Le client n'a pas laissé de commentaire.JOSEPH F.
Customer Reviews for R&R Merchantile
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Harrington, DE 19952
Services dans cet établissement :
- Lun et mar : fermé
- Mer - sam : 9h am à 3h pm
- Dim : 12h pm à 4h pm
Heures d'ouverture spéciales
- 4/11/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lot was a little tight since there were many other vehicles there. The lady was very helpful. The check out process was NOT organized well. You should have CLEAR steps to walk through the process. Due to the check in AND check out process difficulty, I would NOT recommend uhaul as a 1st choice.Richard L.
improve communication between main office and rental locationsDAVID P.
The nicest most helpful folks ever. We had an issue with the reservation, but we got it figured out. I have new friends now, not just someone to do business withKENNETH H.
Did a drop off on a day off but I talked to them on a phoneJACOB H.
Le client n'a pas laissé de commentaire.Donald H.
Le client n'a pas laissé de commentaire.Alan M.
Lady at the counter extremely friendly and courteous. Very good experience, can't think of anything to improve.Barry F.
I'm being charged for a hundred miles when I gave them notice mileage was wrong before even leaving and only went 30 I shouldn't even have to be worrying about this at all so super poor experience. Craig AllenCraig A.
This location was extremely friendly and very helpful.SHEREE C.
This process was so smooth. The owners of this location were extremely friendly and helpful. They are very thorough at explaining everything and very easy to work with. Je les recommande chaudement. Thanks for such superb customer service!!Patricia H.
The owners/operators of the rental place were very courteous and helpful. Thanks.....Leslie R.
The staff here were friendly, and helpful. I have no complaints with them. The person that rented the trailer before me was very late returning it and it did cause a bit of a problem. I didn't want my rating to reflect poorly on the location, it wasn't their fault that the person renting before me caused so much trouble. All in all, the staff at this location were friendly, professional, and helpful. I would rent here again.Traci W.
Be a little more considerate of the customers needs/concerns.Jessica J.
Le client n'a pas laissé de commentaire.Francisco B.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Amanda S.
Everything and everyone were very satisfactory. Franchise owners were very kind and friendly. Equipment was excellentSteven C.
Great - thanks!Roberta Petti L.
Low rating only because we traveled thirty minutes away from the original location that was supposed to have the truck we reserved. The Dover location failed to serve us well in any aspect but this Harrington location was very goodBrennan C.
Danny and Janet were awesome. Small location but perfect service. No stress , no hassle rental.Jay A.
Le client n'a pas laissé de commentaire.robert G.
I needed a short-term rental, and this shop was able to accommodate my needs. They were helpful and very customer oriented. I will do business with them again.Hubert J.
Le client n'a pas laissé de commentaire.Vybav H.
Le client n'a pas laissé de commentaire.ryan F.
Le client n'a pas laissé de commentaire.RAYMOND P.
Le client n'a pas laissé de commentaire.James S.
The only complaint I have is being quoted one amount and charged another. And adjustments wasn't made for the gas we put into the van. When we got the quote it was understood the Dolly price was included.Tracy W.
Le client n'a pas laissé de commentaire.Edward W.
Le client n'a pas laissé de commentaire.Jonathan J.
Le client n'a pas laissé de commentaire.EDWARD S.
While the equipment was fine, and the perfect size, the overall experience was awful. Nowhere was I instructed on what was required after I called upon arrival. The U-Haul site said call when you get there. We had to take pictures, and navigate codes. I know the majority understands how their smart phone works, but I am a bit older and don't. It shouldn't be assumed. I will only pick up and deal with a person from now on. The lady at the R&R Merchantile was very kind when we returned the truck, and understanding about the trouble I had with using the phone for pick up.Allan L.
Le client n'a pas laissé de commentaire.Brenda R.
GREAT LOCATION TO WORK WITH TELL THEM THANK YOU FROM ME .John B.
N/P great to. NBC ;Parker A.
Better overall management of personnelKimlim R.
Your on line drop off service sucks didn't work had to go inside and initiate drop offLantz P.
Very helpful and would use them again.Conrad S.
Good experience as usual.Roger C.
Le client n'a pas laissé de commentaire.Stephen M.
Nothing was all good thank youDaniel H.
Le client n'a pas laissé de commentaire.Glenn C.
Le client n'a pas laissé de commentaire.george P.
