Évaluations des clients Radical Rides

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Radical Rides

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Ken L. le

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Le client n'a pas laissé de commentaire.

billie jo P. le

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Becky deserves recognition for coming in on her day off to help me as she was the only location with the truck I needed for a last minute move. Becky is the best. THANK YOU Becky you saved the day!!!!

Victor H. le

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Le client n'a pas laissé de commentaire.

brittany K. le

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The lady at the location was amazing

Tracye W. le

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Le client n'a pas laissé de commentaire.

Ed K. le

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Le client n'a pas laissé de commentaire.

Kortney M. le

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Le client n'a pas laissé de commentaire.

TONI G. le

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This was my best experience with uhaul in Abilene by far, I found the service excellent and plan on using this location again. Super pleased!

James K. le

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Le client n'a pas laissé de commentaire.

Kenneth W. le

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Le client n'a pas laissé de commentaire.

Kenneth P. le

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Le client n'a pas laissé de commentaire.

corey K. le

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Le client n'a pas laissé de commentaire.

Samantha T. le

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Le client n'a pas laissé de commentaire.

MIchael J. le

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I'm not sure why we were sent to this location to return the truck. We would not have known it was even a u-haul location if we hadn't been given the address.

jack M. le

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Le client n'a pas laissé de commentaire.

Joyce W. le

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The first drop off location was closed so I had to contact custimer service to arrange a new drop off location. Customer service provided a new drop off location but failed to notify them of my reservation therefore, the clerk was not available to take my rental payment as I was first instructed would happen. I contacted the uhaul clerk and she would not be available to assist me for 30 minutes. I explained to her I needed to return home which was an 8 hour drive. She told me she would meet me shortly. I was later contacted about 15 minutes later and was informed my credit card had been charged for the rental. This whole experience was totally confusing and frustrating.

melody R. le

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The person who runs this place is terribly incompetent. After going through all the paperwork, I had intended to pay with a check. She informed me at the moment that she didn't take checks, so I had to regroup and find another way to pay. She had the trailer hitch parked in a field back behind the property that was really hard to get to. She is going through some health problems and cant lift her arms, so she was not much help when we were trying to back the 20 foot truck in so we could meet the hitch on the trailer. Once the trailer was finally connected, we attempted to load a BMW onto the trailer, and it bottomed out, scraping the brand new paint job on the sides. I feel like she should have had some foreknowledge about this so we didnt have to go through this. In the end, my boyfriend and I had to change out cars and load up my Lexus instead. My boyfriend had to install part of the chains and straps with the car because she wasn't able to. We said from the start of the reservation process that we wanted someone who could do this for us because we have never done it before. In the end, when we left her storefront, we drove across town to the bigger UHaul store and had the employees there double check that everything was as it should be. It was incredibly nerve-wracking, added an extra hour to our moving day (because we had to go home, get a different car, switch out the contents of the cars, go to other uhaul for confirmation). She seemed like everything was no big deal, but for me, it was huge. I nearly missed being able to get the key for my new home at the destination arrival. Also we nearly missed getting to turn in the trailer before the Huntsville place closed. We wouldn't have been able to unload the truck. Never again will I accept anything from UHaul from this destination. She has no business representing uHaul.

MIKE S. le

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Le client n'a pas laissé de commentaire.

Lenda F. le

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Le client n'a pas laissé de commentaire.

CHAD M. le

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Staff were professional and courteous.

christine H. le

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Le client n'a pas laissé de commentaire.

OLEN S. le

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Super sales girl Becki Tribur

lisa B. le

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Online states open at 9am, opens at 10am Debbie was kind to talk with, and I understand her having to charge to clean. It was dried mud, with sticky in the cups. I just hope U-Haul corporate helps

Gordon G. le

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Le client n'a pas laissé de commentaire.

Bill K. le

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Le client n'a pas laissé de commentaire.

Jim B. le

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Customer friendly and helpful

Stephanie W. le

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Becki was amazing!!! If I ever have to rent a uhaul again in Abilene I will be calling her for sure

Mark H. le

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Becky was awesome. She explained everything very well and has great customer service.

