Didn't know what they were doing. Was there 45 min. I returned truck with 3/4 tank of fuel just as I picked it up, they charged me extra to fill it up full. They were completely lost Terrible service.Clifford H.
Rana's Travel Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have more than one person trained in the process. Had to wait a half an hour to drop off the vehicle.David S.
They had attitude said they part of uhaul for the use of the name Went in my account twice messed up my other transactionsYVONNE M.
Le client n'a pas laissé de commentaire.Kevin K.
The people at this location deserve a round of applause. Ils ont été très serviables et amicaux.Eric J.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.lenora N.
At first, they did not want to take the truck because the dolly was not on truck. A lot of time was loss waiting to see if I could leave the truck at the drop off location. At the end, I was able to leave the truck at the drop off location.CHARMONY P.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.breanna M.
Le client n'a pas laissé de commentaire.ANDRA G.
After having a reservation in a Madison branch be moved two days before pick up to lack of the correct size available then going to the other Madison Branch where my reservation was changed to I got there to find out that I could not take that truck because it had no tread on the tires. Had the vehicle been checked earlier I would have known and instead would not have had to scramble and get stressed. Thankfully I was able to receive the phone number of the area manager and they were able to get me over to the Eatonton location after much chaos. I would recommend that your employees check the vehicle for safety before the guests arrive for pick up not just at the same time with guests.William K.
Le client n'a pas laissé de commentaire.Hanna A.
Le client n'a pas laissé de commentaire.Maria M.
Le client n'a pas laissé de commentaire.Adrick I.
Le client n'a pas laissé de commentaire.james A.
Le client n'a pas laissé de commentaire.Scott P.
Le client n'a pas laissé de commentaire.john A.
very convenient location. easy drop offEnchantment P.
Le client n'a pas laissé de commentaire.Rick G.
Le client n'a pas laissé de commentaire.John F.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Randall H.
The inside of the truck was filthy. We had to sweep it out before we could ever use it.Ashley B.
Le client n'a pas laissé de commentaire.douglas S.
Le client n'a pas laissé de commentaire.ROBERT M.
I had 2 trucks reserved in Greensboro, GA. On the day of move they didn't have either truck. So I spent a lot of time and money on getting different trucks. Totally unacceptable. And all I got was â€œsorryâ€. So I paid more in unnecessary mileage on both trucks and paid labor 120 $/hr to sit around and wait until I showed up with a truck. Your scheduling is terrible! A reservation means reserved!ERIC H.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.james A.
The check in sales representative was great!Marci D.
Le client n'a pas laissé de commentaire.Keith C.
this location was not knowledgeable of the equipment at all. very friendly though. it shouldn't be up to the customer to unhitch the trailer.Anne O.
Le client n'a pas laissé de commentaire.robert F.
Le client n'a pas laissé de commentaire.robin P.
Le client n'a pas laissé de commentaire.Donnie G.
I outlined it in my above statement. Fix what went wrong with myJerald D.
Fast friendly servicePaul A.
Excellent service picking up and dropping off. Everything was 100 % contactless, 100 % paper free, and incredibly fast because I did the online check-in option.Kyla M.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Robert J.
After I dropped off the equipment, I found that there neither cab nor Uber service in this area. Since I lived about 6-7 miles away, the store manager was kind enough to give me a ride to my house. That's customer service!Philip R.
Le client n'a pas laissé de commentaire.Donna S.
Drop off was just doing what they were instructed but this was a poor transaction. Check the mileage. Makes no sense.CARLOS V.
The attendant did not come out with me prior to the rental process to look/ inspect for and previous damage. He also did not print out a rental receipt/ agreement for me to have while traveling in case of any emergency or interaction with police. I asked for a copy and did not get one. I had to print my own from my house. The windshield washer tank was empty and when i needed it as it was raining and window full of bugs( prior) to renting there was none. He handed me the keys and said if i had any issues call 1800uhaul. That was how i was treated after a major disappointment will another uhaul facility (laxmi ganesh corp) in milledgeville ga. What an asshole. No truck and no phone call prior to departure date to verify if the truck was there. I drove over there myself as noone would answer either of the phone numbers. It was a 30 mile drive each way only to find out the this guy simply doesnt care about shit. He did not take the time to explain anything to me and told me to move out of his way as he had another customer to cash out at the register. Hell i thought that i was a customer(uhaul). He was rude to me and does nt represent uhaul in any way that shows concern. I would consider removing him as a uhaul representative. I could go on but this was a horrible ordeal for me from the start.todd C.
