Customer Reviews for Ralphies Minnoco
(Concessionnaire U-Haul dans le voisinage)

830 évaluations

13374 US Hwy 10   Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

(763) 441-3605

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(763) 441-3605

13374 US Hwy 10
Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The truck needs some minor work, but overall was very good for the price. Driver seat belt attachment height couldn't be changed. Seemed stuck. Rear cargo door is rubbing and hard to open / close. Driver mirror was very hard to adjust. All minor for me, but good to try to fix if you can. Service staff at Ralphie's is excellent! Very nice and helpful. I'll be back next time I need a large truck.

DAVID H. 
Évaluation :
5

I will go back there again if I ever need to rent a truck again, they were so very nice and we were in and out in no time at all when we rented and also when we brought it back! I rate them as GREAT!

Janice S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley G. 
Évaluation :
5

Nice people :)

ANDREW T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
1

The lady who I turned the keys over to when I returned the truck was very rude to me and had an attitude. She kept interrogating me without a break . I felt because am a black person that's why she treated me like a criminal! And at the end of it she refused to complete my process and turn me over to a young guy who came in . I never felt hurt and humiliated like the way I felt at this location.

ANGIE W. 
Évaluation :
1

I WILL NEVER GO THERE AGAIN. WE WERE CHARGED FOR DROPPING OFF THE TRUCK AFTER HOURS AND FOR GAS. WE PUT 80 $IN GAS BEFORE DROPPING IT OFF AND WE DROPPED IT OFF THE SAME NIGHT.

ABIGAIL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA J. 
Évaluation :
5

Ralphies always have pleasant people to help you. The price was right, service even better! For U-Haul, the trailer is short. I knew it before I even rented it. I just want to say, they have been the same since the 70's...time to change the style? Maybe?

Richard C. 
Évaluation :
3

I reserved a truck almost a month in advance of my move however the day before the move, I was notified via email that my pick up location was 30 minutes away from my original pick up location. If there was not a truck at the preferred pick up location then dont list this location as an option for picking up a truck so customers can plan there move and moving help better.

Julie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

I can't think of anything. The staff at Ralphies Minnoco were great.

Richard S. 
Évaluation :
5

Very helpful staff Quick and easy to set up Highly recommend

ALEKSANDR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

My pick up went fast. Was very quick and the truck was nice and clean

JUSTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H. 
Évaluation :
5

All trailer lights worked, except tail lights

DONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

The only issue was the online registration and confirmation system through U-haul itself. Ralphie's was excellent and was able to resolve issues at both pick up and return.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
4

The problem wasn't with the retailer. The equipment was wore out. U-Haul should do a better job on maintenance.

TIMOTHY M. 
Évaluation :
4

Time for contract is way high and also cost per mileage is to high

GEOFFREY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence H. 
Évaluation :
2

Poor customer service.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK R. 
Évaluation :
3

I was overcharged for my rental because the store said the computers were down when I picked up my truck; I picked it up Thursday night, when my reservation stated that my mileage fee would be 0,79/ mile. Instead, I was charged for when the system was back online, which was Friday morning and the rate was 1.19. In addition, my initially reservation was unknowingly canceled with no email or call/ text. Luckily, I was still able to get a truck on the day of my move. I would not recommend Uhau, and I would like a partial refund for the rate I should have been charged.

Zach M. 
Évaluation :
5

n/a

KIMBERLY D. 
Évaluation :
4

1) UHaul server was down, had to do everything manually, but girl was great 2) evening person wasn't as UHaul knowledgable, but UHaul server was still down - did not know what my bill total was until the next day.

Stephen J. 
Évaluation :
4

Verify the Auto Transport Web Harness for the front tires is in safe working condition. Both sides were dangerously frayed in several places, and the worst side had only a quarter inch of strap width on the feeder portion after the bridle. I could not detect this at the time of pickup because the webbing was all coiled up in the ratchet mechanism. Caused a 4 hour delay in the loading at my house, because it was not in a safe condition.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN H. 
Évaluation :
5

Quick and easy getting in and getting out.

john K. 
Évaluation :
5

Great service, online process is a bit cumbersome, but it is that way I assume to ensure equipment is secure and kept in good condition for the next user.

Christopher W. 
Évaluation :
5

Absolutely flawless experience. New and clean van. Ran great, very clean at pick up, and I was able to fit a 2 bedroom apartment in 2 loads. The employees at the pick up location made it very quick and easy. The cost was also a great value.