Hayley D. le

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Le client n'a pas laissé de commentaire.

Mike B. le

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Le client n'a pas laissé de commentaire.

Shane B. le

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Becky was very accommodating and I plan to use her anytime need a uhaul.

Nancy P. le

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Le client n'a pas laissé de commentaire.

Andy A. le

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Le client n'a pas laissé de commentaire.

Andy A. le

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Le client n'a pas laissé de commentaire.

Larry B. le

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Le client n'a pas laissé de commentaire.

Aaron T. le

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Le client n'a pas laissé de commentaire.

Phillip M. le

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Le client n'a pas laissé de commentaire.

EDWIN B. le

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Very friendly and helpful. Will use again

Kenny S. le

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Only issue had was the auto dolly had a right busted finder and the light on the finder did not work

melissa S. le

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Dangerous step when opening door. Almost fell twice.

Greg F. le

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No one was at the facility to turn in vehicle. I had to contact salesman via cell phone who had me take pictures and text them to her to turn in vehicle

Logan C. le

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Becky was very helpful from start to finish

Tim M. le

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Le client n'a pas laissé de commentaire.

Kenneth G. le

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Your associate was very pleasant and organized. We were met on time, the truck was ready for us and the paperwork was taken care of quickly. Thank you!

Danny C. le

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Great experience! The agent was amazing and knowledgeable about all aspects. She is an encourager and an example for others. Would recommend her for anyone! Great job!

Teresa M. le

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Really excellent customer service from online to in person pick up. Ease of return. Becki at the 1042 N. Treadway location came out on Sunday and was so very helpful. Great “face” of UHaul and an inspiration.

karen M. le

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Le client n'a pas laissé de commentaire.

Jason U. le

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Great experience from start to finish

Stacy C. le

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Le client n'a pas laissé de commentaire.

James G. le

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Your agent was awesome

Russell B. le

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Le client n'a pas laissé de commentaire.

Thomas R. le

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This location is in a less secure part of town. I arrived after hours, before dark and had to park the truck in an unmowed grass field across the street from the facility. I took several pictures of the truck before I left as I did not feel confident that it would not be tampered with during the night before the establishment opened.

DOUGLAS F. le

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Le client n'a pas laissé de commentaire.

Justin S. le

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Le client n'a pas laissé de commentaire.

Max B. le

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This lady that does the rentals here is so nice. I have rented u-haul trucks in the past but this was the first time at this place. If you are in Abilene Texas and find a need for a truck this is By far the best place anywhere I have ever rented a u-haul truck. Thank Max Bailey

Tommy A. le

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First rate customer service.

Sam T. le

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When I called the 1-800 number the customer service rep picked the U haul location that was much farther away, justifying it that the other locations had too much inventory. I can definitely tell that the customer isn't the priority, but what is easy for U Haul. I had a much better experience with Penskie when I used them and will probably use them in the future. They have nice, new, well maintained trucks that handle well and personally that are very helpful.

Darlene M. le

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Le client n'a pas laissé de commentaire.

SAM S. le

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Le client n'a pas laissé de commentaire.

Shannon M. le

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Parents of college students, this is the place to rent a Uhaul to guarantee it's done right! We used this location as a return site for a one-way trip and recent local rental due to a complicated, multi-step college move. Becki, at Radical Rides, is so helpful and responsive! She made the arrangements easy for us and was flexible when we had a time delay/change. I booked the original one-way online and had multiple issues which took 4 hours to resolve. Do not book with Uhaul online- book directly with the location.

Charles W. le

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Le client n'a pas laissé de commentaire.

WILLIAM E. le

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Always helpful and dependable folks

larry K. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

mary B. le

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They were closed so just dropped off thg he truck and left keys and contract in box. Looked like a junk yard. Was no parking lot or designated area to park truck, just parked in grass to side in front off the road in front of wrecked car. Address on building was only way we found location.

danisha H. le

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Le client n'a pas laissé de commentaire.