Le client n'a pas laissé de commentaire.RICHARD G.
The lady was nice but the computer system was horrible. It took about 45 minutes to get the key to the truck. Very frustrating as I had movers waiting for me.Rick F.
Le client n'a pas laissé de commentaire.Pam G.
Le client n'a pas laissé de commentaire.Kelly S.
Le client n'a pas laissé de commentaire.Spencer R.
Le client n'a pas laissé de commentaire.Joy F.
Le client n'a pas laissé de commentaire.Larry L.
The owner is running a store that took precedence over the rental. I had paid in advance and it still took 30 minutes. No one helped me attach trailer and it came loos from my hitch a few miles later. No damage done to car or trailer, but irritating.H. P.
Rented truck for one day, got charged for two days Only had it for 9 hours Took off one day charge, but not the extra day insurance Hopefully get this straight Happens all the time Check paper work close !!!!!!!!Andrew E.
The 2 front floor corner tie-downs were missing. The Rails on the sides of these trailers are too small for rope larger than 1/4" in diameter, and appear to be thin wood. Doubt they are very strong.LEE P.
Excellent customer service!Willie E.
The place was not that busy. The Men behind the counter seemed very confused and had difficulty finding my reservation when I walked in however I was able to receive my equipment and leave in a fairly timely manner. The location has plenty of room to hook up and make adjustments if you need to do it there. It's open later than most locations and has fuel available.Anthony W.
There needs to be a drop box that is marked and visible. I had to give the key to the clerk inside the travel plaza.James C.
We you do everything online and pay everything it should not take 45 minutes to an hour to get the piece of equipment.Tallie R.
Please have equipment that is available and working. The 800 number reserved a tow dolly that was not working and no one offered to resolve the issue of me having to borrow a truck on 3 occasions to rent/use the tow dolly.kendall D.
The place is described as Rana's Service Center, but there is not a sign exhibited that indicates it is the place. There is not any U-haul sign displayed anywhere to help me know I was in the right place. My GPS led me to actually go into the shop and inquire. The only U-Haul visible was a couple of trucks and a few trailers located more than 150 yards from the back entry. Didn't know i was in the right place until someone at the counter said, "yes, they could handle it."Craig W.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.Kevin K.
The last five U-haul rentals I have made have been marred with difficulties. This is not a comment on Rana's, but a comment on my experience with UHaul as a company and their equipment. A couple of months ago I drove 3 hours to pick up a 10' in South Carolina, got stuck in traffic and called the location to tell them I might arrive a few minutes past their posted closing time. They said they'd wait 15 minutes. I pulled in two minutes past the hour, and the place was locked up and deserted. I had to return home and make the trek back again a week later. 5 weeks ago I arrived in the pouring rain to rent a 26' truck locally and after a 30 minute delay and taking the photos of the truck in the rain, I got in the cab to find the roof leaking on the driver's seat. I had to change trucks. The gas guage reading sent on my contract said 3/8 tank, so that's what I filled it to when I returned it. Got charge 60 $for the location to fill it to the 5/8 mark they claimed was what the truck I actually took was supposed to have. 4 weeks ago, I picked up a truck at 6 AM for a 12 hour rental. Another long delay ensued and it was almost seven when I finally left with the vehicle. Clerk promised I wouldnt be charged an extra day if I was a few minutes after 6 PM returning. I rolled in at 6 sharp, but again was waved aside as the clerk sold lottery tickets and many other items to customers who came in after me. Finally got served and time in recorded as 6:30, was charged another day's rental. Two weeks ago, one way rental dropped off after hours. Followed checkin to the letter adn still mysteriously got charged for not doing something right. Today, returning my local rental from Rana's and was supposed to leave the truck with a half tank. I pumped 6 gallons and it was just barely touching the half-tank mark. So I pumped two more and checked, it didn't move. Pumped a couple more, same. Finally after adding seven more gallons one at a time and checking to see it still barely below the half tank hash mark, it jumped to 3/4 tank mark. Thanks for costing me extra AGAIN, UHaul.Sean G.
