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RANDY C
Customer Reviews for R&M Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We would appreciated being able to return the van to a location closer to us. Either Bay Roberts or South River. Other than that we had a good experience
bill sthere needs to be better Communication and training at your pick up and drop off stations. If i didnt have the 24/7 number i would have never getten my uhaul cause the location the store send me there was no uhaul so then i had to call the 24/7 number to get them to find something else for me cause when i call the main store they didnt do anything for me dont know if they didnt know what to do or just didnt want to put the time in to it. i didnt not get the sizes off uhaul i requested. it is a very poorly Organized team. every different person i talk to had something different to say. uhaul really needs to be more there for there customers. have much easier ways to to book and drop off. it is great when u can talk to someone on the phone but they need to be able to do absolutely 100 % for u not everyone can use the apps or get a email. if u had a much old person call and u told them do download a app they could say what do u mean u cant do it for me.
june dI made one reservation and it got changed so many times. Very stressful on top of trying to move by myself. In person at paradise location the customer service was good! Dealt with a very rude woman on phone day before my pickup. It was a stressful experience unfortunately.
josh hNothing to report.
donald bExcellent service, friendly staff and very helpful. Definitely would recommend , and not doubt will use again!!!!!!
roderick iWe just dropped it off, it was after working hours.
Charro MDuring the rental the brake service light came on. Brakes had to be applied hard to the floor to brake the vehicle.
Walter LI had a call from Matt on the morning of my rental to advise that the truck I had booked was on an accident. He connected with some of his partners and located a truck for me. A gentleman went in on his day off to provide me with a key( Good Friday) and I actually got a larger truck. Matt was awesome in responding to this crisis and securing a truck for me. I appreciate this so much and got moved when scheduled. Thanks Matt!!!!
gwen wBrandon parson csr was a pleasure to work with
IPS IThank you very much for the use of your storage unit. The attendant was very helpful and personable. If required we will use your facility again.
Frank S | Expérience généraleAttendant was very nice, but poorly trained, my contract was made out to the wrong name, driver license was wrong. The truck was so dirty in the cab that we actually had to wash it and clean it before we could use it. The driver's door would not unlock with the key, the passenger door was so out of adjustment that it was almost impossible to close. I had to fight to try and remove the key from the ignition, the back was full of ice and snow. The rear door was very difficult to raise and The lock was junk. The exhaust manifolds were falling off, but other then that all was good.
wayne sWe only had this storage unit for 2 months, when we went to remove our belongings the entire unit had been infested with mice. There were droppings and stains over all our furniture. No food was stored in there not sure of the attraction but it was gross. Our couch went right in the dump.
Valerie B | Expérience généraleAbsolutely nothing, everything was great. Mike was very professional, helpful and friendly.
rosemary bExcellent Service!!!
David CMany occasions the heat in our units were not turned on. This resulted in the loss of multiple pieces of furniture due to mold. There is no security. We had a break in to one of our units and they stole some valuable items. No cameras on that side of the building. Horrible experience. Do not recommend.
Garry S | Expérience généraleManeuvering around the back parking lot to get access is tight for some units, especially in large vehicles. Other than that the space met my needs and the staff was very friendly.
Richard S | Expérience généraleAll good
Clarence HBoth agents who helped me were fantastic, friendly, and courteous.
Matthew GThese gentlemen were fantastic. Knowledgeable and understanding. A wonderful experiences.
DAVID DThe attendant was very personable and helpful. He explained everything in detail. He took me to the storage area and let me see and choose the type and size of unit that best suited my needs.Excellent service.