Thank you for all your help, I got down here safely and that's all that matters!Autumn F.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.BRUCE L.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.FELIX C.
We had a great experience. The people at R&R were friendly and accommodating.Charmaine H.
Janet was great!Sarah S.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.natasha M.
I have to ask a question: does uhaul not require the rental centers to be able to service rental equipment? This is the third rental center I have done business with in Delaware that is predominately an antique store type business. What I am getting at is that they have no real ability to service the equipment. This trailer was perfect this time but it came from capital Accra in Hartford ct where they are set up to handle the mechanical requirements of maintenance. Antique stores and â€œjunkâ€ shops have no expertise. If I were picking up there I would have no confidence that even tire pressures are checked.John K.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Pat S.
I would change absolutely nothing. Le service a été excellent. MerciGeorge T.
Le client n'a pas laissé de commentaire.Brian Z.
Le client n'a pas laissé de commentaire.Jason W.
I had a reservation for a 26ft box truck which I could of moved in 1 load but the reservation that was done 6 days in advance was never recieved I guess. No one from uhaul contacted me regarding my reservation like they said they would. I had to take a smaller 20ft box truck and I made 2 trips instead. The second trip was only to take my couch and love seat and with a 26ft truck I would of had space left over. So that being said im charged for double the distance instead of what I had planned out. Not my first rental from uhaul but it'll most likely be my last. I have a budget I was trying to maintain and this did not helpJoshua D.
Le client n'a pas laissé de commentaire.Mike W.
Le client n'a pas laissé de commentaire.Isaiaheisha R.
Le client n'a pas laissé de commentaire.FRANCIS I.
Wonderful customer service.margaret H.
U-haul had no trucks available. This location did everything possible to get one for me but had to refer me to the national reservation. That was a futile exercise; the best they could do was find the wrong equipment too many miles away to be of any use. These smaller branches need more access to equipment.Robert W.
The only problem, was there was an issue with the computer that day which made it take a bit longer. But, I was patient, and the person helping me was very pleasant and kept apologizing.RHONDA T.
The location was closed when i arrivedTHOMAS H.
Very nice people to work with. Had very bad experience with the dealer called Fatboy's in Seaford, don't go there... The people at R&RMercantile were very nice to work with and will use them again..Angel C.
Le client n'a pas laissé de commentaire.Linda J.
Close this location completely. I was billed incorrectly and it took me over an hour to pick up the truck. Incorrect billing, they didn't seem to know what they were doing and the hours are so limited that I can't even get me billing straightened out for 4 days. They insisted that I sign a false and incorrect contract or else I couldn't have the truck.Jennifer J.
Le client n'a pas laissé de commentaire.Thomas H.
Everything was excellentVanessa O.
Le client n'a pas laissé de commentaire.trevor G.
Very helpful and hooked everything up for us great people to rent fromJohn L.
Le client n'a pas laissé de commentaire.Deborah W.
Le client n'a pas laissé de commentaire.David S.
They took good care of me, calling around to make sure I got the trailer I needed.ROGER C.
need jack on all trailersRichard S. B.
Le client n'a pas laissé de commentaire.Michele M.
Le client n'a pas laissé de commentaire.Jeff R.
Awesome Experience at this location !!!!!!!Randall F.
Le client n'a pas laissé de commentaire.Jeff W.
Le client n'a pas laissé de commentaire.Jason D.
Le client n'a pas laissé de commentaire.Jason D.
Very friendly folks, check in was fast and easy, would rent from R&R Mercantile anytime.Bruce M.
Le client n'a pas laissé de commentaire.Dustin C.
Pick up location was awesome, but once the truck got on the road some kind of nasty smelling rotten food mess slid forward from under the seats... we cleaned it up but ewwww..... otherwise everything was great. Personnel were very nice and very helpful and we loved the set up there!lyn T.
Le client n'a pas laissé de commentaire.Holly P.
Nothing. The folks at R&R sure made it easy. Merci!Gary S.
Le client n'a pas laissé de commentaire.JESSICA W.
Le client n'a pas laissé de commentaire.Karan D.
Le client n'a pas laissé de commentaire.PHYLLIS T.
Dedicated office area. Currently it appears to be thrown together.William M.
Le client n'a pas laissé de commentaire.Jose O.
They are just getting started and were pleasant to deal with. :)michelle H.