Customer Reviews for R&R Automotive & Road Service LLC
(Concessionnaire U-Haul dans le voisinage)

81 évaluations

834 S Hackberry   San Antonio, TX 78203

(210) 971-6376

Heures

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(210) 971-6376

834 S Hackberry
San Antonio, TX 78203

Services dans cet établissement :

Heures

  • Lun au ven : 8h30 am à 4h30 pm
  • Sam - dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

A speaker was left in truck young man went and retrieved it and called me back.

Mary G. 
Évaluation :
3

I paid for a dolly and didn't receive it.

ArReeyion W. 
Évaluation :
2

Truck was dirty outside and in the back. We reserved dolly, he couldn't find it so I had to drive across town to get a dolly.

SHAUN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUFI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven J. 
Évaluation :
2

Poor customer service, didn't do a return inspection and when we got home we discovered they had charged us extra, when we called and asked what was the charge for they said we were late to return it which we weren't, just bad.

JESSE RIO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
1

Horrible Costumer service

Alonso G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
2

The vehicle was not ready as for pickup. I used the app pick up. The vehicle was blocked by a U-Haul trailer and I was not able to get off the lot. The attendant was rude when i approached him for help.

Raymundo R. 
Évaluation :
3

truck needed a wheel alinement

Douglas W. 
Évaluation :
2

The facility assisted with unhooking the trailer after making me wait. The trailer was not checked in on 12/22/2020 prior to 12/25/2020 due date. When I called to report that there was a mistake and I did return the trailer I was told that I was mistaken and that I needed to verify I did not have the equipment. After several calls and texts to retailer in San Antonio and Uhaul the trailer checked their property and identified the equipment was on their property and finally checked in the property. This is the worst experience I have had with Uhaul. I do not appreciate being threatened with legal action with my history in renting from Uhaul.

Ivory D. 
Évaluation :
1

Better Customer Service/ The person that helped was very rude.

Marvin M. 
Évaluation :
1

No one did the walk thru at check out. Milage on the receipt was wrong! The customer service was horrible!! There was trash and furniture in the truck we had to dispose of. We were told to be back by 5:45pm, we showed up and the location was close (we got there at 5:20pm)....THEN we were charged a second 133 $+ dollars AFTER we spoke with customer service (800 line) and were told we would not be charged!!! I would never refer anyone to your horrible company and I need a refund ASAP!!!!!!

Corre T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gabriel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lancy K. 
Évaluation :
3

Truck was difficult to start. We had storage at 5810 San Pedro, San Antonio, TX. Extremely frustrating and disappointing to have to pick up truck all the way downtown on Hackberry in an unsavory part of town when parking lot was "FULL" of trucks at storage location on San Pedro, but we were told no trucks available. Waste of time and gas. Big inconvenience for us.

Marcos B. 
Évaluation :
3

The office is small and dingy but the staff are very polite and helpful. They forgot my dolly at first, then what they gave me was old and rusty, could have at least spray painted it to be orange again. The brakes were not in good shape, so driving the vehicle was scary.

Barbara W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C L. 
Évaluation :
5

nice big ass truck to move all my stuff. good staff

matthew M. 
Évaluation :
4

While the vehicle was clean there was an odor on the vehicle like if someone had smoked in it before.

andres A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
1

Location in bad part of downtown. Place closed on weekend so no one there to help if needed.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
1

The guy that rang me up was rude and had an attitude. The older gentleman was however was very nice. The truck was okay. The AC didn't work and when it started to rain I found out neither did the windshield wipers. Probably going to stick with enterprise truck rentals next time.

SAMUEL TYLER M. 
Évaluation :
5

Excellent service fast and friendly

CLEVELAND JR H. 
Évaluation :
2

Richard was his name upon returning this trailer that was so desperately NEEDED by the other location we jut left from in Louisiana, now he states can we go and turn this 5X9 trailer to another location as he did not have any room for it, we had just drove 8 hours the night before and are now trying to return their equipment the next morning as instructed to this specified location as we were instructed. He also asked US the customers could we call around as to where to drop it off. We stated to him to call, he did and we were atleast able to leave the trailer with him. No apologies were given at all, from either sites not even from calling 1-800 number, again VERY DISSATISFIED EXPERIENCE and we have always used UHAUL before!

DARRIN LOUIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sophie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
2

Employee I met at the location was unfriendly/ seemed as if I was wasting his time.

Joseph A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDUARDO E. 
Évaluation :
5

Nice folks. Easy drop off.

