Customer Reviews for Raining Discounts LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

They told me that I have a remaining balance. Could you find out for me. Merci

Évaluation :

3

We had rented a dolly to help with the move and it was not in the truck. We scheduled pick up before store open so we were not able to talk to anyone about it. The gas in the truck was almost empty but we were charged extra for the gas when returned.

Évaluation :

5

There is nothing to make it better.

Évaluation :

5

Great customer service and was greeted quickly.

Évaluation :

5

Great customer service ! I recommended

Évaluation :

5

Easy breezy check in process nice staff nice new vehicle

Évaluation :

5

Very well respected

Évaluation :

5

Fast friendly everything went smoothly

Évaluation :

5

Sami was polite and knowledgeable! Excellent service and experience!

Évaluation :

1

Receiver charged excess miles even though contract showed I was under total miles by more than 40 miles. He didn't care, if I didn't want to pay overage, he refused to accept the vehicle. Property is a furniture store, no clear indication it was a uhaul facility

Évaluation :

3

My rating has nothing to do with the location. Your website to pickup/drop off is an absolute disaster. It took nearly 45 mins trying to upload pics and still didn't work Had to call customer service both times and email the pics. And why don't you ask for all the info at time of reservation Wasted so much time with secondary ID verification at pick up Incredibly frustrating I would never have done phone pick up had I known how bad the experience would be Nothing convenient about this experience Nothing

Évaluation :

1

I had reserved the truck with dolly's and 24 furniture pads. When I picked up truck, there were only 6 pads and no dollies. I called customer service and she said she would make a note of it and give me an extra 10 hours of rental. I returned the truck 1 1/2 hours after the initial drop off time and let the rep there know there was no equipment in the truck. He said that they were probably stolen overnight. At the end of the day i was still charged for the rental fee for the equipment that was stolen and an extra day rental charge.

Évaluation :

3

This location is run out of a furniture store and does not have a resident uhaul person there until 11am.

Évaluation :

4

Ordered Blankets and dolly and neither were there. Also, truck was empty of gas. Stalled the truck 3 times just trying to get to a gas station. People expect a rental to have gas in it.

Évaluation :

3

This location is a just small furniture store with a U-Haul sign, some parking spaces, and a key drop-box. The gentleman inside was helpful when I asked if any spaces were okay to park the truck, and he also pointed out the key drop-box. Nothing else was needed I guess.

Évaluation :

5

This was my first time getting a Uhaul from a third party. My recommendation at third party locations would be to do everything online and not select the option to do it in person. It was a big hassle and took about 30 minutes longer than it should have. The guys at Raining Discounts were excellent and did their best to make sure I was able to get the truck as quickly as they could. I would recommend their location, but like I said earlier, do everything online and not in person.

Évaluation :

5

Thanks for making my rental easy and hassle free!

Évaluation :

3

I made a reservation for 24 hour access pickup, because I live close by, less than a mile, I walked over to the rental location and the reservation had been changed to an in person pickup and NO BODY BOTHERED TO LET ME KNOW!! I had to walk back home and then had to come back 2 hours later to do an in person pickup. Delaying my move by 2,5 hours. Then when trying to use the U-HAUL app to check out, it worked out until I got to the point of taking a photo of the odometer, and the fuel, the app would not accept the photo so I couldn't check in the return of the vehicle. Certainly not a smooth process at all!!!!! Will probably use a different vendor next time.

Évaluation :

5

This location was great and very helpful HOWEVER this reservation was the worst experience I've ever had. When I went to return the website tried to charged me for fuel I didn't use and a day I didn't use. If someone from the location hadn't been there to help me it would been even worse. This experience makes me never want to use Uhaul again. The only saving grace is the customer service I received at the location and the person I called last night who helped me fix what the original agent had gotten so wrong.

Évaluation :

5

I couldn't adjust the mirrors

Évaluation :

5

Great spot with a friendly owner who was very helpful.