Customer Reviews for Ranch Road Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Thanks for the service with the U-Haul Truck.Excellent customer service.

Évaluation :

5

So helpful

Évaluation :

5

Everything went well.

Évaluation :

5

S.O.

Évaluation :

5

After two other failed reservations at two other U-Haul locations this location was able to help me last minute and was open a hour before the posted time unlike the other location in the bowling alley, that had approved my 0830 reservation then decided not to open until later in the day

Évaluation :

5

Carrie was great throughout the process to include the hook-up. Store was very neat and orderly. Equipment was ready when I arrived. Nothing to suggest for improvement

Évaluation :

5

The manager at your San Marcos location on old RR 12 was very helpful. The hooks for safety cables would not fit in my hitch and she found some shackles for me to solve that problem.

Évaluation :

5

Great people!!!

Évaluation :

5

Exelente trabajo

Évaluation :

5

Very helpful staff

Évaluation :

5

Easy, after hours drop off

Évaluation :

3

This location does not always have someone there even during the hours they list as being open, so it is inconvenient to drop off or pick up a U-Haul. Staff is courteous & helpful when they are there.

Évaluation :

5

The truck was ready to go and very clean. The U-haul agents were friendly, professional and efficient.

Évaluation :

5

Best U-haul experience we've ever had. We also rented a storage unit from same office. Extremely helpful staff! 5 stars!

Évaluation :

5

Al good!!

Évaluation :

2

First location, "Al's Mart" in San Marcos had no idea what they were doing. Completed the mobile check-in only for the person working to not give me the keys. Had to go to a second location and the mobile check-in was still an awful process. What's the point of having 2 employees behind a desk at your location if I'm going to handle every bit of the check-in, inspection, and sign-up prices? Very frustrating.

Évaluation :

4

I set a pick up time at 3:00, at 3:10 i got a text saying i was late, i texted back saying i was running late and would be there by 4:00. i arrived around 3:30 and he had just tried calling me to say i was late. it was a bit annoying.

Évaluation :

5

Check out and check in went very smoothly

Évaluation :

5

Nothing, that I can think of. I rented a truck w/ Justin. He was extremely professional, friendly, patient, thorough !! An EXCELLENT U-HAUL REPRESENTATIVE!!! I turned truck in to "Sammy". Sammy was also very helpful, friendly & thorough also. A pleasure doing business w/ excellent employees.

Évaluation :

5

The person who helped me went above and beyond. Very helpful!

Évaluation :

5

this location's staff was friendly and very helpful... but i must add, the dimensions for the 9" cargo van listed on the uhaul website are completely wrong. uhaul website needs to be fixed.

Évaluation :

5

Staff here is always helpful and pleasant.

Évaluation :

4

The self pickup was NOT user friendly While the location is the best, the whole app pick up was terrible and ended up using about an hour just to get it situated then had to call customer service, who then told me I had to get a different vehicle than the one I wanted Location great; self pick up process terrible

Évaluation :

5

This location is exceptional!! I have rented from here before, but didn't initially this time because the location I had originally reserved from was closer and an easier drive to and from our new place. Then I had soooo many complications with that site, but Yvonne Andrews, Reservation Manager, made it sooo much better and found this location for me. I should've just done the extra mileage and reserved here first! Thank you Ranch Road Storage!

Évaluation :

4

I loved the idea of returning the truck via an iPhone app. Disappointed that somehow, I was kicked off, I even tried to get back on the app. My order was already gone. I had to return to the location the next morning to complete the transaction. Frustration and time consuming during a stressful time of moving. The staff were helpful and attentive so that helped a lot.

Évaluation :

5

Great experience. The process was quick & easy.

Évaluation :

5

The return was easy and efficiently handled. I was helped immediately by a friendly staff member.

Évaluation :

5

Great experience, friendly & helpful staff. Equipment clean & in good working order.

Évaluation :

3

It' a small location that does what it does well.

Évaluation :

5

Easy check in, good prices

Évaluation :

5

Very friendly staff and very convenient

Évaluation :

5

Very thorough with vehicle check in. Very professional. Quick and easy return.

Évaluation :

3

Nor drop off location policy , but U-haul corporate were not clear that the rental did not offer a second day refund on a one way trip. I returned the truck within the FIRST 24 hourrs, but paid for a full 48 hours. Plus added an extra 1/4 tank of fuel over what I recieved it at. Nto happy about a 2 day rental without any refund or credit for retend within the first 24 hours.

Évaluation :

1

I don't know where to start! This has need the worst experience I've had with any service provider… I requested a closer drop off to not only minimize the mileage and gas usage but also to reduce my Uber cost to get back home. I ended up miles away in a closed office! I had no interest in self checkout but I had no choice…The dashboard on the app is not working, I managed through the web site to return the truck, but every time I tried to log back in, it would not allow me! Now I'm sure the tow dolly is not " returned " even though it's attached to the truck. The system was working fine when it came to charging me $11 dollars for extra miles that I wouldn't have if I was able to drop off at a reasonably close location. Saying you're too busy is not an excuse to leave a 69 year old guy out in Texas 100 plus weather to take pictures to show that the truck condition is acceptable especially when I did not want to do "self checking" to begin with. Adding insult to injury, the mover I booked through the U Haul app to load my furniture did not stack the items optimally and I ended up leaving quite a few items that I know have to travel back 2 hours back to bring what what I couldn't fit in my car that I was towing and to top it off, I don't know where the bottom supports of my bed frame are forcing me to sleep on the floor for 2 nights. Hopefully, they are still at my old apartment. At least the manager of my previous apartment was kind enough to allow me to come leave the excess items in the apartment without any extra charge… that's what I call customer service. Needless to say I'm not happy with this experience at all and I will anyone within ear shot to avoid using U Haul if the could. I could go on, but I really don't see the point and this will likely fall on deaf ears. Thanks for making this a miserable move. Ghassan Abboud

Évaluation :

5

great customer service.

Évaluation :

5

Very efficient and polite staff member!

Évaluation :

3

Your staff install the trailer for me. However, The trailer was not firmly screwed to my hitch. The trailer came off when I crossed a speed bump. Anyway, everything is fine.

Évaluation :

3

My 10 foot truck was given to someone else, so I was given a larger one that I didn't want because it was way too big. It cost me an extra $120 to pay for parking because that truck was too big to park at my regular parking. It doesn't seem fair to me that I paid more because a mistake they made.

Évaluation :

5

Your app is problematic. Always a bad connection. And why do you have to "verify" me EVERY SINGLE TIME? It's inconvenient and makes the check-in process way too long.

Évaluation :

5

The 10 ft truck was in excellent condition! Merci!

Évaluation :

5

We were very satisfied and your employee was very helpful. Merci

Évaluation :

5

Threw a lugnut off the trailer in the first 200-250 miles. Bought 4 replacements @ AutoZone. Had to re-torque the lugs every 75-100 miles after that. Center lamp of the "Over-80 lamps" on the back of the trailer is out.

Évaluation :

5

Very helpful and friendly. Very customer oriented and answered all my questions. Customer service is rare these days, there folks did a great job. Thanks for the help !