Customer did not leave a comment.Jeff P.
Customer Reviews for Randals Automotive & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the young man that attended to my needs was very helpful and courteous!! Would gladly recommend his business.JESUS B.
Very helpful and went very smoothly.Michael D.
Customer did not leave a comment.RANDALL RAY F.
Customer did not leave a comment.JULIA P.
Awesome job, had no problemsEARL DEAN JR H.
Customer did not leave a comment.BENNETT M.
All of U-Hauls systems were down and I was unable to log into the app or website to complete the return. I left the trailer and left due to the fact the location was 30 miles from my residenceChad L.
First off the truck i ordered went to the wrong location and nobody informed me that it went to a location that was 45 minutes away. Took 1,5 hours more to get the truck. Second, The 15' truck I rented had a bald and very bad front left tire that we questioned when picking up. The man said that the tire was fine and since they had no other trucks and I had to start to move that day(moved from Texas to North Idaho) and had no time to wait for another truck, we took that one. Halfway into our trip at 4am the tire we had questioned blew when we were driving and we almost went off the road!!!!!! Thankfully my brother was driving and was able to safely get us to the shoulder. After looking at the damage and finding out the Uhauls do not have spare tires on the vehicle, we had to call road side assistance.... the lady on the phone was very helpful! HOWEVER, it took them 5 HOURS to get anyone to us. Which in all delayed our trip very much and caused us to get caught in a really bad snow storm in which we were trying to stay ahead of. Because of that incident our trip took us 8 hours longer then it should have. I am extremely thankful that we did not wreck and that nobody was hurt!!!! But I am VERY unhappy with the quality of the vehicle I was given!!! It was an unsafe vehicle and should have never been rented out that way!!! Had that tire blew when we were in traffic or if I was driving instead of my brother, I honestly don't know if we would be here today!! I will never rent from U-haul again based off of my experiences now.Ariana A.
Customer did not leave a comment.Vicki C.
Good folks ,will use again.PETER A.
Customer did not leave a comment.Gary U.