Susie was amazing! She made everything so easy and less stressful.Ashley P.
Customer Reviews for RAM Winston Salem LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Winston-Salem, NC 27105
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DOUGLAS C.
Le client n'a pas laissé de commentaire.KALICIA G.
Le client n'a pas laissé de commentaire.Christopher C.
Truck was returned the same day before the end of 4 hours, but I was charged for a 2 day rental. When I called the location they advised they couldn't help me or verify when the truck was turned in. I've currently been on hold with uhaul for 14 mins trying to get some assistance .Tanarra H.
Le client n'a pas laissé de commentaire.Earl S.
Le client n'a pas laissé de commentaire.James P.
The attendant was very nice and polite, but admitted to being untrained and not able to help. She took the keys, wrote down the mileage, and told me someone would check the truck in the following day and call me. When I got the call, I was notified that I was charged for an extra day, even though I returned the truck one day earlier than the contract required. The person on the phone made it clear that she represented a third party and that any issues regarding the contract was between Uhaul and me. Since I returned the truck to a location displaying a Uhaul sign, I thought I was dealing with a Uhaul-affiliated establishment. I will check out Budget, Penske and whoever else is out there first the next time I need to rent a truck.JOHN S.
Need to have better trained associates and need to be able to handle refunds.Eric D.
Ensure that locations that are not accepting units are correctly notedJonathan W.
They overcharged me for gas. Then I called I haul and they stated a refund would come within business days but never did. Overcharged $40 & will use Penske going forward.RODNEY M.
Great and friendly people. I was a little sad that there was no appliance dolly. Overall my experience was great.Robert B.
Le client n'a pas laissé de commentaire.Nayekamion H.
Le client n'a pas laissé de commentaire.PAMELA I.
Le client n'a pas laissé de commentaire.Brittany C.
Le client n'a pas laissé de commentaire.Melissa A.
Le client n'a pas laissé de commentaire.abrianna H.
Le client n'a pas laissé de commentaire.Debra B.
The person on duty did the best she could but was untrained and working alone. She worked very hard to get us in the truck but it took over an hour because of her lack of training and working alone that day. I blame the management for this not the attendant.Darlynn M.
I am a former Uhaul dealer. One month in my dealership history I was in the top 100 dealers system wide. My opinion is informed. The rental agent in Winston Salem was excellent. The truck was clean, the cab swept out, seats and dash wiped down, all the glass and mirrors clean. The young woman agent was cheerful and acomadateing. Did the walk around, made sure I was comfortable and sent me off with a cheerful "Be safe"! First class all around.clifford S.
Nobody was present during the posted operating hours. The sign said you could leave the keys in a drop box but no drop box was present. Not very professionalScott C.
Le client n'a pas laissé de commentaire.Curtis J.
Provide the proper access and training to the associates that would enable them to correct billing errors should they come up. The agent advised me that the only thing she could do was check the vehicle in and the billing system would do the rest. The system charged me for 3 extra days and another safe move coverage but I had already paid everything up front. When I turned the vehicle in, I was well within the mileage and the days and the truck was over the gas amount, clean and no damage. I was advised to contact the national call center and although they reversed the charges, I felt that this is something that should be handled on a local level.Eric E.