Évaluations des clients Radio Road Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Radio Road Shell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Mark D.
Évaluation :

Very disappointed. Made reservation pick up truck well in advance. Original pick up location was 8900 Davis Blvd, Naples. They had my reservation but would not rent truck because it was truck was for local only. Was sent to a different location. Lost almost 2 hours because of snafu. Never had this problem before. A big thank you for the attendant at the Radio Road shell station who went out of her way to help me .

Robert F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph B.
Évaluation :

Le client n'a pas laissé de commentaire.

Markinsy P.
Évaluation :

Because I returned it with the same amount of gas tank and they charged me for gas

Vasilios K.
Évaluation :

Attendant was too lazy to do their job and check me in at drop off. Told me to unhook trailer by myself, take picture of gas and milage by myself, and take walk around video for them by myself and on my own phone. It was raining too. Unbelievably irritating and truly the worst service ever. I slipped and fell out of the truck taking the walk around video too. Cut up my arm and bruised my hip badly, could have been a lot worse if my wife wasn't there to help me. The entire thing is on video, which I may post when I review U-Haul online.

Michelle L.
Évaluation :

This is a gas station/convenience store with one cashier on staff so there was no one to assist with the trailer we rented. He called the manager and gave me the phone to talk to him. The manager was off-site, no where near this location, and took at least 15 minutes to complete our check-in process over the phone even after I had already completed everything I could online prior to arrival. There were other Uhaul trucks parked in the lot blocking our access to the trailer so my husband had to get the keys from the cashier to move them out of the way himself. Needless to say there was no one there to assist us in making sure the trailer was hooked up properly to our vehicle so the manager asked us to take a picture of the hook-up and send it to him. Also, the trailer had been dropped off there that morning and since no one is there to inspect it, there was a broken part that we had to use our own strap to make sure it would not fall apart while in operation. I would never use this location again due to the lack of staff and management onsite.

Joe R.
Évaluation :

The Shell employee ignores the UHaul customer until there are no Shell customers left to serve--despite the order of arrival. A steady stream of people into the store means an extended and disproportionate wait. They need to wait on all the customers, first come first served. And work on being more friendly and less rude.

Dennis B.
Évaluation :

Clean friendly efficient service

Shirley B.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert D.
Évaluation :

Don't change very good

Fabricio P.
Évaluation :

Le client n'a pas laissé de commentaire.

Ernesto A.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara F.
Évaluation :

Located in gas station so the guy was super busy. Never checked truck but, I am sure he could not leave behind the counter with so many other things going on. I filled out small paper with the info.

Glenda S.
Évaluation :

Not even the manager knew what to do, they had to do a whole new reservation all over

William W.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicole K.
Évaluation :

Truck was dirty. Smelled of cigarettes and was full of spider webs. Gas Tank was half full. Did intake over the phone at the gas station because the woman was out sick and I was never given a contract. Windshield wipers are broken and unsafe in the rain. Windows were so dirty they were a hazard in the sun. Had to clean truck to use it for a 1200 mile trip.

Bethany C.
Évaluation :

took Driving back and forth between two locations and over two hours as well as my persistence to get my reservation honored because “lines were down” and nobody could/would help us depending on the location. Did finally get the truck and supplies but it shouldn't have been like that. The person at the second location was so rude I left in tears. Moving is stressful enough. Person on the phone was great and did finally get it done.

Somer P.
Évaluation :

Mike I believe was his name the regional manager he was great he was understanding and super professional will definitely be telling people that need your service about this particular one thank you

Paul D.
Évaluation :

have someone available to hitch up the trailer, and attach the lights and safety chains. trailer was to heavy to lift alone and the was no jack stand or trailer dolly. no light harness. had to drive to another local uhaul to get light harness.

eric S.
Évaluation :

Make sure WiFi works, and it would have been nice to have a closer drop off location. We went over our free 30 miles returning it to the store.

Wayne V.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY N.
Évaluation :

Trailer had a severely damaged mender that was not noted

Dwayne C.
Évaluation :

The person who we dealt with at this location was no knowledgeable about her job and she signed us up for insurance after we specifically specified NOT to. So we got an extra $14 charge for that and also didn't tell us how much gas to fill it up on the paperwork.

David N.
Évaluation :

Le client n'a pas laissé de commentaire.

Jesse S.
Évaluation :

Le client n'a pas laissé de commentaire.

Doreen G.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam H.
Évaluation :

Better place and parking for drop off and pick up

Raphael G.
Évaluation :

I found the tank of this truck with 1/8 of gas. I reported right away to the guy who gave me the keys he told me to take pictures and when i get back will get this fix for you. When i came back he wrote a note about it but next day i found an email that doesn't show any credit for the gas that i put when i left the store. Only show that i returned thentruck with the half tank policy.

Cory B.
Évaluation :

There were ants all through the cab of the truck Lady checking in was rude and kept taking other customers in the middle of our transaction And no dolly even though it was ordered had to go to another location and waited 2 hours in line and finally left

MILENIS C.
Évaluation :

Le client n'a pas laissé de commentaire.

