Customer Reviews for R&C Equipment Company
(U-Haul Neighborhood Dealer)

217 évaluations

2688 Crater Lake Hwy Unit 6   Medford, OR 97504

(541) 326-0159

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(541) 326-0159

2688 Crater Lake Hwy Unit 6
Medford, OR 97504

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Randy is a prime example of the finest in customer service. Highly recommend this location.

Tom B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
1

They weren't there, weren't answering their phone, and the message box was full. In Multiple calls to the UPS cal center, I was assured they would be there, they weren't. Will never use this location again.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
2

muddy floor, dirty windshield friendly merchant

Tim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill M. 
Évaluation :
1

terrible drop off exp

Julie G. 
Évaluation :
1

Bad breaks no ac and inaccurate fuel gauge

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Vehicle was pretty dirty.

DON K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine G. 
Évaluation :
4

The staff was very good and helpful.

Dan B. 
Évaluation :
1

Pick up went fine. The gentleman was very helpful and easy to deal with. When we returned the vehicle, I called ahead of time to confirm how they preferred we return it - I remember the guy who rented us the truck saying we needed to return it during their open hours. I was handed off to a younger man who was rude and dismissed all my concerns. We felt it would be best to return the vehicle during open hours just to make sure everything was processed properly. When my husband returned the truck, the younger man wanted to charge us over $800 for a rental we booked for around $240. My husband said that something was wrong. The man rudely turned the computer screen to him and said something like the computer isn't wrong, My husband said he didn't care what the computer said, that the total was wrong. The man rudely said, "do you have your paperwork?!" Luckily my husband did. After some huffing and puffing the man entered things correctly and we were only charged what we agreed to pay at the time we rented the truck. All in all, not a good experience.

Martin A. 
Évaluation :
4

The agent that rented us the truck quoted me $1,39 per mile of use. When I received my charge it was billed at $1,59 per mile. I called the rental location and voiced my complaint I was told that the original agent was wrong and the charge I received was , in fact, the correct charge. However they were professional and nice But you guys need to get on the same page!

HENRY H. 
Évaluation :
5

Nicest and cleanest UHaul we have ever seen! An awesome and easy experience to check in, sign paperwork. Will go back for our next move.

Brittany P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
4

Kind of a maze with the boat shop nearby, but friendly competent staff makes up for it!

MIKE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
1

This place had no sign to let us know where it was at. Had to make 2 u turns just to get back to it as we had passed it. I was irritated and just cried after dropping it off.

Andie F. 
Évaluation :
5

super easy transaction

Anna D. 
Évaluation :
5

I had a great experience, wonderful customer service, I will definitely rent from that location again

Luz G. 
Évaluation :
5

The owner was a delight to work with. Really nice, friendly and engaging guy. I felt like i was borrowing the trailer from a friend. Great Experience! 5 Stars ++

Eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bekzod N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

bradley R. 
Évaluation :
5

The truck was excellent! It was driven across country, Oregon to Maine in 6 days, no problems whatsoever. Price was great, far better than having someone else do the moving. I was very surprised at how much stuff you can actually get in a 20ft truck.

Katharine S. 
Évaluation :
4

Had rented a 15 to 16 ft uhaul and it was filled it's water in the moms attic. No Beuno on a trip from so Oregon to Colorado. Got transferred and had to drive the Old 167k uhaul to the other place and got a 6702 New uhaul that was awesome for this Torrid trip through the fist huge snow storm from Nevada through Utah and Wyoming on I80 . The great new rig had awesome Michelin mud and snow tires which we never slipped or slid once in the almost 1450 mile journey. Several crashes of semis and idiots on the road in the storm and we had NO problems other that 2 Rock chips from trucks throwing rocks up and heavy ice build up on the front end and windshield. We had purchased fully coverage knowing we could encounter horrible conditions and it was a true blessing to have to exchange the older rig for a newer one with Great tires. Once done with the trip to Colorado Springs told them of the rock chips and there was NO issues. Great experience other than Horrible white knuckle drive from windover Utah to Cheyenne Wyoming…

Melinda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted P. 
Évaluation :
4

Three small location but knowledgeable and attentive staff person.

Romuald J. 
Évaluation :
3

Trailer was in rough shape and not very well taken care of.

Derek L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler N. 
Évaluation :
4

They did not have the moving blankets available and sent me to another location to retrieve them.

Gregory H. 
Évaluation :
5

very friendly staff - setup everything for me

Matthias P. 
Évaluation :
4

All good...