Frank SInside cab looked like its never been cleaned. I was to pick this up in St.John's as I just arrived by plane. U Haul said I had to go 20min away to get the truck, I had to scramble to find a ride to Paridise, 20minutes drive away. My pick up time was for 1pm. this place closes at 1.pm trailer wasn't connected yet to the truck so I had to do that. Driving Back to st.john's, I drove by the place I was suppose to pick it up from and they had lots of them in the parking lot. WTF. Person that was working when I picked up the truck locked up shop because they closed at one and was gone before I had a change to start the truck. I guess I was holding him up from his Saturday BBQ
john tSome of your franchise are closed on weekends. This is a peak time for most working class and helper's.
NorBert MJust keep up the good work . Brandon the CSR was excellent to deal with. Nice friendly chap.
IPS IEverything was great
loretta POn my second month there when I went to get some items out of the unit my things were full of condensation and there was bugs in my unit. I went to speak to the representative at the desk and I asked him if this was normal and explain that I felt that the whole point of paying for a storage unit was so that you could count on your items being OK. The day I was there even the hallways smelled musty. When I explained the situation to the representative At the desk he looked at me and said "well what do you want me to do about it". Thats why i moved my things out.
Michelle G | Expérience généralePoor management
Rick BSuper helpful and easy to deal with Rep @ R&M. Thank you!
Mike MLittle to no security. We did not have many valuables in the locker however it would have been easy access should anyone wanted to gain entry.
IAN M | Expérience généraleVery friendly service person! Thank you
Sharon WRien
calvin tBooking confirmed but vehicle was not available when I went for pickup. Person in the counter was not aware that there was a scheduled booking, not sure how? Just to haul a queen mattress I had to pick 26' truck. Disappointed the way uhaul handled my booking.
Ajay CI didn't need it but there wasn't any dollys in the 26ft supermover. It would be nice for trucks to be full on fuel at pickup.
Dillon CI tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.
Sean BI tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.
Sean B24 hour access made this facility super convenient and the person who was working was always helpful.
Derrick W | Expérience généraleWhen I had equipment issues due to icy conditions, R&M was very helpful switching out equipment in a timely manner. However I should note that the running lights went out on the trailer mid trip. It was in winter conditions, but if there's anything that can be done to make the electrical system more robust, that would be a benefit.
Scott RGreat service and convenient location .
John PGreat dealer and great service. Would definitely recommend. Merci.
Dustin RTrailer was great but a little pricey for the time it was rented. Only needed it for approximately 30 hours but had to pay for 48. Checked with manager for cheaper rate but nothing they could do. Probably won't rent again.
Paul JExcellent customer service they were very helpful and knowledgeable
CASSANDRA MGood experience with staff and storage unit. There is a lift if you have a unit on the second floor. Drive up and load, which is perfect. I would use this location again and have already recommended it to others. Merci
andrew l | Expérience généraleAll my stuff got moldy and had to be thrown out.
Jeff P | Expérience généraleI messed up by locking the truck door and dropping the key before I did the on line check in. Maybe ensure customer is aware of the need for km reading and pics during drop off.
DAVID BThe people were super friendly and helpful! Location was remote and having to go to someone's home to pay was somewhat strange and unusual……? Not to mention the terms we agreed to when we rented the uhaul, we were called 3-4 times about if we were still coming to pick it up, etc. Annoying.
Nicholas BThe truck stank like something dead was in it. The back of the truck was caked with mud and dirt.
Salena CThe drop of was smooth and quick.Not one issue.
Roger HBad smell in cab. other than that great service.
CHRISTINE STruck 3383 has a defective park lamp circuit on its 4-pin trailer connector. The 7-pin trailer connector is OK.
LESLIE N4 x 8 trailer was clean and in great shape, good tires. Staff were helpful and courteous. Thanks
WAYNE WReservation process very easy. Storage unit was not shoveled out and I had issues opening and closing storage unit door.
FAYE F | Premières impressionsfast and friendly service. very helpful
Privacy R | Premières impressionsThe ground is very unlevel for turning around a vehicle for the back lot of storage units. Other than that, amazing facility. Love the elevator!
Privacy R | Premières impressionsBien
Privacy R | Premières impressions