Will never go back.
Cassie O
Customer Reviews for Sonal LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Try to charge for a late drop off when I returned a day early. No help to unhook. Read the reviews This location should be closed by U Haul.
wayne cU-Haul called the day I dropped truck and said they had to move the truck to another location because there were "1 to many" trucks at that location. Weird.
Todd SS.O.
James HBefore picking up, my equipment was informed that the person renting the equipment to me should hook up the trailer, but they did not hook up the trailer
Lee OLots of room, easy return
Sandra SEasy drop off. excellent location with easy access from highway & it is clean & welcoming. They are very helpful.
james mSo easy to get in and out. I missed the exit looking for Ramada Inn on the southbound sign but GPS took me there. Should have had GPS on first
Sandra SVery easy access, lots of room
Sandra SNo issues getting into the parking lot. Very helpful, he greeted me and thanked me great service! ⭐️⭐️⭐️⭐️⭐️ at this location as well
Susan HI didn't see any signs out front as to where to drop the key. I ended up going to the front desk of the hotel, which was the right choice. The woman behind the counter was very friendly. My only complaint is that I didn't see any signs telling me where to drop the key.
DAVID SEverything was easy and quick. Thank you guys!! 😎👍🏻
Johnny BBad service,management bad.
RODNEY JIndian Motel Scum. Uhaul should evaluate who they do business with. Piss me off. You did an excellent job
David FExcellent location with easy in-out from major intersection. Clean location with lots of parking spots & associate was very helpful. He was trying to help to find the right rental for my next move.
Ken FAssociate was very helpful & knowledgeable. Very convenience location with easy excess from both main intersections I-77 & I-81. Clean location & easy parking. I highly recommend this location for your rental.
Rickey CThe drop off was a location behind a hotel. No signage and it was a parking lot. No attendant or office. Really didn't know where to go to leave the trailer so I left it by the other trailers on the property. and hoped for the best. I will be renting a large truck for the move to Texas from Virginia. I know the drop-off there will be easy and accessible.
Jason SThe personnel behind the counter at this hotel are not trained in Uhaul. We were specifically told only the owner deals with Uhaul and to park it behind the building and it would get checked in when he was around next. I was then called twice the following day about it being late when it had been sitting at the location for 24 hrs. It still took 6 more hours before it was checked in and I received receipt.
Autumn BI left the truck and key before 8 am. Then later I was charged for an extra mile. I was not sure of, or understood the change.
Masayuki FMiserable experience person to rent a truck wasn't there for 35 minutes and then system will not let anyone release a truck for another 30+ minutes. Absolutely terrible
Mark wWonderful service & great location
Eric TExcellent location & attendant is very helpful.
Erick LVery convenience location & friendly staff.
ian sWhen there are more than one customer the process is very slow. He needs more help to cover the desk and inspections.
ALFRED WExcellent customer service & nice location. We definitely use this location for future rental need.
Johnny BThe truck is dangerous. Brakes pull to right. Left front tire bald on outside. It leaks water in cargo area. Spent $7 000 with uhaul bringing our stuff to Virginia into storage. Rented this an boxes got wet. Dangerous on wet road. Returned 9am the day before due back and since I returned 1 hour after original pickup time of 8am was charged for the extra day. Don't tell me I could have returned it for another one. MY TIMING WAS CRITICAL TO ACCOMPLISH WHAT TURNED OUT TO BE HALF OF WHAT I WANTED TO USE THE TRUCK FO. Really insulted I was rented such a piece of junk. Tom
Thomas LThe app to drop off the truck was not user friendly.
Carolyn CThe drop off location was a motel, and the proprietor did not properly check in the U-Haul equipment that I returned, nor did he properly check in the equipment that I brought to Wytheville, Va as part of U-Haul's "Equipment Relocation Program". As a result, I literally had to go find the truck and tow dolly myself (2 days later) to insure they were properly checked in. Further, I still haven't been reimbursed for participating in U-Haul's "Equipment Relocation Program"; therefore, I have contacted the Better Business Bureau in my area to file a complaint. Hopefully, I'll never have to use U-Haul again.
James CThe place was hotel and was ceiling was falling down
randy lThe only issue that we had was the picture of the key box was not accurate. So we had trouble locating the key for our rental.
Jordan BWe have use Uhaul for several times. However this was the worst we have ever experienced. This location needs to be closed.
Tim GNot helpful at all. First rental trailer was too small and refused to cancel first reservation to upgrade
Stephen SParking area needs additional gravel for inclement weather pick-ups. Otherwise excellent location and service and staff. Manager on duty was very attentive and helpful.
