Customer Reviews for Carrollton Raceway
(U-Haul Neighborhood Dealer)

Évaluation :

5

There was nothing to improve, nice and friendly customer service and clean good running uhaul.

Évaluation :

1

Uhaul is terrible as a whole. Threatens to press charges because they wouldn't go verify the truck was in fact in the parking lot

Évaluation :

4

It was a little disappointing to not have the appliance dolly I had ordered, but had some resources to call on to get over that hurdle. Other than that I was pleased with the rental process here.

Évaluation :

2

at this location only the owner and his wife can do the reservations and if they are not there you have to do it over a phone ,same with the return and they don't always check it in so you get a phone call from uhaul about your overdue equipment and the lady on the u haul phone was no help and then she just hung up on me

Évaluation :

1

You took all my money$100 for 1 hour never again

Évaluation :

2

first of all either fix the app. or while the business is open, have them do the check out/in. the app. is too sensitive, trying to scroll up, it refreshes, so you either have to start all over, or at least lose your place. this happened several times to me, I had to go inside anyway to get the key from the store, although it was supposed to be in a box outside. also, the app. lied, it charged me more than it said when i reserved the truck. the right wiper came off when used, i dont know if the plastic adapter broke, or came off, but it was missing when i got stopped. upon return for turn in, i went inside, A to try to avoid going through that crap with the app. and B to tell the store about the wiper. i stood there talking to him for a while then he tells me to check it in on the app...

Évaluation :

4

Everyone was really nice. My only complaint was that the Air conditioner never worked and it was so hot.

Évaluation :

4

I wish uhaul didn't charge your debit card until the vehicle is returned so that they are not over charging their customers like I was. Now I am having to wait for a refund.

Évaluation :

3

We were charged double and noone seems to be able to resolve it!!

Évaluation :

3

Had a 5:00 pm reservation, got there @ 4:59 had to wait on the owner for 30mins due to cashier had no clue on the process. Owner arrived took several mins to conversate with someone at gas pump. I was told if the truck is returned early a refund is due, upon returning the truck 2hrs early the balance due was $60+ was told I went over 1 mile..never again

Évaluation :

1

The gas was low when we got in it and we have to put more in it when we return

Évaluation :

5

I received excellent service at this location the employee was very helpful and courteous!

Évaluation :

5

I will use them again thanks 😊

Évaluation :

5

Excellent

Évaluation :

1

I estimated 25 miles to be used but didn’t use half and they still charged me for 25 and Aldo they didn’t come out to check mileage when I dropped the rental back off.

Évaluation :

5

Bien

Évaluation :

5

:Perfect!

Évaluation :

2

Pick up was great. When I returned the unit and told the lady inside she asked for my paperwork and I explained I did not have any that it was emailed. She said I don't know what to tell you other than to just park it out there.

Évaluation :

1

I opted out of safemove however it was still added on. I also received a call from an employee of RaceWay Crystal who accused me of taking moving blankets and dollies. She then said that U-Haul would be calling me and hung up the telephone in my face.

Évaluation :

5

Excellent experience.

Évaluation :

5

Na

Évaluation :

5

No complaints. Everything went smoothly.

Évaluation :

5

Everyone was great to deal with at this location.

Évaluation :

5

We have rented in past from that location and service that we have encounter was and is excellent. VR Miroslaw J.

Évaluation :

5

I reserved a tow dolly, needed a car carrier. The Manager present on Saturday went above and beyond finding us a carrier within a mile down the road in minutes. Outstanding customer service and can't Thank him enough at East Carroltton moving and storage for coordinating upgrade. By far a great overall experience and well maintained equipment made the drive easy. Thank You U Haul

Évaluation :

5

This location was super great to us, my fiance and I had to move last minute, and kept having to extend the number of days we would have this truck. They were so easy to work with, and we're completely understanding that unexpected delays can happen sometimes.

Évaluation :

4

Very tight parking, location is a convenience store gas station with only one employee. She had to handle her duties as the clerk and my check in at the same time. She did a very good job.

Évaluation :

1

They charged me for 2 days when I returned the Uhaul at 12:52 am on Sunday morning when it wasn't due back until 8:00 am Sunday morning. I have no control over what time they check the overnight box.

Évaluation :

4

I always note what equipment is left inside..had 2 dollies and a set of appliance dollies ,i left them as i didnt need them...with my info in your system,Its nice to go in and grab the keys and go....I would use you alot more if the price was reduced...

Évaluation :

4

Don’t use movers help

Évaluation :

4

The lady who I returned my rental to was very kind and accommodating.

Évaluation :

1

Have the truck ready when you said it would be ready horrible experience staff was rude and not knowledgeable and not customer friendly your regional people extremely rude and kept hanging up on us No sense of urgency in short overall experience was horrible

Évaluation :

1

All the woman could say was you need to drop the trailer on the other side of the building. No one helped me unhitch the trailer, these trailers don't have jacks so I guess she expected me to lift it by myself. All I could do was unhook my slider and let it fall off the hitch. What a poor way to handle a customer and uhaul's equipment. I would never drop or pick up from this location and if I were uhaul I wouldn't use them as a location.

