Le client n'a pas laissé de commentaire.
STEPHANIE W
Customer Reviews for R&H Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Not the easiest to maneuver around due to small property. But workers were very friendly, social and helped attached the trailer. Very good staff.
Jamey PI think they did great. It's a very small space but upon arrival we waited just behind another couple but we were early. They were friendly and courteous. Anyway, maybe 15 minutes later, we had a 10 ft truck rented. It worked out perfectly. The only thing I would say is that if they could have had someone come shovel all the snow in the parking lot, it would have been much safer. Due to the very cold temperatures, the snow packed parking lot had turned to ice and there were ruts within in it making it hard to drive over and so slippery, I thought I might fall. So next time, shoveling would be a great idea. But over-all, I'd rent from them again.
Christopher GThe truck door was frozen shut so we couldn't check it at the location (not their fault). There was broken glass, urine, bolts, waterbottles, and other trash in the back of the truck.
Phillip DI wasn’t refunded my full amount!!!! 🤬🤬🤬🤬
Amaya WThe pickup was problematic, first the app wouldnt let my location find the place (they moved) so it wouldnt work. and when I finally was able to get the code for the key the CODE was already in the lock so anyone could have gotten the key. the truck it self was dirty and not cleaned out and less than a half tank of gas.
ryan zOperator Show up on time since U-Haul show hours start at 8:00 and at 9:00 still no one there
Stephanie GNothing it was all good
Teresa SEasy drop off.
Reginald HThe owners were very kind and helpful. I'll definitely rent from this location again if I ever need to move things in town.
Aaron GDon't know, was closed when dropped off
Catherine BDrop off was easy, but was after hours, so there was no interaction with the drop off site.
Sherry AFriendly and helpful. Made sure we were set before we left.
LINDA LThe only problem we had was the uhaul ended up with a flat tire that my husband fixed but it made it where we had the uhaul longer then was planned.
stacy rThe lady running this location was outstanding. She was knowledgeable and extremely helpful. We would definitely use her again.
Dianne CNobody was at this location either. Again, If I hadn't had my own jack, I would not have been able to unhook the trailer.
Christine HNo one was there during office hours. No one ever returned phone calls. I called customer service to confirm my returned equipment.
John GTraining! On your system.
Regina SA lot! The whole process was horrible it took an hour and half to get the truck after arriving, called the 24/7 helpline and after over an hour and talking to 3 representatives I was about to cancel the whole reservation until I commented "I can't believe there is nothing you can do to get me into the lock box because it doesn't recognize my location this is 24/7 helpline and he told me he could send me to another location, I told him I've already wasted an hour and a half so he asked his manager and that process took awhile longer before he came back and said his manager said we could do it manually. Wow!! Really!! Not a single rep out of the 3 new you could get into the lockbox manually and check me in not one! It's supposed yo be a 24 hour helpline but no one knows how to help you. I wasting half my morning before getting a truck and getting started on my move.
Kevin EThe check engine light came on and the motor didn't seem to downshift from trailer mode. I was glad that I only had a short trip. I don't know that it was R&H's fault in any way. I suspect that it was the fault of uHaul itself.
Leslie CNo one around, no phone numbers posted, no clear spot to park the truck without getting in the mud.
Bobby MWhere we went to the one in Ottawa Ks. From our old house to the new house is 70 miles and and they wrote down 65 miles. So we had to pay extra..
John TWas exactly what I needed. I walked in, was helped right away. Courteous and respectful. Merci
Katrina GThe location was in a small town, and was an old location. However, the friendly people there made ALL the difference! They went out of their way to accommodate my change in truck size on short notice, and were so helpful and cheerful on a very hot summer day.
rick cAnswering the phone for questions or confirmation.
Barbra RThe location closed early. Drop off was a little confusing. The staff was very nice when contacted later.
Phillip DThe sink in bathroom was 🤮 yucky 🤢 Luke someone puked in It
DeLayna SReceived probably the oldest, dirtiest trailer at any u-haul location anywhere! The person who hooked up the trailer didn't know what he was doing. He did not secure the tongue to our hitch properly. We hit a bump & it bounced off our hitch in the middle of the road. Thankfully we were moving at a slow speed. Totally unacceptable!
Warren BNothing to change the guy we worked with was new to the process so it took a little longer as expected. Otherwise they were very friendly and helpful.
DUSTIN SIt was amazing! Greta customer service. Reliable vehicle. Thank you!
Brooklyn DHave the truck available when the customer needs it. Since mine was hiden had to get another one
Dawn JThey did not give us the moving blankets and they messed up our scheduled turn in costing me extra fees cause they changed it without my permission. There establishment is nasty.
Marc PTruck was hard to get out little space to work with and no parking available. Get a taker here no problem
Michael BU-haul should know all locations they have. I was told there was no U-haul place in Ottawa but guess what there is!!! Also I will be calling U-haul representative my check in date was Aug 3rd according to my paperwork took it back Aug 2nd and I got charged for extra day???
Crystal SThere was broken glass on the floor of the trailer when picked up. Also, despite being told that all the lights on the trailer were working before I left, the tail lights did not function. Good thing I was driving during daytime hours.
STEVE VThe truck was located behind the building, but the box with the keys and to drop off the keys was in front of the building. It was difficult to navigate the area to find everything.
Katherine DClosed Saturday afternoon and hit my credit card for additional charges with no explanation.
RANDY VThe girls at uhaul were amazing
Robyn NTruck was dirty, had reserved dolly, furniture dolly and 10 pads. None were available. I had reserved 3 weeks in advance. Was not given any opportunity to get them.
BEE SSatisfied overall, was told my cost was going to be about $155.00, but when I actually paid for it, it was about $30 higher. I was told the increase was due to it going out of area, not a local move., but I was very clear that I was taking the Trailer out of town to Omaha, NE. and had discussed where I could drop it off in Omaha, so really didn't believe that excuse for the $30 increase in price. just figured it was a "gotcha". But overall, would use again.
Edward WFantastic to work with! Really enjoyed my experience :)
RYAN FI dropped off the trailer at the appointed time. It was 45 min after opening and no one was there. I knocked and called. I left phone message 3 times that day and daily since. I still have not received phone call as requested that trailer was checked in. I took picture and documented time that I left trailer. I am concerned they have had some family emergency or something unexpected.
JEFFREY D