Customer Reviews for R&S Center
(U-Haul Neighborhood Dealer)

600 évaluations

3001 E Saunders St   Laredo, TX 78041

(956) 796-1742

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 2 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(956) 796-1742

3001 E Saunders St
Laredo, TX 78041

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 8 h a.m. à 2 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The store salesclerk/representative was exceptionally kind and helpful, as I was in a hurry and was not able to park the truck. So he offered to park the truck for me and gave us a quick check out.

Rosa Espinosa 
Évaluation :
5

Rick at R&S was professional, polite, and helpful!

Robin Anderson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Keisler 
Évaluation :
5

No comments

ricardo cavazos 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAIME ANDRADE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra Velasquez 
Évaluation :
3

I talked to the 2 teenagers in the front of the store they told me yeah just leave the U-Haul in the back. There is not really a parking space more like a dirt road but overall they were nice but didn't know much to help me even tho they were the ones in the location.

Jose Velasquez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vivian Onwuemeks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN GUERRA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Carson 
Évaluation :
1

Everything

Zaid Gleisberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew reyes 
Évaluation :
4

Great customer service. Check out was simple.

Brandon Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eli Mendoza-De La Torre 
Évaluation :
5

After loading the trailer with close to its max weight the driver's side suspension settled onto the bump stop. The driver's side tire was also old, cracking and over filled. I took the loaded trailer to another uhaul location at 2302 Guadalupe St. They at first tried to rent me another trailer, then they suggested that I call the road side assistance number to get help with the malfunctioning trailer.

Steve Straus 
Évaluation :
5

No room for improvement for the experience was beyond excellent

Adan GonzalesJr 
Évaluation :
5

Exelence service

jeziel oquendo 
Évaluation :
5

All good

ARMANDO VASQUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yasenia abastta 
Évaluation :
5

Very well taken care of

Fred DickeyJr 
Évaluation :
3

The Van head blanket Equipment in the front seat area had to remove and put in the back

Diane Jones 
Évaluation :
2

I had reserved a truck and when I got there they did not have the truck. I used a van they had instead, but they charged me insurance for it even though my insurance covers this kind of rental. I was not pleased that i got a van instead of a truck but got the job done anyway.

Javier Hernandez jr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel sanchez 
Évaluation :
1

Ordered at 26 foot truck. Day before the move Mary (an idiot by the way) contacts me to tell me they have no 26 foot truck available. Give me a 20 foot truck so I had to make 2 trips! Overall terrible experience. But Mary made it worse. She has no business working with people.

Juan Sergio Gonzalez 
Évaluation :
5

Very excellent service. Since we first called, Melissa from G&A carriers gave us a very fast service. Customer care was amazing by Melissa. Everything run so smooth right at the point and time. No complications during the transition. Also Pepe Perez, help to place both trucks in the same location which made it easier for us. Would definitely use again. Keep the Awesome job you all doing.

Rigo Meza 
Évaluation :
4

Truck interior and exterior were not clean, had bugs on windshield and interior was very dusty. Good working truck, as far as maintenance - it was very new, so dont think it needs much. Maybe just touching up on the cleanliness after a few days wouldn't hurt. I did like that they had various sizes available (seems they do alot of work for Uhaul, had many trucks avaiablle)

Carlos Dominguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred RiojasIII 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Vuong 
Évaluation :
5

Nothing. Great service.

Manny Martinez 
Évaluation :
5

the location 3001 e Saunders st in Laredo TX, is a little sketchy, while we were inside getting our keys and equipment, someone at some point slashed one of our tires to our personal car because we had to park in the back outside of view, there is little space to park so if the parking lot is full you have to park on the side of the road, in this case in the back. other than that the experience was great. the gentleman who assisted us Ricardo was very nice and professional.

Benjamin Balderaz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jackeline MendozaMarin 
Évaluation :
5

The staff in Laredo and San Antonio are friendly and very helpful. I will recommend Uhaul to my relatives and friends.

Olivia MaciasAranda 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raul Ramon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando Canseco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack English 
Évaluation :
5

My request from another U-Haul store was done and where I did the p/u was ready in less then 30 minutes thank them both great services

MARIA Lilia CLAYTON 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kisha Ramirez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Vuong 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel Camargo 
Évaluation :
1

I booked a pick up truck.. and even verified with the local agent there 1 week prior for availability of vehicle and she advised it was a for sure thing. I was rented a boxed truck instead the day of rental

Ivan Gamez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio Moreno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel mendoza 
Évaluation :
5

Great service

Diana Garza 
Évaluation :
4

All was good....

Jerry GARCIA 
Évaluation :
5

As always thanks Rick. Great job and Service

Juan JOse 
Évaluation :
3

Vehicle parking not available?

rogelio avila 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS ALVAREZ 
Évaluation :
3

There was trash in the back of the truck. Someone needs to sweep it before renting out.