Évaluation :

3

Was charged for an extra furniture dolly and the associate at this location could not get it taken off. Don't blame the associate. I blame uhaul for not making there web site more user friendly.

Évaluation :

5

For this drop off location, being that it is in the gad station, you should place a sign by the road saying it's also a uhaul drop off or pickup because it was confusing.

Évaluation :

5

Very helpful.

Évaluation :

3

Pick up location in Carrollton was horrible. Employee and manager arguing about paycheck. I was behind this employee. Manager helped several customers before me that walked into store after me after he found out I was picking up U-Haul. I insisted I was on a scheduled and needed helped. He continued to help other gas station customers as well as calling someone about employee paycheck before helping me. Drop off location was GREAT!

Évaluation :

5

Reservation was for a 6'x11' utility trailer, I was sent to pick up a 9'x5' box trailer without warning. Per other people I have spoken to, this is an issue with U Haul's reservation system and it happens all the time. The employee was outstanding, and I can't speak highly enough of her dedication to customer service.

Évaluation :

2

Customer service horrible

Évaluation :

2

The first rental place had rented the 6x12 to someone else and I had a 50 minute wait until another trailer was found. Then I drove there to get a very unfit trailer. The drivers side back tire on the trailer was almost flat by the time I got home to pack! I left to make our final move to Pensacola and only got as far as West Point before the one tire was going flat and the other on the passenger side was FLAT. Li had a very nice and competent woman get the road crew out to replace the tires. I lost a whole day to these misfortunes.

Évaluation :

5

Smooth return process.

Évaluation :

1

The lady for the morning was very rude

Évaluation :

5

Keep doing a fantastic job.

Évaluation :

5

This was the best venue I have ever rented from. The people were helpful and accommodating and the equipment was well maintained and clean. Will definitely use again

Évaluation :

2

I was told if i returned the truck and dolly early if get a discount. Apon driving 800 miles straight thru to do so i was told that wasn't a true statement. Very disappointed i will try to find other means of rental next time.

Évaluation :

1

Upon renting the truck and dolly i was told if i got back sooner then the allotted 4 days i would receive a partial refund. The clerk at the pick up spot told me this and said make sure i tell them when i dropped it off. I was informed them that that wasn't true. I called and talked with an associate that told me i needed to call her back to get my refund since she was the one that told me it and it wasn't true. Great customer service?

Évaluation :

5

They over charged me big time. I paid 200 upfront and then got charged an additional $195 after I returned it and still don't know why!! I filled up the tank. Cleaned it out and brought back in same condition and mileage was only over the 150 miles I prepaid for by 10 miles. So why was I charged so much??

Évaluation :

4

There needed to be another person there to help run the store and do the u-haul stuff.it took almost an HR and a half just to rent a tow dolly cause the lady had to stop and run the register.

Évaluation :

2

I was missing equipment and the truck was a mess (that I had to clean).

Évaluation :

4

Close by check in and out...

Évaluation :

3

One clerk on duty to run Uhaul and store operations. Long wait to get truck. No appliance dolly at store, even though their records indicated one was available. No furniture pads, even though their records showed them available. Clerk did her best to make the experience pleasant, but her employer was no help when she called him for a solution to not having the appliance dolly. I had to rent the truck at their location and then rent a dolly at another store.

Évaluation :

3

Store manager very helpful ... I generally like to do everything with app online, but that was not possible at this store.

Évaluation :

1

they charged me for insurance and other items w/o my permission i declined it all and was still charged upon returning the woman seemed to be intoxicated and i eventually was notified 4days later my rental was never checked in. check out took 1,5 hrs to get the rental from start

Évaluation :

5

Great location

Évaluation :

2

I will never rent from U-Haul ever again based on my experiences this past week

Évaluation :

3

Make sure the customer gets what they pay for. I paid for a handtruck and never got it.

Évaluation :

1

Make sure the employees know how to do everything and the boss doesnt leave them alone. It took me well over an hour to rent the uhaul

Évaluation :

5

Very good place to rent U-haul equipment

Évaluation :

5

We did not receive all equipment paid for like the blankets.

Évaluation :

1

We elected to return the Uhaul truck through the Uhaul app which requires us to take pictures of the truck and location in order to complete the return. While taking pictures of the location of the truck the owner of the store which I assume is the Uhaul representative, stops us midway through and has us come into the store because she does not agree or understand why we are taking the pictures. My husband and I explain to her that we are doing our return through the app. She then ask us for the information for the rental. I give her the name and she says that she is unable to locate the name so we must be at the wrong location. I tell her the app confirmed that it was the correct location and we should able to complete the return using the app which we preferred. She proceeds to ask for the Uhaul key to examine the truck which we have already submitted pictures for on the app. She displayed poor customer service and treated us as if we were wrong for what we were doing by using the app. She appeared confused and I am not happy at all with this location.