets what they pay for. I paid for a handtruck and never got it.

Blayne C. 
Évaluation :
1

Make sure the employees know how to do everything and the boss doesnt leave them alone. It took me well over an hour to rent the uhaul

FELICIA W. 
Évaluation :
5

Very good place to rent U-haul equipment

george A. 
Évaluation :
5

We did not receive all equipment paid for like the blankets.

Hannah F. 
Évaluation :
1

We elected to return the Uhaul truck through the Uhaul app which requires us to take pictures of the truck and location in order to complete the return. While taking pictures of the location of the truck the owner of the store which I assume is the Uhaul representative, stops us midway through and has us come into the store because she does not agree or understand why we are taking the pictures. My husband and I explain to her that we are doing our return through the app. She then ask us for the information for the rental. I give her the name and she says that she is unable to locate the name so we must be at the wrong location. I tell her the app confirmed that it was the correct location and we should able to complete the return using the app which we preferred. She proceeds to ask for the Uhaul key to examine the truck which we have already submitted pictures for on the app. She displayed poor customer service and treated us as if we were wrong for what we were doing by using the app. She appeared confused and I am not happy at all with this location.

Anthony C. 
Évaluation :
3

The individual that helped me was absolutely outstanding -- very helpful and helped me with installing the equipment. Trailer had a lot of grass all over it, and I was unable to upload the pictures -- seemed to only allow me one picture. The equipment itself was fine. This location is a filling station and a store with only one person manning it, so he had to take time to help other customers while helping me. The person who made the reservation did not tell me it was a filing station and I drove around forever looking for a u-haul dealer. I finally called a dealer in Carrolton who told me that gas stations handled u-haul equipment. As I made the reservation over a week previous, I didn't understand why I couldn't pick up in a closer location even if it was a one-way rental. I have nothing against the pick-up location itself -- just the fact that it was inconvenient for me and no one let me know to expect a gas station with a shop inside -- took longer than I expected to make the pickup.

patrica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
4

This is a side business for a Raceway. People very nice, but not their main business. All ok.

BOB H. 
Évaluation :
5

This location if I need to rent anything I will use this location only Thank you

george A. 
Évaluation :
5

She listen to my problems that I went through and was truly concerned...

JUSTIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

**representative was helpful. This is for OVERALL EXPERIENCE WITH UHAUL** I would like for this customer order to be made right rather than just looking out for others. Would not recommend to a friend based on experience. Online order was processed for one amount, pick up, and return time. Order was changed to different location based on availability. It was noted I could check in completely online via the app. This was NOT the case. Went in, order had to be completely reprocessed. Original request was not honored. Spent 45 minutes at new pick up location just to get vehicle, again, not via app for “online pick up” Found out return time was not honored day after vehicle was picked up. Return time was an entire day before request. Spent the next 24 hours trying to reach customer representative only to be put on hold, cut off, hold, transferred, cut off multiple times. Once a representative was reached via the chat (not even with the hours of direct phone calls) was I charged for a FULL additional day when all I really needed was a few hours, as originally requested. Went to drop off vehicle. Again, online app drop off was NOT “easy”. Even representative at drop location had troubles. Then find out I was charged for an additional day, additional miles, without even a decent breakdown of details for the charges. The representative could not explain these to me at all. Again, would not recommend to a friend or even an acquaintance.

Laura W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virgina P. 
Évaluation :
2

Cashier took forever to check me in. Then didnt even finish the process I had to call customer service. I had 2 charges pending on my account

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA S. 
Évaluation :
4

The location was just fine, the lady was very friendly and efficient. No complaints about the location at all. However, we counted 3 different Uhaul locations that we could have dropped our equipment off at between our home and the drop off location. We had to drive to the other side of town. And we ended up having to pay extra mileage when we shouldn't have.

ashley P. 
Évaluation :
5

The checkout and checking process was efficient and I like the mobile aspect and the ability to take pictures but it would be nice if it was quicker.

Jerry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
1

Worse ever says 45 $on website turned out to be 180 $will never use this company again is a big scam!

Austin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda P. 
Évaluation :
1

Vehicle not ready. Other supplies ordered not ready. Had to wait over 20 minutes to get vehicle with constant interruptions in the process. Location was not staffed properly.

Stephen S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cliff D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latesha M. 
Évaluation :
3

Well seriously needs more help there

juanita R. 
Évaluation :
1

Had to wait 45 minutes for gas station customers to stop coming in to get my truck as the attendant wouldn't finish my transaction every time someone came in.

Christy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Selena W. 
Non les évaluations ont été soumises pour cet établissement.

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