The app and online didn’t work as well as it has in the past.
mark k
Customer Reviews for Ralphies Minnoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The agent that rented the truck advised I just needed to return the truck by 8pm before close and there would be no issue. I returned the truck before 7:30 and was charged 30 instead of 15 for Safe Trip as per my rental contract. Very disappointing.
JACOB VGood rental. Only improvement could be a few more up-front instructions; like which truck more specifically or where the truck numbers are; instructions about the blankets and fueling. Otherwise, really good rental.
Peter HPhillip at the drop off point was friendly and very helpful. He gets an A+.
Anthony BVery helpful. Thank you.
KAREN CMade moving quick and easy Thanks
VAYE SStaff was helpful too
Scott MHave moving blankets available. Truck could have been swept out better
Robert hGreat costumer service.
STEVEN BEasy to get in and pick up was a breeze.
John HI was contacted at the last minute by customer service there would be a change in our itinerary. I ordered a 26 foot truck with 2 utility dollies and 2 furniture dollies . We were there picking up already and had movers ready to come. They said we could pick up a 26 foot truck up in st micheal or rent a 15 foot truck from ralphies. We opted for the 15 foot truck got charged for the 26 foot truck. They had only one dolly and no furniture dollies. The customer in front of us got the last one. If we request dollies at a pick up site they should be reserved for the customer as well . MOVING IS ALREADY STRESSFULL to add the extra stops and not getting the proper equipment available was not helpful.
Christine BWe picked up the truck and thankfully, before we drove off the lot, my husband decided to check the back and found it was frozen and we could not open the door. The staff tried to break the ice but no such luck. Same thing with a 2nd truck but truck #3 was the ticket. I am grateful we checked to see if we could open the doors before going on our way! The staff could not have been nicer!!
Debra MEasy to return and the person in the store was very helpful
Ken SRien
Daniel SMy u haul was set for world class auto body drop off which was wrong. then I called the u haul number and the lady on the phone was really nice and helped me out and switched it to ralphies then the lady at ralphies was complaining about how she doesn't have room for another trailer when the lot was huge and they only had 1 other trailer. By far the worst experience with u haul.
matthew sThe associates were amazing! It was probably the best experience ever! The trucks could be kept cleaner but we weren't charged.
Jamie GIt's not the location's fault but i got charged an extra day and shouldnt have been because i did not depart at 12:30 on the day we picked it up, see my comments over there, i had to drive all over WI to get the trailer/ dolly. I think i should not be charged for returing at 2 pm which is what my dropoff was changed to versus 1 PM. which we didn't even get out of CLayton WI until 1:30. Half hour and i get charged extra day, well what about all the gas money i spent driving around because your inventory was wrong?
susan mwas great
Greg CThe only issue was the disclosure of damage photos. The pictures provided from uhaul showed no damage n a rock with a different bumper. The truck I rented had a small amount of damage on every body panel.
Ethan FRental was dirty and obviously not cleaned before rental, water bottles in the doors, trash stuffed in the walls in back, and leaves and dirt on the floor.
Casey KI did not receive a breakdown of the receipt.
Polly MWe rented a 6'x12' trailer online. When we got there to pick it up it was gone. Some other customer had wrongly take it instead of the one they should have. The only other option was a 27' truck. I think we should have gotten some kind of a discount for the mix up but we didn't.
Judy KStop charging sooo much
pete lThe equipment was dirty, the ride was bumpy, the equipment poorly maintained. Staff were very good
GEOFFREY AI had a guaranteed reservation which was not honored, I had to drive 92 miles (43 miles RT twice) to pick up and return my rental. Original rental was less than 2 miles away from my location. Trailer was dirty and had numerous dents and running and tail light were dim and barely visible. I was told I would receive a $50 credit but magically no one knows anything about your uhaul reservation guarantee.
Chris BI paid $190 for 100 miles and a quarter tank of gas. You can help your customers by lowering the prices. I would of been better off hiring movers with a van!
AREONA CThe young man was not able to get on on line at U-Haul to return my trailer, so I had to trust that he would do it after I left.
Susan BI like that the cashier told me I could just park it anywhere so I didn't have to spend forever trying to back it up into the spots!
conrad kAbove vip costumer service!!!!!
Raul LJayce? Was awesome!!! Very helpful as was the gal who assisted us upon return. Will def be back!!
Suzanne Tnothing your staff and equipment were great
Diane KDrop off went very smooth and the gentlemen that helped were very kind. I would not recommend uhaul to a friend as the customer service on uhauls end is lacking. The people at the pick up and drop off were fantastic but I cannot say the same for any of the uhaul representative I spoke with over the phone
chase eAssigned equipment that was not on the lot. Staff not attentive when equipment is signed out. Previous experiences with dirty equipment from this location.
Matthew ZWhen I picked up the girl told me they closed at 9pm. I wrote it down on the paperwork she gave me. The. When I came and dropped it off they told me that "uhaul" closed at 7pm but the gas station was open until 9pm. I wont be using them again. I would have brought it back by 7pm if I would have known that. And for all this I got charged $20!
Stephanie JGood experience. Great staff!
Dorthy bExcellent service.
Paul DDid everything through the app which was a breeze
James SNothing. The whole experience was flawless.
Mark LYou guys are the best
kelley mEverything was great. Fantastic customer service!
SARAH JYour team did good.I have rented from here many times with no issues.
Adam SRalphies staff was very helpful
Carter LThe trailers are very heavy to lift and should have a jack on the front. One person cannot lift it on to the hitch. I feel the potential for back injury is great!
Thomas OExcellent
Scott MCouple lights on the trailer were burned out. Also, i was charged for 2 days but only had it for 1.
Michael LThe van was dirty and had an odor inside. It was past due for an oil change. Besides these 2 issues it worked fine.
Todd CThis location does not have a good protocol for after hours drop off. They have a voice mail box not set up, and the customer service rep expected me to call them at 5:30 am the next morning to check in my return. Not real pleased with this location, they used to be decent, but will be using other locations in future
Michael YThe Gals working at this location were top notch. Knowledgeable, polite, and efficient are all assets to a business and these people were that and more! Made a stressful day just a little more pleasant.
Donald MIt was so nice to have one on one face service. Very friendly and accommodating.
LouCinda DWorkers at this location were very friendly, very good experience.
John Splease send me a copy of the receit
tracylooo sEverything was great. Thank you 😊
ROBERT O