Customer Reviews for Ralphies Minnoco
(Concessionnaire U-Haul dans le voisinage)

867 évaluations

13374 US Hwy 10   Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

(763) 441-3605

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(763) 441-3605

13374 US Hwy 10
Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing. It worked out perfect for us.

debbie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Nothing is was a 5 star rating.

JULIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSS S. 
Évaluation :
5

Please on the area of maintainace someone should look at the breaks.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Very professional people to work with

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNE R. 
Évaluation :
2

This location did the best they could!! We reserved this U-HAUL trailer in June 2021 for August 6th 2021 to be picked up in St.Paul Minnesota! The day of the pick up they had us driving 1 1/2 hours to pick up which is RIDICULOUS!! We called and had to BEG U-Haul to get us a trailer closer . So wow now we had to drive 30 mins one way to pick it up!! Whole hour out of our moving time!!! PLUS WE pre ordered a dolly . At the Elk River location was where we were picking up the trailer they didn't have a dolly for us!!! This is such poor business by U- Haul!!! We ordered everything 2 months in advance and this is how we were treated!!! I would like a discount or compensated for such inconvenience!! Poor business!! We have used you before in 2020 moving experience and we were treated amazing ! In 2021 we were treated horribly!!!

dana T. 
Évaluation :
5

Personnel amical.

NICHOLAS B. 
Évaluation :
5

Great value and service

DENNIS C. 
Évaluation :
5

It went well. Thanks

Nils S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynette M. 
Évaluation :
5

Very friendly helpful fast and great service. Checkin was quick and easy. Check in even better love this location. Ralphies in Elk River MN is the best. Third time renting. Gets easier every time. Love them.

BRENDA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Great location, correct pricing and easy process!!

TONI M. 
Évaluation :
5

Staff at Ralphies were very nice, knew what they were doing.

Margaret S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY F. 
Évaluation :
5

Erin was a pleasure to work with. Quick, professional and AWESOME! We'll be back again. Merci.

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

trailer was older put had newer tires on it all lights worked and brakes.also very friendly service will rent from them again.

PAUL N. 
Évaluation :
3

Make sure to have equipment that was reserved in stock. Also, be sure the price charged matches the reservation.

Dean H. 
Évaluation :
4

The inside of the truck cab was very dirty. There was dust and grime throughout. We had to clean it to be able to use it. There was also dog hair inside the cab.

WENDI F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W. 
Évaluation :
5

Very friendly and efficient staff.

CYNTHIA KAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EVAN D. 
Évaluation :
5

Last minute need and they were able to assist. Very friendly and helpful. The trailer was clean and well maintained. Merci.

REBECCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

N/a. Extremely friendly staff, well run.

JEROME H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTINE MARIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
5

The truck needs some minor work, but overall was very good for the price. Driver seat belt attachment height couldn't be changed. Seemed stuck. Rear cargo door is rubbing and hard to open / close. Driver mirror was very hard to adjust. All minor for me, but good to try to fix if you can. Service staff at Ralphie's is excellent! Very nice and helpful. I'll be back next time I need a large truck.

DAVID H. 
Évaluation :
5

I will go back there again if I ever need to rent a truck again, they were so very nice and we were in and out in no time at all when we rented and also when we brought it back! I rate them as GREAT!

Janice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
5

Nice people :)

ANDREW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
1

The lady who I turned the keys over to when I returned the truck was very rude to me and had an attitude. She kept interrogating me without a break . I felt because am a black person that's why she treated me like a criminal! And at the end of it she refused to complete my process and turn me over to a young guy who came in . I never felt hurt and humiliated like the way I felt at this location.

ANGIE W. 
Évaluation :
1

I WILL NEVER GO THERE AGAIN. WE WERE CHARGED FOR DROPPING OFF THE TRUCK AFTER HOURS AND FOR GAS. WE PUT 80 $IN GAS BEFORE DROPPING IT OFF AND WE DROPPED IT OFF THE SAME NIGHT.

ABIGAIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA J. 
Évaluation :
5

Ralphies always have pleasant people to help you. The price was right, service even better! For U-Haul, the trailer is short. I knew it before I even rented it. I just want to say, they have been the same since the 70's...time to change the style? Maybe?