ANTHONY DEAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEnise M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Delana O. 
Évaluation :
3

The floor of the bed of the truck was quite dirty. Additionally, the rental reservation was terrible. We had to return the rental quite early in the morning and was unable to complete the moving process as we had hoped. Unsatisfactory

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

The young man who helped me with the rental is an example of what customer service should look like. He was friendly, fast, professional, and simply a nice guy. I highly recommend this location over other U-Haul locations, most are just the opposite experience.

DONALD M. 
Évaluation :
5

Excellent service à la clientèle

Barbara W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james C. 
Évaluation :
4

All good...

SOREN MUIR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
5

R&D Equipment company was the best, they were very helpful and friendly!

STEPHEN CHARLES M. 
Évaluation :
4

The charge was higher than quoted,the truck was in need of service, the front end is worn out, wanders all over the road, the transmission needs work, shifted eratically

CHRISTOPHER J R. 
Évaluation :
2

Custome Service rep needs to work on customer relation skills. My truck wasn't there, I had to use the local truck that they had available. The truck was dirty, the dashboard lights were inop, the dash ABS warning illuminated on and off during the trip.

Timothy H. 
Évaluation :
3

After hours . Hard to find.

Darin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon R. 
Évaluation :
5

The young man that was working was very polite and helpful. He is a valuable employee

Cathy B. 
Évaluation :
5

Excellent customer service

DON G. 
Évaluation :
3

At the moment I would not recommend uhaul

MICHAEL H. 
Évaluation :
3

After picking up my truck, a few hours later my reservation was canceled. I confirmed the pick up with the online app but somehow it did not go through and I had to call while on the road to report I had a truck. I was then charged twice for the same truck and still waiting for my refund.

Theresa A. 
Évaluation :
5

Casey is top notch!

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN ALAN F. 
Évaluation :
4

Windshield covered in bug bodies. AC didn't work and it was 100 plus on the trip.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicky P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valentine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy J. 
Évaluation :
4

Nice folks there!

FRED JOSEPH M. 
Évaluation :
5

Superior service, and the owner/operator really makes people feel welcome. I will definitely recommend this location to others in the future.

VIC N. 
Évaluation :
5

Probably one of the best U haul experiences I've had. Trailer I ordered was there. Great customer service too. I would recommend this dealer. 

Darlene D. 
Évaluation :
5

Casey provided excellent customer service and made sure my truck was there waiting for me to pick up. He found the closest drop off point for me in Tacoma for the truck after my move to Gig Harbor. The paperwork process was easy and I felt I got the best deal possible.

CHRISTINE ELIZAB B. 
Évaluation :
5

Friendly, helpful staff

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina D. 
Évaluation :
4

Have the proper dropoff location on the notification information so I don't go back and forth through town and waste a bit of time.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Friendly staff! Quick, efficient service!

Michael C. 
Évaluation :
5

People at 2688 Crater Lake Hwy Unit 6 were extremely helpful and kind. They closely went through everything I need to know and prepared equipment ready to go. I would highly recommend their service!

Ling A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabrielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronda J. 
Évaluation :
5

Great Customer Service! Highly recommended

Chelsea H. 
Évaluation :
3

the window was really dirty inside, and I didn't have time to clean it... the truck ran great and was clean otherwise....driver door doesn't close very well...

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

The young man that rented the truck was helpful knowledgeable and kind. Stand up service. One suggestion, the driver side mirror is very loose and would not stay in place. Other than that I was very satisfied with the whole deal.

JACK LEE ROY H. 
Évaluation :
2

No one checked the vehicle before they checked it out to us. The inside was filthy and we had to scrub the inside. The vehicle smelt like cigarette smoke, there was cigarette ashes in the door panel, The floor was covered in dirt, leaves, food.

Christopher J. 
Évaluation :
1

First of all I was charged for a dolly that the employee did not put in my truck. I asked him to refund it and he said it was out of his hands. Then I was charged for tax and when I booked it didn't show tax. So I will never go here again.

Irma M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
5

The young man who assisted us was exceptional, very friendly, thoroughly inspected all equipment, and made every accommodation to ensure we had a safe trip.

spencer D. 
Évaluation :
5

Great customer service!

KATIE NICOLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

devra L. 
Évaluation :
1

Absolute no Covid protocols, no mask, asked him to wear one, he said I can't I have COPD. First, if that was true he would be wearing two masks. If he did there is no problem with a face shield. Simple ignorance

Peter S. 
Évaluation :
5

I rate the customer service as superb and was extremely happy with my rental. The location is rough-with the new modifications to hgwy 62-ot took 5 tries to get it right using nav. Thanks again.

Brian Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JON R. 
Évaluation :
5

Casey was extremely helpful.

William W. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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  • Icône de remorque
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