Le client n'a pas laissé de commentaire.Rob C.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.richard G.
779002_AFM@uhaul.com ? Thanks. I returned the trailer around 7:30 p.m. on February 29. I know on the online form I put in 5:30. I asked the manager at the store when I picked it up if I was a little late do we need to change the time and she responded that I had it for 24 hours. She told me that as long as I returned it before 9:30 on Sunday I was okay and I told her that I would have it back on Saturday evening. I was through with the trailer around 6, but didn't think it would be an issue. I feel like charging me for two days is unfair and wrong. The store manager was very nice and checked me out very quickly and seem to know what she was doing. The problem is in the billing for two 24 hour periods when I returned the trailer the same day. If billing was not out of line my recommendation would be okay.ERNEST W.
Le client n'a pas laissé de commentaire.Judy S.
Le client n'a pas laissé de commentaire.lindsey S.
Le client n'a pas laissé de commentaire.Judy S.
Le client n'a pas laissé de commentaire.Doug G.
Horrible I will never use uhaul againDavid C.
Le client n'a pas laissé de commentaire.Darrell S.
the first 2 guys really didnt know how to properly complete the request. however, a lady came to their rescue and completed the request in a short order. i wouldn't recommend this place because its highly dependent on who you get. see other comments on their site, fairly consistent.irwin B.
Le client n'a pas laissé de commentaire.ROBERT W.
Le client n'a pas laissé de commentaire.Phillip F.
Le client n'a pas laissé de commentaire.David P.
The service is awful there. It will take some doing for me to even use Uhaul again and I rent 4-5 times a year.James P.
It takes a long time to pickup equipment. The process appears to be slow and cumbersome, even if I sign up online.Phil A.
Le client n'a pas laissé de commentaire.danny T.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.debbie A.
Le client n'a pas laissé de commentaire.TIM M.
Le client n'a pas laissé de commentaire.Kellie J.
Make sure that the customer doesn't have to wait over a hour for a reserved truckANDREW R.
Le client n'a pas laissé de commentaire.Robert R.
I rented a 6 x 12 trailer from a location in after checking with staff to make sure the 5,75 foot video conferencing monitors would fit standing up in the trailer. The reservation number is #27964106. When I got to Norfolk, Virginia I found they would not fit so I had to disassemble them and place them in the trailer. One of the monitor screens was badly damaged. I would have rented an open trailer if I was told it would not fit standing up. I purchased so insurance and would like to talk with someone at Uhaul about this matter. My email address is email@example.com. Thank you for your assistance! Maurice Hill JrMaurice H.
Forget e-mail receipts, and go back to paper! Bird in the hand worth many in the e-mail!Judy S.
Your express check in is a joke.William T.
As usual, 1 person working to sell all convenience store items and rent/return U-Haul. Constantly complaining about worker who didn't show up- but I've used this location before- always 1 person. It took her about 40 minutes to rent a vehicle to a young black woman. She asked her for so much personal info. I had to wonder if everyone gets that battery of questions. The man ahead of me left without renting anything. Regular store customers waited up to 15 minutes just to pay for gas, drinks, etc. Horrible experience.Christine W.
U Haul system down, unable to handle debit or credit cards. Lack of training of staff to operate system Employees at location had to call U Haul 3 times during transaction to complete all activities. What could have take 10 minutes max to reserve took 45 minutes. Returning, what could have taken 10 minutes max, took 25. Way too long.Barbara V.
Le client n'a pas laissé de commentaire.Micke B.
Le client n'a pas laissé de commentaire.dennis T.
everything was great just was used to having a full tank when pick up - but just had to replenish the gas I used - very satisfieddavid T.
Le client n'a pas laissé de commentaire.William T.
Understaffed for a pick up location - perfect drop off spotMark G.
Although the staff was very courteous and helpful, the last two times I've rented there's been computer glitches making the front end of the process VERY slow. This was after I completed the early check-in process from home. These system glitches prevent The U-Haul employees from doing their job.Tom B.
Le client n'a pas laissé de commentaire.mark T.
Le client n'a pas laissé de commentaire.Dawn A.