Francisco P.
Évaluation :

Good service

WILLIAM G.
Évaluation :

It is a gas station. The clerk Lupita tried to assist me a lot but apparently she wasn't the employee from U Haul so had to do everything over the phone with the actual employee. No one helped me to hook up the trailer or make sure it was safe. This is my first trailer rental so it was frustrating. I went to pick up during my lunch hour from work so I couldn't come back later or wait for an employee to be there, even though that was never offered

Mark B.
Évaluation :

Needs staff and not enough equipment available. (Pads)

nader T.
Évaluation :

Le client n'a pas laissé de commentaire.

Barry H.
Évaluation :

Not nice person on the phone when they answered thet said we are closed! you could have dropped it off somewhere else

Orthal G.
Évaluation :

Very convenient and great hospitality!

John E.
Évaluation :

Le client n'a pas laissé de commentaire.

robert M.
Évaluation :

Courteous, friendly. Efficient.

Will G.
Évaluation :

A parking spot for the trailers.

ezequiel A.
Évaluation :

I wish they were more helpful getting my garage clicker back that I been trying to get for the past 3 days. I called customer service and I'm still waiting on a call back. Not very helpful at all so far.

Peter B.
Évaluation :

Van wasn't clean

Juliann M.
Évaluation :

Le client n'a pas laissé de commentaire.

John T.
Évaluation :

Le client n'a pas laissé de commentaire.

Joanna T.
Évaluation :

Le client n'a pas laissé de commentaire.

Rene G.
Évaluation :

There was much confusion at the pick up location beginning with the phone call to confirm, which required a direct call to Uhaul to confirm. When we arrived to pick up the truck, we were told we were supposed to have been relocated because they were "having computer problems." It took nearly 1/2 hour to get things straightened out.

Roy S.
Évaluation :

They do not provide any assistance or direction in the proper operation or use of the equipment . . I was handed a key and told the truck was in the back. The fuel level information on the contract was incorrect . . I was told "Don't worry about it, just take a picture of the fuel gauge."

YESSINIA D.
Évaluation :

Le diría que son muy buenos y muy excelente

Vijay A.
Évaluation :

Le client n'a pas laissé de commentaire.

James S.
Évaluation :

I used my iPhone to rent and pickup and return the van. It was a great experience. Convenient location for me, didn't have to drive across town to rent it. Mileage ads up fast, so the closer the better.

Ken T.
Évaluation :

The right front tire needed Air.. So, I had to add air myself and pay for it???

Judith W.
Évaluation :

Le client n'a pas laissé de commentaire.

daniel Y.
Évaluation :

We had to wait about an hour to get the code from UHaul because someone drop the truck off after hours in the keys were locked in the back. Other than that, everything was great!

Patrick W.
Évaluation :

Le client n'a pas laissé de commentaire.

Lisa R.
Évaluation :

The trailer used did not have a jack on it so it was laying on the ground. The person working told us to “ask some strangers to help pick it up”. Very unsafe and unprofessional. Also there was no safety check as was described in the email confirmation. They just said take a picture of it attached. Never said what to do with said picture.

Mihai B.
Évaluation :

Got charged for extra miles that I did not drive. Clerk said that he cannot change the miles, and told me to call uhaul. I took pictures of the mileage of the van before and after. Although the clerk agree with me, there was nothing he could do. Got charged an additional 12 miles. I will never do business with a shady company such as uhaul.

Ernest W.
Évaluation :

Good experience overall

YESSINIA D.
Évaluation :

Yes

Rhashida O.
Évaluation :

Have better instructions as to exactly where truck should be parked. Basically, more signs but the person who took my key, Angie, was VERY helpful. ??

Kory L.
Évaluation :

The truck's check engine light was on when we picked it up, an agent was topping off engine fluids after our equipment pick-up time, holding us up, and it was a gas station and didn't have a dedicated U-Haul service area, which increased the wait behind cigarettes and lotto tickets.

Norayer A.
Évaluation :

Thank you SO MUCH to EVERYONE for going above and beyond for us during a move in the middle of Hurricane Florence. You are amazing and have won customers for life!

YOELVY R.
Évaluation :

Le client n'a pas laissé de commentaire.

Alanna W.
Évaluation :

Went to 3 different locations before one would take the uhaul back

Mike J.
Évaluation :

More than I expected to pay with mileage and fuel ??

Maureen C.
Évaluation :

Efficient, helpful during a very stressful time! Thank you. ??

Martin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Dawn M.
Évaluation :

Even though the drop off went well everything that went wrong prior has ensured the fact you lost a loyal customer. With everything happening in the beginning with all the running around just to pick up your truck and trailer and having to go back because the lights didn't work..to my time being wasted sitting on hold for 10 minutes just to speak to no one.

Martin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathryn L.
Évaluation :

Very good service including truck rented.

Tiffany C.
Évaluation :

Was told it was open on Sunday's. Guy working made a huge deal about it and almost didn't let us rent it. The truck wasn't cleaned out. And then returning the truck was absolutely the worst experience I have had. I will NEVER go back to that location and may never use U-Haul again. It wasn't a good experience what so ever.

mirta G.
Évaluation :

SUPER SERVICE, GREAT EQUIPMENT, GOOD PRICES

Non reviews have been submitted for this location.

Retour
Haut de la page