Andrew P. 
Évaluation :
1

Associate at rental location never checked my equipment in when I returned it so I was overcharged hundreds of dollars. I only should have been charged for one day. U-haul customer service was able to help me regardless of the associates inability to perform a simple task of checking my equipment in after use. This location I would not recommend due to my costly experience. U-Haul as a company provides exceptional service so I will still rent from U-Haul, but at a different location.

Marisa C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trisha E. 
Évaluation :
2

More friendlier services from the staff and provide some sort of sign to show the entrance to the location.

Hannah R. 
Évaluation :
3

Make sure that the tank gas is full when rented

Luz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie S. 
Évaluation :
5

Outstanding service and knowledgeable concerning equipment.

alejandro G. 
Évaluation :
5

Easy process once i learned the app

Joseph N. 
Évaluation :
3

There was an issue with the Uhaul login for the return and I had to call customer service for assistance, who was very helpful.

Matthew H. 
Évaluation :
2

The staff were nice but the equipment was really dirty and unmaintained.

Erin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny V. 
Évaluation :
2

Just not in a good area. Had people bothering us. Rather have someone to talk to inside to pick up keys and not just mobile.

Alexis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
3

Area is quite scary.

Kristina K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
3

The trailer was there and in good shape and I didn't have to wait. But the person that waited on me was not friendly; he did what was required but it was not a pleasant experience. If I need a trailer again in San Antonio, I would probably try another outlet.

Breck P. 
Évaluation :
3

Let customers know that the key box is across the street from where the truck is located

Kimberly L. 
Évaluation :
3

The check-in process was horrible, took 45 minutes to get my truck and the support was even worse. The people on the chat system were rude and failed to get me through the check-in process and it took almost 30 minutes on hold talk to a human. Definitely won't be using Uhaul again.

Evan Y. 
Évaluation :
1

really rude staff. couldn't care less about what I was there for. nothing was explained or communicated

Brian A. 
Évaluation :
2

The guy was rude and more interested I his phone and Facebook messaging. Stated the truck was 7/8 full and was NOT. Other in the office that wasn't with Uhaul were friendlier and helpful than he.

cherie W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ashton A. 
Évaluation :
1

We couldn't drop the uhauls off for the 24/7 drop point at this location. There was NO WHERE to actually park a 26ft uhaul let alone two of them.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
1

Very disappointed with their service. It was difficult having to use my phone to get the truck. I felt I was over charged now I have to dispute the charges with my bank. Richard was very rude with me over the phone. Will never use this location again.

Lita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis H. 
Évaluation :
3

Stopped at location 505 s loop 1604 to drop off and receive confirmation drop off since the internet said it was open from 10-9, arrived at location and it was not open

Alejandra G. 
Évaluation :
5

The location we picked the rental up from was great. Very upset though that the location we dropped off didn't mark the rental in the system as returned. Resulted in large fees from U-haul and subsequently l over draft fees from our bank. Also, the key drop off was hard to find at the return location.

Duhan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephan H. 
Évaluation :
1

I am being stuck to pay for a broken windshield that I did not do. There was a crack already yet somehow it's my fault.

Allison V. 
Évaluation :
1

Just plain awful experience!

Marco G. 
Évaluation :
3

Clean the windshields. My windows were buggy splats all over.

Robert L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Enrique V. 
Évaluation :
5

Great staff, great service, great experience overall!!

Adriana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie E. 
Évaluation :
1

We waited one hour to find out truck was broken, agent could not help us get another truck. Will never go back there. We had reserved one in our neighborhood and uhaul switched us to Hackberry and told us we would get better rate which we did not get at second location.

elizabeth C. 
Évaluation :
3

Rental Truck was very dirty. Drop off location thought I did it.

Vidal Z. 
Évaluation :
1

They did not bother to review or check the trailer and did not come out of building at all. We double checked with them if everything was ok and they said yes. Then now they are charging me two additional days . I rented on 2/16 returned it on 2/18. They are saying I returned it on 2/20.

NELDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan A. 
Évaluation :
3

Told truck had 1/4 tank of gas; when I drove off I noticed it was not even 1/8th. Truck was dirty outside and the inside windows were filthy. I had to clean the inside of the windows before leaving from San Antonio to Dallas. On the flip side, the person that assisted me was friendly and very helpful.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rolando J. 
Évaluation :
5

Great experience all around! Thank You

OSCAR B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

It's a place to rent

Timothy R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tomas G. 
Non reviews have been submitted for this location.

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