Évaluations des clients R&S Truck Caps & Accessories LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de R&S Truck Caps & Accessories LLC

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Shalonda S. le

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My location to pickup got moved 4 times which was very inconvenient. Drop location closed at 3 pm on a Saturday. Horrible experience with Uhaul. I've used UHaul several times and have never been so disappointed as I was this weekend. Returned truck super early was not refunded any portion of rental cost.

ALEX U. le

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Sat 11/23/2019 8:58 PM Sent Items To: publicrelations@uhaul.com; Show all 4 attachments (1017 KB) Save all to OneDrive - Personal To whom it may concern, I would like to share my experience with uhaul. On Friday 11/22/19, I went to pick up my auto transport. The gentleman helping me was very helpful and was trying to get me set up but the trailer wasn't "checked in." Mind you, I called the day before and confirmed the reservation as requested. He called a uhaul support line and somehow it got checked in. While he was working on the computer his colleague was going to hook up the trailer. So i backed the truck up to the trailer and he set it on the hitch. I got out of the truck and noticed that the fender of the trailer was dented in very badly and I had concerns of it hitting the tire when the car was loaded on the trailer. Then I noticed the one strap was frayed and melted in one area. We went back inside and told the gentleman on the computer. He said they were going to find me another auto transport in the area. He called uhaul support and they kept directing him to auto transports that were far north of where we were despite him telling them that I needed to go south. Both him and his associate started calling every dealer in the area looking for an auto transport that wasn't falling apart but didn't have any luck. They did everything in their power to get me a new trailer. I told him that I needed to get going because it was over an hour and a half that I was up there when it should have only taken twenty minutes. They documented the messed up fender and the bad strap. Tonight when I went to return the trailer after hours, I logged onto the website and it said that I didn't have any reservations and wouldn't let me check the trailer in. I called the number that was given to me on the paperwork and they had to redirect my call to the person that deals with checking in after hours. I waited on hold for 25 minutes and then decided to leave. I have wasted enough time dealing with this trailer. I stayed on the phone for over an hour before hanging up because it said wait times were higher than normal and someone would be right with me. I called customer support and someone answered and checked in the trailer without even asking about my experience or if it had any issues. As a repeat customer, I had such a bad experience with this uhaul. It amazes me that a customer would have to deal with all of this. It's December 1st now and I still haven't heard back from customer relations.

stacy S. le

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I dropped it off with the gentleman at the counter and no issues at all.

Toshiaki N. le

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Le client n'a pas laissé de commentaire.

Tina R. le

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I was told I could pick up my 15' truck in Massillon and I rented a car in MI to drop off within blocks of my U haul pickup. Then I was informed to pick up my truck in Akron (26 miles) difference than the 3 blocks I was gonna walk. So, I had to pay $50 to get to that truck and stand in the rain waiting. Then I'm told I was upgraded( due to the inconvenience to a 20' truck) which I drove 26 miles out of my way to pick up wasting gas. THEN the 20' truck sucked gas for 4 hours so I'd like to know what was sooo good about that upgrade I did not need?

PETER B. le

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Limited availability but they had what I needed. Extremely helpful staff.

Kristin O. le

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I was in a pinch and they came thru

Henry B. le

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Le client n'a pas laissé de commentaire.

william C. le

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Happy with the service. Airways have used Uhaul before, and would use them then again.

Debra B. le

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Le client n'a pas laissé de commentaire.

Lindsay S. le

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Clean the cabs of the trucks charge extra when a person smokes in the truck cab. Very unsatisfying with the truck rental

James M. le

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None really. I will say that I was really impressed with the app for returning the truck after hours. It went much better than I expected it to.

William W. le

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Le client n'a pas laissé de commentaire.

Tamika S. le

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Le client n'a pas laissé de commentaire.

Holden C. le

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Le client n'a pas laissé de commentaire.

Leslie H. le

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The cab of the truck was terrible! It smelled of animal urine, full of pet hair, cigarette ashes, and filthy seats. We had to drive for 2 hours to our destination and my son's allergies were affected by the smell and pet dander. This is the only time that we've experienced an unclean UHaul truck.

Todd B. le

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Le client n'a pas laissé de commentaire.

Andrew K. le

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Le client n'a pas laissé de commentaire.

allen I. le

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The car dolly was easy to use. Greg was very helpful in showing me how to hook up the car we towed from Akron, Ohio to Valparaiso, In. The only thing that was a problem, although slight, was the ratchet was rather hard to use. After arriving home, I put WD-40 on the ratchets & that made for an easier task. I'd never used this item before, & found that it was easy to haul a car this way.

kamberley W. le

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This place we picked up from was very friendly, helpful and went above and beyond to make sure we had everything we needed to travel safe. I would love to be able to pick up from them again. We needed a light attachment and their prices were very fair and reasonable for us.

