Évaluations des clients R&D Equipment Company

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de R&D Equipment Company

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spencer D.
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The young man who assisted us was exceptional, very friendly, thoroughly inspected all equipment, and made every accommodation to ensure we had a safe trip.

KATIE NICOLE S.
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Great customer service!

James L.
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Le client n'a pas laissé de commentaire.

devra L.
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Le client n'a pas laissé de commentaire.

Peter S.
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Absolute no Covid protocols, no mask, asked him to wear one, he said I can't I have COPD. First, if that was true he would be wearing two masks. If he did there is no problem with a face shield. Simple ignorance

Brian Z.
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I rate the customer service as superb and was extremely happy with my rental. The location is rough-with the new modifications to hgwy 62-ot took 5 tries to get it right using nav. Thanks again.

JON R.
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Le client n'a pas laissé de commentaire.

William W.
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Casey was extremely helpful.

Marc D.
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Offering contactless pickup may be a good option for some people.

Randy L.
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Quick and easy, just how I like it!

Phil G.
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Check the equipment before you allow it to be rented. Truck we rented was not cleaned and had a broken mirror and leaking front axles. I will never use U-Haul again.

Amber A.
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Very friendly and attentive staff. Will use again!

Jon H.
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Randy was friendly and accommodative. Excellent experience.

Trevor E.
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Process was very slow to rent the truck, and the person didn't seem to have answers I was looking for. Asked if I could add miles and that confused them, made it very difficult to try to get what I needed. Took about a half hour to get the rental. He also kept answering the phone and talking to people mid process - when there were other people there who could have handled that.

alex K.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

Cody L.
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Small hard to find non informative staff

Jack G.
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Not forget the handcart in the trailer

Paul E.
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Le client n'a pas laissé de commentaire.

steve L.
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Le client n'a pas laissé de commentaire.

Jaswant S.
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The person at the location is a car mechanic. He has no time for the UHAUL customers. He says, he has work to do. His name is Scott. He says get out from the shop. If they have no time for the uhaul Customers, then agency should be canceled. Plz give me a call if required at 5416311075.

bruce A.
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Le client n'a pas laissé de commentaire.

Kristina M.
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Le client n'a pas laissé de commentaire.

Kristina M.
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Le client n'a pas laissé de commentaire.

Stephanie S.
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The man was super helpful and gave some tips to save $

James R.
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Le client n'a pas laissé de commentaire.

Cathy F.
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Make sure that the drop off location can accept large vehicles (Motorhomes). The one that we were sent to was an old gas station with no room for our Motorhome to pull in and drop off a tow dolly. We had to look for another U-haul location that could accomodate us.

Tom H.
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Le client n'a pas laissé de commentaire.

Mike R.
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Le client n'a pas laissé de commentaire.

Roki V.
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The clerk was nice. Store was more a rental equipment but easy to find, off the main drag.

Dennis O.
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Le client n'a pas laissé de commentaire.

Robert U.
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Great guys at r& d very helpful

Caitlin P.
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Awesome guy! We were in and out in minutes. Thank you! He really understood our troubling experience.

Alan I.
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Le client n'a pas laissé de commentaire.

Christopher C.
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out his way to help me. Your program was so terrible that i couldn't rent a tow dolly after trying online myself for hours, have your representative try REPEATEDLY, this failure forced me to rent a large truck at a higher cost and use my own trailer. Your new system has too many flaws to reccomend to my friends.

Angel P.
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We returned the truck on time and were charged for an additional two days when I call customer service I was told oh I can't help you was transferred then hung up on after waiting for 30 minutes to get through.

TOMAS A.
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Le client n'a pas laissé de commentaire.

Mike Z.
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These guys are great here. I own a local moving company and these guys rock. Call The Moving Pros if have any moving needs 541-508-8279

Stephen B.
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I am disappointed, that my rental time was changed to 9:00 am and a different location. I had specifically chosen that location for the early 7:00 am pick up. With my reserving the trailer early, I believe the trailer should have been moved to the location for earlier pick up. Casey was very helpful and friendly.

Steven C.
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Le client n'a pas laissé de commentaire.

Michael D.
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The office was closed. I use the self check in on my phone.

Robert H.
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Le client n'a pas laissé de commentaire.

Scott B.
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Maybe in your survey have an option in between yes and no

Robert S.
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R&D helped us out when we were in a jam. Thank-you. P.S. your Medford Ashland location Set us up with R&D when their discovered they did not have what we needed, It was great team work.

Scott K.
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The employee was rude and abrasive. He could use some training on how to talk to customers or learn better/other ways in which to discuss any issues. Maybe learn to smile.

Michael M.
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Le client n'a pas laissé de commentaire.

David F.
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Truck interior dirty and wet from rain getting into truck from open window...seemed like a location in a zombie movie...needs major attitude correction

Shari T.
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I rated the location as average only because with the new changes to the highway you now cannot access them from the north. You have to go to the light to the south and either make a U-turn or if your vehicle is larger you have to make a few turns to come back to the highway to get to their business. Not their fault just new design of the highway.

David P.
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Made my reservation at a different U-haul. Showed up where I made my reservation and was sent to above location

Mason P.
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Le client n'a pas laissé de commentaire.

douglas H.
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Great service

Andrew W.
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Le client n'a pas laissé de commentaire.