Christopher C. 
Évaluation :
5

AS far as the station goes, it was well beyond expectation, however: Your manager for all the stores, in witch he claims he covers. He said he was in charge of all stores north of hwy10, He accused me of steeling the equipment I legally rented and I always kept in contact as e-mail and texted hold true. This will not end here.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNATHON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

Very helpful and the process was so easy.

PATRICIA P. 
Évaluation :
5

Cab could have bit a little bit cleaner but not much. Everyone was friendly and helpful.

RYAN B. 
Évaluation :
5

Everything was great

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
3

The staff were very friendly but not on the ball as far as making sure everything was in order. They had none of the three dozen blankets I reserved, so I spent the next two hours finding which locations had some. Could be trained a little better to be more service oriented, such as asking if I've driven that size truck before, giving tips, etc. Also, I don't know how they measure truck size. Their 20 foot truck is about the size of their competitor's 16 footer. I had to get an additional truck which cost me extra also. Friendly employees both on the phone and at this location but some real hassles which could have been prevented.

Constance T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

It was a very stress free experience .! I would recommend this.. the vehicle was clean and ran very good, great heat.. cargo van.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky J. 
Évaluation :
5

It was ready when I got there. The paperwork went smoothly. Returning it was simple. This is the second time getting a truck from this place. Would definitely recommend them.

Gerald P. 
Évaluation :
3

I had to drive over 30 miles to the location because the one I actually rented from did not have the trailer I needed.

JOSEPH WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW P. 
Évaluation :
3

Had to wait. Tires questionable, but made the trip. Otherwise equipment was excellent!

DANIEL JAASTAD S. 
Évaluation :
4

Inside was a bit dirty and needing to be swept out. Service was good and no problems with pickup or dropoff

Leo P. 
Évaluation :
5

Good staff they were quick and good to work with.

SHARON MARIE H. 
Évaluation :
1

The employee made me wait while she texted on her phone. Then, she took off my insurance on the truck which I reserved online, and when I asked to double check because it looked like I now had no insurance, she then realized she had deleted it and put it back on. Next, she stopped me from leaving, and said she asked for the keys back, so she could issue me another set of keys for another truck. Worst experience ever (so far) of a U-haul rental. Lastly, before I forget the truck was shaking like a leaf. Something wrong with that truck, probably why it was given to me in the first place. It's my opinion, but I won't rent here again.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly H. 
Évaluation :
5

Very friendly and knowledgeable!

Rachel H. 
Évaluation :
3

I rented a hand truck at 3pm on 10/29 but when i returned it at 1pm on 10/30 the cashier told the change is 14 $for 2 days but after explaining that i rented it for one day, she changed it to 7 $. this is the question: is Uhaul software cheating people? or is your chosen location cheating you and me? were they going to charge me 14 $declare 7 $to you and keep the other 7 $I would like you to send me the result of your finding

Antoine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlen F. 
Évaluation :
3

That truck needs work. We thought we were going to be stranded it ran so bad.

Dolores H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

Phenomenal people at Ralphies

BRAD V. 
Évaluation :
3

I went to pickup the trailer 20 minutes before my appointment to pick up the trailer and they tried to charge me an extra day of use. They did not charge me the extra day but only because I caught the error. I was not impressed with this business practice.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reise J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
2

The truck itself was fine. We paid for extra equipment and 24 hours. We did not receive either of those things. Had to call for a refund.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
5

You were wonderful! Staff was very pleasant, helpful and accommodating. This is the second time I've needed your services in three years. I definitely recommend this location.

Carol G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susanne W. 
Évaluation :
5

Never an issue with Ralphie's.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
3

it took too long to get the truck after I arrived to pick it up. Understaffed.

mark M. 
Évaluation :
5

Rien

REBECCA W. 
Évaluation :
1

I've already been in contact with Uhaul about my concerns. Uhal needs to have better customer care service, 2 hours on hold just to get to roadside assistance. Then sit another 1 1/2 hour waiting for roadside assistance to show up. The truck was filthy when I picked it up and was in need of major repairs.

evan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey M. 
Évaluation :
5

I can't think of any improvements. The whole process was efficient and easy.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND G. 
Non reviews have been submitted for this location.

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