Robert WThey scanned me out of my deposit I never got any paperwork to verify the mileage I never signed anything I want my money
lonita bSigns to let customers know to go to the front desk at Ramanda for the uhauls.
Carol Ethey are knowledgeable & very helpful people. Place is neat & clean with very nice location. we recommend this place for your rental needs.
tim hConvenient location with wonderful customer service. Very helpful people. Clean location. We recommend this location for U-Haul rental needs. Great experience.
Mark BVery helpful people. Clean & very convenient location. We highly recommend this location.
Kaitlyn MIt is very good location with easy lots of parking spaces. premise is neat & clean & associate is very helpful. we highly recommend this location for to rent or drop off your U-Haul equipment.
WAYNE WExcellent customer service. Guy at the desk is very helpful. He was giving all possible best options for my rental. location is very good. Easy excess from both intersection I-81 & I-77. Location was also neat & clean & specious. I highly recommend this Ramada location for your rental.
Aaron CVery helpful. Location is very good, clean & easy in out from the interstate.
Jennifer HEverything was great, now the back of the truck was super dirty but other than that it was great.
imari dCheck out the owners before giving them a franchise. Have someone who can speak English
Johnny CThe clerk is unfriendly and unorganized. The time it takes to checkout is way to long.
Jonathan VJeff was the only person within the organization that was professional and helpful and understood the issue I believe that I went through however I still paid the price That Allen Gulf charged me and it was much higher than my reservation rate and I'm still very angry about that I was on a strict budget because I'm injured and out of work and that was a headache to try to rectify over the phone and if you're just let one thing after another. I returned the vehicle one day late because of The drop off location didn't have any signs and we weren't sure whether to drop it off at that place or at the storage Unit close by lending Confusion. 20 years ago when I moved to the Virginia's u-haul was easy breezy and again I feel as if I was taking advantage of by the cancelation of the reservation and making a new reservation that was much higher in money
Scott WAnswer phone to confirm someone will be there to accept return. Provide clear information and confirmation of return. When I returned my truck there was no one from uhaul present. The person who assisted me was helpful but unable to provide any information/answer my questions.
Gregory GSam was amazing - extremely helpful and kind!
CASSANDRA KThe gas tank was at 1/2 tank, just as I received it but I was still charged a $15 gas fee....money hungry fiends. I should have MADE the guy leave the hotel and walk with me to "inspect" the vehicle together instead of trusting that he/the company wouldn't cheat me. Shameful.
Harold MTook almost an hour to check out. Told me to hook up large trailer myself. Couldn't do it because way too heavy. Finally came with jack to assist in connecting to my vehicle. When returned no one there to check me back in. No help in disconnecting trailer. Still haven't gotten final bill and receipt for payment three days later. Other UHAUL dealers in area were excellent in previous transactions. Will never use this one again and will see to it that anyone I know doesn't either.
Phil TWhat you can improve for me, your current and up until now, a REPEAT customer, is to refund to me the sum of $55! Overcharge on the rental truck and the ridiculous "cleaning fee"! I refuse to pay for SOMEONE ELSE to have a clean truck when the one I had to accept was disgusting! I documented it when I picked it up! It is wrong to make me pay for that! Seriously wrong! I believe I'll be looking elsewhere for a truck. I am moving my MIL's household in a few weeks. 路♀️
Marcia TThis is the 4th return to this location (I parked on level ground just as before with 5/8 of a tank and 250+ miles estimated range after I refueled before turn in). The person that I turned in to today drove the truck away and 5 minutes later showed me a picture of the gas gauge that showed less than 5/8, less than 240 miles estimated range, and said I owed $14 for additional fuel). I have NO idea whether he took a picture of the truck that I returned or parked on a grade that changed the fuel reading but I will dispute the charge). Also, I am ALWAYS overcharged for miles; my allowance for 155 miles is what I am charged for but I only use 131 miles or LESS. I will dispute the $14 charge.
William FChoose another service location. The desk person was not avail to service us when arrived. we waited about 45 min for him to show up; when he showed up he was rude and acted like he was doing us a favor to service us. When truck returned, again he was not avail and had to wait 45 min for him to show up. Again he was rude and charged a $25 "cleaning fee" bec the blankets were not folded! U-Haul refunded our money.
Gail RUpdate your Software with all available drop off locations Train 1 877 864 826 to be patient and respectfull. The customer seems to have a Problem. Help him
antonius lMake sure the load area has at least has been swept out. When renting a hand truck/ dolly , make sure it is in the truck.
Ronnie RGive them a clean truck. I was charged a cleaning fee, yet I reported dirt and animal hair, took pictures for the check in questions.
LOUISE B