Joachim B.
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This location would be quick, except only one staff is trained to do the final U-Haul paperwork and their hours limited. I would recommend the 24/7 mobile check-in and using their key box.

Kecia C.
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Just a hole in the wall. The only thing to identify it was UHaul was some signs. Then when I got there to drop off the car trailer, there was no one there that worked for UHaul. They have a marine company there, but a guy did come out and take it off and help me get it off. Happy for that. They were nice folks.

Jim H.
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Le client n'a pas laissé de commentaire.

brenda N.
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Le client n'a pas laissé de commentaire.

Brandon L.
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Perhaps write which business is in charge of the uhaul at where the uhaul equipment is located. There are several businesses in the same spot and it was somewhat confusing to figure out which business was the correct one. Beyond that everything was in great order, Caleb was very helpful and courteous, and I would pick this location above others in the future.

richard M.
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My experience was good. In n out quickly. All was in order for me to pick up and drop off efficiently.

Mike S.
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Le client n'a pas laissé de commentaire.

Daniel S.
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The attendant at this location had absolutely no idea what he was doing and it took over 40 minutes to simply rent the truck. I returned it instead of using it for the 10 days that was originally needed in three hours and I was charged $29 per day and an additional charge per mileage which was not part of the original contract. Earlier in the day I had booked a reservation for the 15 foot truck and trailer at the rogue city U-Haul location and was later told that they had rented out my equipment before I arrived. Yesterday I spent at least four hours working with you all attempting to rent a truck and it was the worst experience I have ever had with any rental company. earlier in the day I had booked a reservation for the 15 foot truck and trailer at the rogue city U-Haul location and was later told that they had rented out my equipment before I arrived. Yesterday I spent at least four hours working with you all attempting to rent a truck and it was the worst experience I have ever had with any rental company

Lloyd C.
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Great service

John E.
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Le client n'a pas laissé de commentaire.

JEREMY S.
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Le client n'a pas laissé de commentaire.

billy D.
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Le client n'a pas laissé de commentaire.

Shaun W.
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Le client n'a pas laissé de commentaire.

Steven E O.
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Reservation and pick up went very well. Don't see anything in that process that needs improvement. Very simple to do. The only thing I could suggest is to keep the process simple.

Steven K.
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Le client n'a pas laissé de commentaire.

ralph P.
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They where very helpful and Polite

Leo S.
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Le client n'a pas laissé de commentaire.

robert E.
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Le client n'a pas laissé de commentaire.

Alexandra L.
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The location was great but the online process was horrible. I came to pick up my van after hours. There was little light in the parking lot. I was refused service because I looked intoxicated. This put a huge dent in my schedule as I needed it early the next morning. When I was refused service online they didnt give me a reason why. Just because it was dark and i wasnt smiling is no reason to think I was intoxicated. Very frustrated and disappointed in that process.

Billie H.
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Le client n'a pas laissé de commentaire.

paul A.
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Le client n'a pas laissé de commentaire.

David W.
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R&D came through for me on a last-minute trailer rental. No improvement necessary!

denise B.
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Le client n'a pas laissé de commentaire.

Kathleen M.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Le client n'a pas laissé de commentaire.

Ariana O.
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The front counter staff was impolite, and not helpful. I had selected to pick my uhaul up elsewhere but was told I had to go here, which accrued extra mileage on my trip, and I did not receive compensation.

Christine B.
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So nice and friendly. Great service!

James S.
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Le client n'a pas laissé de commentaire.

terrance B.
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Cargo hold wasn't cleaned. Dusty and broken glass that had to be swept before we could load.

James S.
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Le client n'a pas laissé de commentaire.

cary H.
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Le client n'a pas laissé de commentaire.

Elena M.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Melinda M.
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Le client n'a pas laissé de commentaire.

Curt B.
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Le client n'a pas laissé de commentaire.

JERRY H.
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Friendly, prompt, excellent service! Will recommend to friends and will utilize services again!!

Jeff P.
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Le client n'a pas laissé de commentaire.

LUCAS T.
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Awful customer service. The employee working with us took 45 minutes to figure out how to process our reservation, gave us incorrect information regarding the equipment, and was generally incompetent with the U-haul system. Definitely bad for business. Suggestion: figure out your job before helping customers... not in front of customers.

Debra F.
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Le client n'a pas laissé de commentaire.

Troy Z.
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Le client n'a pas laissé de commentaire.

Erik B.
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Very friendly and accommodating. Easy to work with and very fair rate.

Kenneth B.
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Dirty boat shop with rude staff and argued with me about the fuel level. When I left it exactly where it was when I picked it up. So I was charged extra ??

stephanie L.
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Le client n'a pas laissé de commentaire.

Breanna O.
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Le client n'a pas laissé de commentaire.

David S.
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He allowed me to drop off before opening resulting in getting to work on time, he was pleasant for being early in the a.m. very happy and thank you!

N Kathleen S.
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Very helpful. did reservations for me for next week while I was there. Great service. The reservation is not showing up on my account as of tonight and I am to pick up the truck in about 36 hours. I will call in to find out why.

Karmie C.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Casey did a good job renting me a truck. Easy to work with. Good guy

Non reviews have been submitted for this location.

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