Évaluations des clients R&H Sales

I dropped off the trailer at the appointed time. It was 45 min after opening and no one was there. I knocked and called. I left phone message 3 times that day and daily since. I still have not received phone call as requested that trailer was checked in. I took picture and documented time that I left trailer. I am concerned they have had some family emergency or something unexpected.

Staff was amazing and will be back again - Thank you

Easy, efficient return

There is nothing to improve their expertise is outstanding I recommend them for any kind of move that you have to do as far as I am concerned they are number one if you don't believe me give them a try

Good customer service. Familiar with equipment. Friendly.

R&H Did not maintain the truck that we rented. The first one we were assigned had a flat tire, the second one got a flat only 17mi into our trip. The check engine light also came on.

Excellent service

The customer service was extremely friendly, helpful, and quick. The best u-haul experience so far for me and my family

R&H sales did not leave the keys in the box. We had to go to an alternative location. Customer service entered the wrong alternative location in the updated contract. So then they said we didn't return the truck. We had returned the truck same day 2 hours after pick up. Took phone calls and emails to get this all worked out after 2 days. Lots of time and aggravation. If R&H sales had not messed up it would have been a better experience.

Thank you for changing our reservation to Ottawa. Over the last 15 years, our family has rented many uHaul trailers and trucks. This was the best service we have experienced!! We hope to always use this location!

See above. This location has no space for parking vehicles.

See the first box.

I would have requested another truck but that location did not have another. The exhaust leaked terribly. The mirrors would not stay adjusted. The passenger side window would no open so passenger could adjust mirror. It was not a pleasant trip because the exhaust was strong smelling and the AC did not work properly. I am requesting some reimbursement for all of this.

The Ottawa ks location was very helpful with my rental truck. I can not say that about the Fort Scott, Ks location. They asked a lot of personal questions and then turned it around to say, well we ask because of 911. My reply was "I don't want to go to prison or ready to live with killing others on my mind for the rest of my life". I want to know if they ask white customers these questions? I did not get question to death by the Ottawa location. Fort Scott Ks location, for three days, I had to go in cause the order was not right or did not go into their system. Something needs to be done because I did not trust them to have a truck for me when I needed it.

This is not really applicable because this location was, already closed when I dropped off.

Our truck LEAKED and ruined boxes and furniture. When we returned it we told the person this and all they said was “sorry”. It ruined almost $1000 worth of items and furniture. If I didn't care about my items getting ruined I would have used our open trailer for FREE. We rented uhaul to protect our items from the weather and the truck you rented us LEAKED. we should have been offered some sort of reimbursement but instead got a passive apology. I will make sure no one I know ever used uhaul again.