Customer Reviews for Ralphies Minnoco
(Concessionnaire U-Haul dans le voisinage)

943 évaluations

13374 US Hwy 10   Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

(763) 441-3605

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(763) 441-3605

13374 US Hwy 10
Elk River, MN 55330
(On the corner of Hwy 10 and Orono Rd NW)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
4

Very helpful and courteous

Carol W. 
Évaluation :
1

I've rented from this location twice now and I was not impressed by U-Haul nor the location. The U-Haul website doesn't accurately track my location. I had problems both picking up and dropping off because of this issue. Also, the website is not user friendly nor mobile friendly (Android user). It was confusing to see what I needed to do, once I found the right place to check in the screens didn't load well and didn't retain my information when the form loaded with errors. The location itself is also a problem. The people there are exceedingly friendly and accommodating. My poor review in no way reflects on them. But I've been unable to return the keys to my rental due to a drop box with a slot that is too small for the keys. My options are to come back when the location is open, which is inconvenient and wastes my time since I don't live in elk river. The second option is to leave myself vulnerable to liability by leaving the keys under the seat and the truck unlocked. Anyone who has rented before and is aware of this policy could easily return and steal the truck on my contract. Either way it was a poor experience.

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Ended up checking in at counter. App check in was a pain with having to have two people called to verify identity. Seems pointless.

Scot S. 
Évaluation :
4

Set up appointment for truck communication was limited

ERIN C. 
Évaluation :
5

Great customer service and friendly.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Staff was very helpful and friendlyn

MICHAEL M. 
Évaluation :
4

There were no concerns about my experience at the drop off location.

JADEN B. 
Évaluation :
4

Fishers are awesome!!!

Jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody B. 
Évaluation :
5

Super easy. Truck not swept & had broken glass.

kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR R. 
Évaluation :
5

Very smooth process.

Daniel B. 
Évaluation :
5

We ordered a 26', received a 20 ' and paid for a 26'. We were promised a credit.

Gordon K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio P. 
Évaluation :
5

Super friendly and knowledgeable

JERRY D. 
Évaluation :
4

The truck didn't come with a key for The paddle lock on the back. On the gas gauge it shows the full up is on the left side of truck. It was on the right. Looked like tank was replaced. Had to back up at gas station an restate the truck.

MARSHALL L. 
Évaluation :
1

This weekend past I had rented an auto transport. I went to pick it up at the location I reserved it at in Elk River, MN. Being a past Uhaul employee I was under the assumption that I would be able to purchase a hitch pin for my drop hitch at the location, because I had misplaced mine. They had next to nothing in stock for trailering accessories. I then had to drive into town to a parts store and purchase a $10 pin in order to mount my hitch bar to my truck. Upon returning I went to hook the trailer up and found my ball to be 2 5/16" instead of the 2" I needed. I also brought a 2" ball with to be mounted on my drop hitch in case I needed it. The location was again unable to be of any service due to the location being a gas station with no service shop what so ever. I then was forced to purchase the only $35 drop hitch with a 2" ball that they luckily had in stock. I hooked the trailer up after using my newly purchased pin from the parts store because the pin that was supposed to be included with the bar was missing. Then I was unable to hook up the wiring to my truck because the wire connector was way to short that was on the trailer. The Uhaul store did not have an extension available or the means to help me in anyway due to being just a gas station with no service available. I was by this time an hour and a half behind schedule and extremely frustrated and a might upset. I drove away from the location having no lights for 30 miles and picked up the vehicle I was hauling. Luckily the loading went well and I continued home. I stopped at another large uhaul location in St Cloud as the sun was fading and they had an extension to purchase for $5. I then drove the rest of my trip back to Grand Forks, ND. I have rented trailers and trucks from uhaul many times and have never been so disappointed in the lack of help or service available. I was left with next to no options even though I had everything I needed, outside of a pin, to accomplish my task. I feel a uhaul dealer should be required to be able to assist their customers and provide the accessories needed to the customer if problems arise.

JASON L. 
Évaluation :
5

Fast, easy and pain free transaction. the staff was friendly even though the store was very busy.

STEVEN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan J. 
Évaluation :
4

Terrible customer service on the phone when I had difficulty checking in online (transferred to 3 different people). Was on the phone trying to figure out online check in for over 50 minutes and it didn't ever work. I demanded in-person service. In-person service was very easy.

TANYA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
4

Neighborhood dealer. Convenient location for the area. Personnel amical.

STEPHEN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N. 
Évaluation :
3

Our truck didn't have a full tank of gas (we only drive 50 miles and had to put 16 gallons in the tank!!) blankets were not in bag and the dolley was unhooked. No one at counter when we dropped off to make sure we don't get charged.

Krysta M. 
Évaluation :
5

Nothing. Went swiftly and when I had to cancel last week when I was sick you worked with me well.