Richard C. 
Évaluation :
3

I reserved a truck almost a month in advance of my move however the day before the move, I was notified via email that my pick up location was 30 minutes away from my original pick up location. If there was not a truck at the preferred pick up location then dont list this location as an option for picking up a truck so customers can plan there move and moving help better.

Julie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

I can't think of anything. The staff at Ralphies Minnoco were great.

Richard S. 
Évaluation :
5

Very helpful staff Quick and easy to set up Highly recommend

ALEKSANDR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

My pick up went fast. Was very quick and the truck was nice and clean

JUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

All trailer lights worked, except tail lights

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

The only issue was the online registration and confirmation system through U-haul itself. Ralphie's was excellent and was able to resolve issues at both pick up and return.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
4

The problem wasn't with the retailer. The equipment was wore out. U-Haul should do a better job on maintenance.

TIMOTHY M. 
Évaluation :
4

Time for contract is way high and also cost per mileage is to high

GEOFFREY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
2

Poor customer service.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK R. 
Évaluation :
3

I was overcharged for my rental because the store said the computers were down when I picked up my truck; I picked it up Thursday night, when my reservation stated that my mileage fee would be 0,79/ mile. Instead, I was charged for when the system was back online, which was Friday morning and the rate was 1.19. In addition, my initially reservation was unknowingly canceled with no email or call/ text. Luckily, I was still able to get a truck on the day of my move. I would not recommend Uhau, and I would like a partial refund for the rate I should have been charged.

Zach M. 
Évaluation :
5

n/a

KIMBERLY D. 
Évaluation :
4

1) UHaul server was down, had to do everything manually, but girl was great 2) evening person wasn't as UHaul knowledgable, but UHaul server was still down - did not know what my bill total was until the next day.

Stephen J. 
Évaluation :
4

Verify the Auto Transport Web Harness for the front tires is in safe working condition. Both sides were dangerously frayed in several places, and the worst side had only a quarter inch of strap width on the feeder portion after the bridle. I could not detect this at the time of pickup because the webbing was all coiled up in the ratchet mechanism. Caused a 4 hour delay in the loading at my house, because it was not in a safe condition.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN H. 
Évaluation :
5

Quick and easy getting in and getting out.

john K. 
Évaluation :
5

Great service, online process is a bit cumbersome, but it is that way I assume to ensure equipment is secure and kept in good condition for the next user.

Christopher W. 
Évaluation :
5

Absolutely flawless experience. New and clean van. Ran great, very clean at pick up, and I was able to fit a 2 bedroom apartment in 2 loads. The employees at the pick up location made it very quick and easy. The cost was also a great value.

Christopher C. 
Évaluation :
5

AS far as the station goes, it was well beyond expectation, however: Your manager for all the stores, in witch he claims he covers. He said he was in charge of all stores north of hwy10, He accused me of steeling the equipment I legally rented and I always kept in contact as e-mail and texted hold true. This will not end here.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Very helpful and the process was so easy.

PATRICIA P. 
Évaluation :
5

Cab could have bit a little bit cleaner but not much. Everyone was friendly and helpful.

RYAN B. 
Évaluation :
5

Everything was great

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
3

The staff were very friendly but not on the ball as far as making sure everything was in order. They had none of the three dozen blankets I reserved, so I spent the next two hours finding which locations had some. Could be trained a little better to be more service oriented, such as asking if I've driven that size truck before, giving tips, etc. Also, I don't know how they measure truck size. Their 20 foot truck is about the size of their competitor's 16 footer. I had to get an additional truck which cost me extra also. Friendly employees both on the phone and at this location but some real hassles which could have been prevented.

Constance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

It was a very stress free experience .! I would recommend this.. the vehicle was clean and ran very good, great heat.. cargo van.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky J. 
Évaluation :
5

It was ready when I got there. The paperwork went smoothly. Returning it was simple. This is the second time getting a truck from this place. Would definitely recommend them.

Gerald P. 
Évaluation :
3

I had to drive over 30 miles to the location because the one I actually rented from did not have the trailer I needed.

JOSEPH WILLIAM D. 
Non les évaluations ont été soumises pour cet établissement.

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