Customer Reviews for Raffees Auto Shop
(Concessionnaire U-Haul dans le voisinage)

97 évaluations

1335 S Green St   Henderson, KY 42420

(270) 957-8898

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(270) 957-8898

1335 S Green St
Henderson, KY 42420

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Penny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellsworth A. 
Évaluation :
5

Need a disabled veterans discount.

Eric C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Very pleasant people who waited on us

william H. 
Évaluation :
1

Gave me the wrong size trailer for my truck it was to small so I missed my appointment to get my motor put in I'll be in there this morning to discuss this matter

Carlene W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Morgan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LITICIA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WESLEY M. 
Évaluation :
5

The only problem was that I ordered 6 blankets and they were no where to be found, I did report it.

Jeffrey P. 
Évaluation :
3

I only dropped off the truck and auto transport. I did not go inside the building. Staff was friendly when I spoke to them on the phone. The final bill etc was sent quickly.

VIRGINIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE H. 
Évaluation :
5

Drop was a breeze

BRITTNI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEXXUS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
3

This is a criticism of Uhaul in general and not one specific location. Your insurance rates are ridiculous. To charge 25 $for a one day trailer rental equates to over 9 000 $a year!!! This is an obscene charge for insuring a small trailer!!!

ANTHONY F. 
Évaluation :
5

I couldn't have been more pleased with the whole experience including the great customer service. Thank you. If the need ever arouses; I would definitely use this location again!

TERRI B. 
Évaluation :
5

this location was only 0,1/2 mile from where I moved. That was pretty cool! Easy to drop of after hours.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dalton S. 
Évaluation :
5

I am well pleased with this location and the gentleman who handled my transation.

VERONDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H. 
Évaluation :
5

Tried to pickup through UHaul online. It was unable to find my location which stopped the pickup process. Luckily the business was open and got me checked out. Had the same problem when dropping off but this time business was closed. I called them and left a message that I had dropped off truck at the appropriate time since I unable to actually contact anyone from UHaul. Raffees was great but UHaul needs to work on their online portal. That was a zero star experience.

PHILLIP W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
3

The gas hand didn't work and I overpaid for gas but no one offered me a refund

April S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ginny D. 
Évaluation :
4

Overcharged! I put the same amount of gas back in the u-haul, but was still charged as if I didn't put enough gas back in it. Also, I thought it would be cheaper to return the u-haul to the city I moved to vs the city I rented it from. But I had to return it to the location I initially got it from or it would of been 100 $more. I'll go with budget trucks next time and get my union discount!

DANGELO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
4

Raffles Auto Shop was nice, friendly and very helpful. I would definitely recommend their Uhaul services. It is not the biggest or nicest of facilities but more reminiscent of Uhaul service centers of my youth.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim A. 
Évaluation :
3

Not open posts hours

WILLIAM W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Do C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
1

Charged me for moving pads that never had cab and cargo area was not clean even called to about not receiving the moving pads and was assured I would not be charged and was charged

STEVEN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN D. 
Évaluation :
4

I paid the more mileage than I actually used and filled the tank up upon returning it and then was charged another 23 dollars and change to my debit card without any explanation of the charges of which I'm still not sure what they are. I'm not going to be using uhaul again unless I get an explanation for the additional charges. I only put about 14 miles on it and put 7 gallons of gas in it when I returned it . Is this standard practice for all uhaul vehicle rental or did I get screwed over and charged for a fraudulent charge

DAVID B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ben D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACLYN B. 
Évaluation :
3

Not charge me 2 times for the same rental.

SHANICE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH A. 
Évaluation :
5

The interior wasn't clean and the renter before me smoked in it. The smell wasn't pleasing. I had to clean the cab out and put air freshens in the cab. With the whole Covid-19 going on you would have thought that there would have been better guidelines on cleaning before the next renter.

Anthony B. 
Évaluation :
5

The man that rented the truck to me was a nice guy.

CHARLES P. 
Évaluation :
5

Never get rid of the owner. Viva la raza!

OSCAR T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M. 
Évaluation :
4

Light on plate was falling and not working and was not recorded on last drop off.