LISA O. 
Évaluation :
4

speed of the phone application validation.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORRIS J. 
Évaluation :
3

The gentleman employee at Ralphie's Minnoco was very nice and professional throughout the pick-up/drop-off experience of the U-haul vehicle. I asked the lady co-worker if she could remove the snow from the windshield of the van and she handed me a broom from the corner of the store. When I walked out to the vehicle with broom in-hand, the gentleman empl who had been outside helping other customers, came right over and offered to remove the snow. He was so polite. When I dropped off the vehicle after my short trip of less than 1 hour, the van odometer reading was in error - 59 miles. The gentleman empl recognized this error and kindly agreed to accept my online pre-estimate of 25 miles for the rental. He advised me to confirm the odometer reading on the vehicle AND on the contract BEFORE driving the vehicle away to avoid a similar mileage discrepancy for future U-haul rentals. I agreed. This gentleman empl was the most personable and professional sales empl. I will continue to be a U-haul customer at Ralphie's because of him.

CAROL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tammy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER O. 
Évaluation :
3

I ended up paying twice and would like one of those payments returned.

Rachel T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES EDWARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WADE E. 
Évaluation :
5

Always a great working with this location renting vehicles.

RICHARD O. 
Évaluation :
1

First truck we left with had zero oil pressure and oil light blinking. Second truck we got in had check engine light on. No one seemed to care about either issue or even try to fix it. Suggested adding oil to the first truck and they did nothing. Was uneasy taking the second truck but that was our best option as we didn't want to risk blowing an engine due to a possible oil leak. Horrible service of trucks, never using this location or Uhaul again.

Candi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Needs more trailers

ERIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
4

The price is to high for a rental that wasn't even over night so with that in mind you might want to work on that cos the amount I paid was the same as getting a van rental for a week in Massachusetts and we only had the uhaul for a few hrs

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Culley M. 
Évaluation :
5

Nothing, good the way it currently is. Return customer at this location.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
5

Equipment was very clean and new and the service was excellent!

DAVID JEROME H. 
Évaluation :
3

They triple billed me on my account

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
5

Customer service was phenomenal

Jamie H. 
Évaluation :
3

I paid $20 for a dozen pads and only got 3 pads in the bag, I should get refunded for the pads. please follow up on this

EDWARD M. 
Évaluation :
5

N/A. Friendly staff and easy to rent!!

Robin H. 
Évaluation :
4

Have the uhaul clean

Tyler S. 
Évaluation :
3

The trailer was clean, tires in good condition, trailered well. The tail lights and side lights did not work. The break lights and blinkers worked. I didn't realize The tail lights didn't work until driving with the load after sundown. I returned the trailer the next day in daylight.

CRAIG F. 
Évaluation :
5

Easy towing trailer.

LEE L. 
Évaluation :
3

Excellent service à la clientèle. Love being able to rent a trailer for a reasonable fee.

DEBORAH M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff B. 
Évaluation :
5

Nothing. It worked out perfect for us.

debbie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Nothing is was a 5 star rating.

JULIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSS S. 
Évaluation :
5

Please on the area of maintainace someone should look at the breaks.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Very professional people to work with

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNE R. 
Évaluation :
2

This location did the best they could!! We reserved this U-HAUL trailer in June 2021 for August 6th 2021 to be picked up in St.Paul Minnesota! The day of the pick up they had us driving 1 1/2 hours to pick up which is RIDICULOUS!! We called and had to BEG U-Haul to get us a trailer closer . So wow now we had to drive 30 mins one way to pick it up!! Whole hour out of our moving time!!! PLUS WE pre ordered a dolly . At the Elk River location was where we were picking up the trailer they didn't have a dolly for us!!! This is such poor business by U- Haul!!! We ordered everything 2 months in advance and this is how we were treated!!! I would like a discount or compensated for such inconvenience!! Poor business!! We have used you before in 2020 moving experience and we were treated amazing ! In 2021 we were treated horribly!!!

dana T. 
Évaluation :
5

Personnel amical.

NICHOLAS B. 
Évaluation :
5

Great value and service

DENNIS C. 
Évaluation :
5

It went well. Thanks

Nils S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynette M. 
Évaluation :
5

Very friendly helpful fast and great service. Checkin was quick and easy. Check in even better love this location. Ralphies in Elk River MN is the best. Third time renting. Gets easier every time. Love them.

BRENDA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Great location, correct pricing and easy process!!

TONI M. 
Évaluation :
5

Staff at Ralphies were very nice, knew what they were doing.

Margaret S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROY F. 
Évaluation :
5

Erin was a pleasure to work with. Quick, professional and AWESOME! We'll be back again. Merci.

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
4

trailer was older put had newer tires on it all lights worked and brakes.also very friendly service will rent from them again.

PAUL N. 
Évaluation :
3

Make sure to have equipment that was reserved in stock. Also, be sure the price charged matches the reservation.

Dean H. 
Non les évaluations ont été soumises pour cet établissement.

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