First reservation was cancelled even after I called and they were closed when I got there. 2nd reservation was extended extra days without my consent due to a strange glitch in the system, as the truck wasn't showing up as returned, even though it was returned on time through the app. The location might not have checked it in, I'm not sure. Still waiting to get the final charge to see if it's correct. App still shows an open reservation right now.
Victoria F
Customer Reviews for R&B Auto Body Transport Refinishing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It took a bit too long to check it out
aaron lI'm not sure who maintains the engine on these things, but after I loaded my dressers and headboard, the engine acted differently like it was struggling and just couldn't take much weight. It was a 10 foot enclosed truck
mary bThe staff was wonderful and the equipment was great, but it was a challenge to find and there wasn’t much room in the parking lot.
Thomas MThe on line check in was a nightmare. The utility dolly ordered was not in the truck. I had to drive 20 mins out of my way to find another haul to get one. It's better to do this in person!! The construction made it hard to get it.
Kristopher GOffer military discounts
Terrell MRenee was a great help and assisted me with everything and anything I needed! She helped me avoid unnecessary charges and was very kind the whole time. Definitely recommend renting from them!
Dylan Mawesome front desk lady
Noel AThe girl was nice, quick and efficient.
Tim PI waited over 30 minutes for the attendant to come to the counter. My recommendation is for the dealer to review the rental schedule and ensure they are at or near the office at the scheduled pick up times.
Vanessa MThe people were pleasant to deal with and the equipment was in great shape I had a great experience no problems whatsoever
Frank MRenee in the office was superb. Answered all questions and explained everything we needed to do exactly. Merci.
Vanessa RRenee was so kind and helpful. She made the whole process very simple.
Marc MRene was awesome!!!
Howard MLady at front desk was very helpful.
RICHARD JR&B were great because they actually let me return the truck and trailer to them. However this was the THIRD Uhaul dealer that I visited trying to return the equipment. The first two dealers refused to take the equipment because "they didn't have room for it."
JAMES EAbove and beyond expectations. R&B personnel ensured the UHaul Trailer was in perfect working order and helped me attach it to my vehicle. Merci!
BOVIE MQUICK AND EASY
RAY MI already made a complaint by phone and was told somebody would contact me. The pickup location was a joke! The trailer was blocked by so much other equiptment they had to call for a forklift to even get to my rental. Which by reserving days prior i thought it would be out front and ready to hook up. They haf a frail old man out there and expected me and him to hook trailer up. In 109 degree weather. Then the wires were cut in half that supply livhts to my vehicle. Had to wait an hour for them to fix the wires. (black tape) the whole experience took over 2 hours. I went to the office to let the lady know i wasnt pleased. She shrugged her shoulders and said we dont make money off renting these uhauls out. Really? You should send a secret shopper there to see how they are representing your company. Not happy at all!
zabina bRenee was the best! Clean Truck, Great ride to the truck nice and smooth.
Roberta TThis is a body shop. Difficult to gain access, trailer WAY in the back of the lot, between lots of equipment. Average Joe would not have been able to pull out. And I had a nail in the tire during the long drive through the paint shop, body shop and fabrications shop. No boxes. No pads.
Erik MBeing a U-haul franchise was definitely an afterthought here. I've rented U-hauls several times. The attendant always assists with hooking up the trailer, testing the lights, inspecting, etc... The business looked like a junkyard. After filling our the paperwork, I was led through a maze of broken down vehicles and fences about 400 yards from the office where a lone trailer sat tight in between junk. The car that led me vanished and I was left to fend for myself..backing up my truck and lifting/connecting the trailer. When I came to drop it off I waited for several minutes when an employ stumbled into the office and said he didn't know where "she" was. Just drop off the trailer inside the fence. Again, by myself, I unhitched the trailer. Then an hour later I received a call from the lady asking where the trailer was. I told her that I was instructed to drop the trailer inside the fense right in front of the office. She said I was responsible if it was stolen and became very aggravated with me. She eventually found the trailer as I received the receipt via email a few minutes later. Terrible experience!
Milan FGood service but limited parking.
GOLDIE Shave hydraulic jack available to load trailer; picking it up can be dangerous
KIM RPeople were very pleasant.
Sary SWe needed two appliance dollies and they only had one. made moving the large furniture very difficult. Didn't see the $50 guarantee sign til after we checked back in... oh well
mindy bLESS PAPERWORK.
KEN KPeople were very kind, courtious, and extremely helpful on this most stressful moving event. Equipment was top notch and ready on time. I will recommend this location again to all who need this service. PEOPLE DO MAKE THE DIFFERENCE!
NIN MPlease be on time. When you schedule a 3PM pickup, do not show up at 3:30. I ordered a furniture dolly and received a utility dolly.
SHANNON BHave someone actually stationed at the pick-up location. I waited over 20 minutes for service, but no one was there. We eventually had to walk around the whole property to find someone to help us. We will never use U-haul again for this reason. This added to the stress which was unnecessary, as well as showed that our expectations could not be met.
BRADLEY A