Jennifer S. le

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Owner was so kind and helpful. We had an awesome experience and will use this service again.

James B. le

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Le client n'a pas laissé de commentaire.

Kenneth G. le

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Our day did not go as planned. Erin at Radical Rides went out of her way to modify our rental time so that we could get the job done. Check in and check out of the truck was the easiest part of our day. Highly recommend!

Jeff B. le

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Le client n'a pas laissé de commentaire.

connie L. le

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When I first approached the establishment, I was a bit nervous as the two gentlemen didn't look friendly; however the person I dealt with regarding the rental was awesome. She was very personal and explained the process in great detail. I will ensure my daughter go there for any UHaul items.

Winston R. le

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Location charged me a late fee for being an hour late on a uhaul i was supposed to have for 2 days given the circumstances per uhaul representatives.

Ronald O. le

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Le client n'a pas laissé de commentaire.

Patrice C. le

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Actually my initial reservation was for a different location. I was not aware the location changed. Becki was readily available to Rent the equipment. I appreciate her for being available. Thanks

Zach F. le

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Le client n'a pas laissé de commentaire.

Alex W. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

Jana W. le

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My comments for the on-line rental process rather than this specific location - it doesn't really let you rent for just 1 day - it assumed a two day rental - I only needed it for 1 day which would have been cheaper.

tiffanie K. le

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Rebekah was incredibly helpful and so kind.

Cameron H. le

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Very friendly and awesome customer service! I would highly recommend!

Patricia V. le

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Great personable small town location.

Lisa G. le

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This is the best location to rent uhaul from.

Lucas C. le

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Customer service was amazing. I will always call them first when I need a trailer.

Mick L. le

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Becky was super helpful and informative and a pleasure to work with.

Donette R. le

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Le client n'a pas laissé de commentaire.

Jeff C. le

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Le client n'a pas laissé de commentaire.

Alvin B. le

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The customer service was nice. The hook up was easy and simple.

Jack F. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Paul K. le

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Improve the internet.

Renee A. le

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The staff was super helpful and friendly. There were some issues with the tail lights at first, but everyone was very helpful in figuring out the problem and making sure that I had a good trailer for my trip. Unfortunately, there was also a different issue with the tail lights later in the trip.

Charlie H. le

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Le client n'a pas laissé de commentaire.

Karen P. le

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Ms. Becki was great ???? very professional and helpful.

Linnie B. le

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Nothing - Becky is an awesome owner, went above and beyond to get my trailer to me. She actually helped customer unload their belongings so I could get it that day! And though I'd just had my car dealership install a tow package, they hadn't sold me a ball and hitch. A gentleman who was also there (maybe co-owner or friend) sold me his brother's at cost and put it on for me. Saved my day!!

JEFFREY M. le

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Le client n'a pas laissé de commentaire.

HAZEL H. le

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Le client n'a pas laissé de commentaire.

Nick W. le

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The management team eventually refunded a certain amount of money for the poor customer service I experienced so that was pleasant but the overall experience and lack of communication was terrible. I confirmed my appointment 3 days in advanced via phone call to Sue, went to pick up my trailer on time from the muffler shoppe and the owner did not check his inventory before hand to see if he had it on the lot. Fine, that happens but no apology was given and I was sent down the street. He did not call ahead to the owner if there was a trailer he just called the field manager. No one was at the radical rides dealership to provide me with the trailer. I called the field manager and he quickly came out to help. All this took about an hour and I was very dissatisfied. called the 1-800 number provided on the invoice and dispatched to several people and transferred twice to the incorrect department. I was eventually contacted today and asked for a refund. Was given a 1/2 refund which is understandable but I was more upset with the lack of customer service.

Paul R. le

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Becky and her staff at Radical Rides were most helpful. Thanks!

Brian O. le

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Le client n'a pas laissé de commentaire.

Brandy H. le

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Le client n'a pas laissé de commentaire.