Matt B. 
Évaluation :
3

I think 0,69 cents for every mile is a bit to expensive, I did not expect to pay 60 $to use a truck for 2 hours, 3 at max.

brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey W. 
Évaluation :
2

I don't usually do reviews, especially not negative ones. I was pretty disappointed with my experience at this location. My pickup was scheduled for 8:30 am on Saturday May 23rd in Henderson. I did not really want to drive all the way to Henderson, but the lady I spoke with said that's the only place that had the trailer I needed. (It was a 30 minute drive) I arrived at 8:20. I waited in the parking lot until 8:30, when my appointment was scheduled. 8:35 rolled around and there was still no one to be seen. I called twice, and knocked on the door. I then noticed the hours posted said 9 am on saturdays. Why was my appointment for 8:30??? My dad went ahead and hooked up the trailer we reserved to his truck while we waited. Half of the lights on the trailer were not working. Annoying, but we only needed it during daylight. We continued to wait around until 9 for them to open. I remembered they had an online check in process, so maybe we wouldn't have to wait until 9! I made an account on their website, clicked on my reservation, and clicked on “online check in”. It said “this site is not available”. I tried 3 times. It didn't work. So I continued to wait until 9. All 3 employees pulled up at exactly 9 am. We followed them in to check in and leave. I asked them why my appointment was for 8:30 when they don't open until 9. Without any apologies, they brushed it off and said “oh yeah, we changed our hours a while ago. We just haven't updated the system”. Then as I'm filling out paperwork, my dad mentions that the lights on half of the trailer don't work, so that we don't get blamed for that later on. The guy says, “oh really? Then I guess we can't rent it to you.” At this point I'm in tears. Silly? Maybe. I was very aggravated, and refused to leave without this trailer that I was told was the only 6x12 trailer in the area at all available. Why wasn't it inspected before being rented out??? Why is their system not updated to their new hours?? Why did we not even get an apology?? These are the questions that haunt me.

Kaitlyn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
2

The pick up process was very slow and took a lot longer than we expected based on previous rental experience. They also did not have the requested dolly equipment so we had to move without. A bit disappointing.

Daniel A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dezarae N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DWAIN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kari K. 
Évaluation :
3

I was told that a dolly and furniture pads would be on uhaul for me to use and there were none on there. When I called I was met with attitude and was told there would be an additional charge. I knew there was a charge but lack of apology for them not being there in the first place is what aggravated me. We were extremely busy with moving and the process was made harder by the truck not having what it was suppose to have. My family physically carried washer, dryer, etc. By hand because there was no dolly.

Judy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra D. 
Évaluation :
3

I returned the truck on the recommended gas and milage but was still charged for them.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

Easily accessible location off of a large roadway, plenty maneuver room.

IAN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

We dropped it off after hours. It was easy to do by calling the 800#

Mark T. V. 
Évaluation :
2

Did everything online but still took 40 minutes.

Shane D. 
Évaluation :
1

The place where we rented from was terrible it was supposed to open at 9:00 it opened at 9:40 there was a guy that worked there that was sitting out in front of the building telling other customers that the guy had some things he had to do. One he finally arrived he didn't apologize, they were very disorganized and the Uhaul was filthy it had dried mud and dirt all over it. We were charged more than another customer which we know since they also gave us their service contract by accident.

Brandon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas I. 
Évaluation :
5

Although busy with other customers, we were able to drop off and be on our way in a very short time.

Suzanne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

No improvement necessary as I was helped as soon as I dropped the truck off.

Jessica T. 
Évaluation :
1

We we're scheduled to pick up U-Haul at 7am with our phones, we'd already done the everything for express check out prior to arrival. we arrived at 6:50am and it would not let us use our phone and said we were scheduled for hand delivery at 8:30am. We Had to speak to U-Haul customer service 3 times (took 45 minutes) kept getting disconnected and no one called back. No keys were left in either box once I finally got someone on the line to help. The business owner would not answer his phone for us or U-haul. We finally were able to get him on the phone at 8:20am (his business was supposed to open at 8:30) he was still at home. He got there and said he never knew about our reservation even though I showed him confirmation from a week prior. He blamed U-Haul for not sending in the reservation and did not even apologize for us having to wait 1 1/2 hours on him. the truck didn't have the appliance dolly that we paid for to go with the truck, We didn't end up getting the truck until almost 9am. We had movers scheduled to be at our home at 8:30am so we had to pay them for an hour just to sit in our driveway and wait. at least we should have received some sort of discount for our troubles but no he offered nothing. It was a horrible experience and we will never use U-haul again or recommend them again.

Zachary D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa S. 
Évaluation :
4

Location was not completely prepared for a customer without an I-phone.

Thomas Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert Joseph Ja K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
1

The truck I pap for was not there so I had to take a little truck so it tuck me 2 loads so then he hit me 65 cents a mail so it was 72$you stuck it to me

Mike N. 
Non les évaluations ont été soumises pour cet établissement.

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