JULIAN VALDEZ 
Évaluation :
3

Sign to where we should park trucks

LIZBETH CHAVARRIA 
Évaluation :
2

Service engine light was on, pads in the truck had been used , and fuel was low

omar minhas 
Évaluation :
3

lately ive been renting a uhaul at least once a week, this particular location is unwilling to negotiate on the rate.

GERARDO RENE CASTILLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Apolonio Santos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arnoldo covarrubias 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josie West 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael Jimenez 
Évaluation :
1

They left things in the back and when returning the owner was rude in getting my deposit he said let’s see if there’s someone to help you .!

Steven Ybarr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

de walker 
Évaluation :
5

Keep up the great work. Stay Safe  and God Bless  You All Always

Juan JOse 
Évaluation :
5

The guy at R&S was great and very helpful. He made it a very nice and simple experience.

de walker 
Évaluation :
5

Just keep doing what you're doing. Great Service

Juan JOse 
Évaluation :
1

Uhaul was in terrible condition, wore out motor, loose passenger front wheel almost fell off and charges 0,69 a mile plus a daily fee?

Brandon Snyder 
Évaluation :
5

Excellent customer service at rental location, Check in and check out was fast and efficient. Great equipment. Safety warning stickers were very helpful.

THOMAS SHEFCIK 
Évaluation :
1

The truco was very bad, and the management say was ok. Very very bad service

ISRAEL CAMARILLO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Everything good

Jose Quiroz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

urie sandoval 
Évaluation :
5

Le client n'a pas laissé de commentaire.

urie sandoval 
Évaluation :
5

Great customer service everyone was very polite, meet with morning greeting

Lenord Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy Joel Feliciano 
Évaluation :
5

Nothing keep up the great work

Juan Avila 
Évaluation :
5

Great Service and always available.

Jimmy Longoria 
Évaluation :
5

I had trouble with the use your phone function, had to use the desk. They were friendly and helpful.

John DeFacio 
Évaluation :
5

The truck was dirty from inside and also AC not working but the rest was good the location was easy to find and good customer service

Fernando Canseco III 
Évaluation :
3

Need to have staff available to assist with uhaul rentals instead of working other areas of the business.

James Thacker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wee move 
Évaluation :
4

Good customer service, convenient location.

Steve Straus 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Muhlenbruch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WEE MOVE 
Évaluation :
1

I didn't purchase insurance when I made reservations, not did it shows on on the contract estimated charges. When I returned the truck, I was charged $10 insurance. I asked why I was charged insurance, the gentleman said it's mandatory, Really??!! Why not you charge me insurance when I had accident on the road, but when I returned the car that nothing damaged. I will dispute the charge with my credit card company. Shady business, shame on you U-Hall!! Get your associate better trained. You lost my business forever, U-Hall!!

Sheng Chien Lee 
Évaluation :
3

I got charge for miles I did not put on truck.

JESSE LOPEZ 
Évaluation :
5

Excellent customer service.

Dario Ramos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Garza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Neigh 
Évaluation :
1

The van that was rented to me was dented and had multiple impacts of prior damage. The lady that checked me out in Laredo put no prior damage on the paperwork. I did take photos at the location prior to leaving in case anything comes from it. Also, the lady who checked me out was very rude and she advised the 9' van was available for my trip from TX to GA I even have photos where the van stickers on the windshield say "in town or one way" but once I arrived in GA I was told that this is an in town only rental. I went to 5 separate places in GA before someone was able to help. I called U-Haul customer service and spoke to 3 separate people which only one of them was polite. The first two ladies were very rude the first one didn't want to speak with me because I didn't hear something she said and I asked her to repeat herself so she just placed me on hold and I was xfered to a different rude person who gave me a fake address to a U-Haul location, I showed up to the location given and it was an empty lot. I asked for a copy of my call and nobody to this day has gotten back to me regarding this. Once I called U-Haul back the last man I spoke to was nice and gave a good address to go return this U-Haul. After 4 hrs of driving that day because of lack of customer service skills from U-Haul and being misled by your customer service, I finally made it to the location and had to pay double the amount for the rental due to miscommunication on U-Haul's end. Online I selected "optional" for my drop off and also placed in the GA address I was going to be moving to and it approved it online. I am not sure why it would take my GA address from Laredo TX if this is an in town only rental?? I also requested this be disputed and the U-Haul rep advised someone would call me within 48 hrs to discuss my dispute and nobody has called back. I have so far talked to 5 people moving cross country and they have all canceled with U-Haul because of my experience. I will not be a returning customer. I do expect a follow up email in regards to all of this since I still have yet to get a call back regarding getting my money back for something that was not my fault.

Susana Castillo 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luis Larios 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD HELZER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymundo Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymundo Garcia 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page