Customer Reviews for R&A Variety
(U-Haul Neighborhood Dealer)

Évaluation :

3

Customer service rep at pick up was unprofessional and stunk of marijuana, couldn’t even go inside office he kept running back and forth to my car “just sit tight”, you get what you pay for I guess.

Évaluation :

1

Make process easier

Évaluation :

4

The way the email is set up . Because I can't see if I was refunded or not .

Évaluation :

2

Keys should have been with truck. Took to long to get keys for me to have done a mobile checkin

Évaluation :

1

Location is roadside and parking of vehicles is not structural

Évaluation :

5

Excellent service good people

Évaluation :

1

Older man was very flirtatious, made me feel uncomfortable, asked me where was my Husband at. He also put down that I returned my U-Haul on Sunday the 24th at 9:50am when in fact I returned it Saturday evening on the 23rd around 5:30pm.

Évaluation :

5

My original drop off location was not accessible 24 hours a day. The original booking state it was. Thankful the reservation department moved my drop off location to this site.

Évaluation :

1

I was charged $ 15 for insurance whereas I had not asked for it.

Évaluation :

4

Friendly staff. Truck, equipment, and furniture blankets were relatively new and worked very well for our move.

Évaluation :

2

I wasn't told how much this was going to cost. I wasn't told all would be done electronically. I didn't receive the bill until after I had called 3 times and it was so small that I could barely read it. I asked about the bill when the vehicle 2 hours later and was told that it would be emailed and that UHaul had my email address. I have rented from Uhaul in the past and it was a good experience.

Évaluation :

5

It was quite an experience...surprising variety store but the guy was so helpful and nice.

Évaluation :

1

I feel that as a uhaul agent you should not try and deceive people in order to marke a buck. What I mean by this is, people are trusting you in order to rent something and the person running this location is trying to hustle you. It is your job as a uhaul rep to help the customer get the trailer hooked up to your truck but instead this rep at this location hustled me out of $20 for him to help me hook up the trailer. And not to mention when I brought it back the rep was geo locating me to see if he could make some extra money for me being late. Then when I showed up there was no where to park the trailer without breaking one of his rules so I blocked another uhaul truck in. And this place was so small there is no way to get in and out with a big truck. You all at uhaul need to shut this guy down. Also when I arrived to drop off and find out where to put said trailer, it was after his closing hours but don't run in your store and lock the door and turn off the open sign when you see a customer coming back to ask you where to put said trailer because you have no room. Never renting from here again.

Évaluation :

2

Wasn't open on time. Didn't mention additional charge at drop off.

Évaluation :

5

This was the only location open after 5pm near me

Évaluation :

5

Extremely professional and friendly. Would highly recommend this location. Couldn't be happier. Merci.

Évaluation :

5

Randy went above and beyond for me, much appreciated

Évaluation :

5

When I make reservations online, stop all the bs overselling. Movie company? Storage unit? Stop trying to trick people.

Évaluation :

1

They don't have parking lots, it's on an avenue, and they don't have parking lots to leave the trucks