Erin O. le

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Le client n'a pas laissé de commentaire.

RALPH G. le

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Le client n'a pas laissé de commentaire.

Blanche H. le

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Advertising at 19.95 for 10" truck....@0.99 cents per mile, that was not the case, i got charged way more than expected....i will be seek legal advice...

Dennis C. le

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Le client n'a pas laissé de commentaire.

Douglas N. le

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Le client n'a pas laissé de commentaire.

gary Z. le

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Le client n'a pas laissé de commentaire.

Brian T. le

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Le client n'a pas laissé de commentaire.

Karl L. le

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Easy to back up to trailer, lots of space.

RICKY S. le

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Truck had a dead battery when I arrived for pick-up. Owner was aware and said it was just changed 2 days ago, but went dead due to cold weather. All he did was jump the battery to start the truck and told me to call the Uhaul 1-800 number if I had a problem. Well I had to jump start the truck 2 more times. I didn't have time to call to report a dead battery and then wait for a new battery.

Chris O. le

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Le client n'a pas laissé de commentaire.

KENNETH C. le

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you all suck and cost to damn much

Robert G. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

DOUGLAS W. le

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Fast and friendly, just how I like my truck rentals; and my women now that I think about it.

Steve J. le

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Le client n'a pas laissé de commentaire.

Trevor B. le

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Quick turn-in, helpful staff. Cool store.

Mike J. le

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Le client n'a pas laissé de commentaire.

richard M. le

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They were very helpful and timely. You couldn't ask for an easier rental and return.

jim C. le

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Le client n'a pas laissé de commentaire.

Vladimir G. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Le client n'a pas laissé de commentaire.

William R. le

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Improve the registration method. I registered on line and put in all information. Had to have agent put all information in again at the pickup. He had to call uhaul to have them put all the information in again. Of course this is me giving the information each time. Same information each time, but it took the agent over the phone to get it to take. Not good for business.

Kenneth C. le

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Le client n'a pas laissé de commentaire.

jamie S. le

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Le client n'a pas laissé de commentaire.

Jaqueline J. le

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I was told to pick up from Vernon Odom and when I arrived I was told to go to S Main st. They should Give complete information regarding rental information I was under the impression that I could only turn it in on Monday, that was not the case. Unhappy

Glenn K. le

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Our truck was supposed to be at V. Odom Blvd. It was not. We had to drive across town to get it and were told that we were not supposed to get it til 10am when we said we would be there at 7am. The site where the truck actually was did not open til 8 but the woman at R&S was wonderful. Get your reservation system together UHaul. That morning sucked.

EARL S. le

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nice people friendly and helpful. Thanks E.J. Stone

SUSAN D. le

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Le client n'a pas laissé de commentaire.

Rebecca E. le

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Le client n'a pas laissé de commentaire.

doris A. le

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Very nice people to work with. Greg was nice and professional on the phone AND helpful!

chuck S. le

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Le client n'a pas laissé de commentaire.

FRED S. le

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You can teach your personnel how to use your computer system. I was there for an hour and was told that it will cost 205.00 for a 6 hour rental. I stated that I paid between $80. and $90.00 when I rented from the Hamilton Rd location in late December (Check Your Records) but I was told that it would be $200. plus. I told them It is BS but I need a trailer. When I returned it 6 hours later I was told that the paper work I was given was incomplete. Very Poor Service.......

IRVWARCHOL W. le

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I reserved the trailer for R & S, Main St, akron. When I went to pick it up , they couldn't find the reservation as it was booked for the other R & S location. I returned urged as instructed but they never completed the paper work so I was contacted for failure to return the trailer. It was at R & S when Uhaul called them today.

Harvey N. le

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Le client n'a pas laissé de commentaire.

Desale H. le

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Le client n'a pas laissé de commentaire.

NEAKA S. le

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Le client n'a pas laissé de commentaire.

susan V. le

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thanks for a smoothe experience!

Douglas A. le

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Le client n'a pas laissé de commentaire.

Douglas A. le

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I had reserved 12 Furniture Blankets. The location only had 4 on hand. I ended up cancelling the Blankets. They were very slow there while I had people waiting to help ne load the truck.

HERBERT J. le

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Have 2 trucks available to rent.

Dennis A. le

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Great customer service -- Thank You

David M. le

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This was by the far best experience I have every had with U-Haul. R&S was so friendly and helpful toward this transaction. Made this day an easy one for me!! Thanks !

Michael R. le

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Check in process was slow. We rented a 12' covered trailer and there was no independent leg lift on the tongue so we had to physically lift the trailer on and off the hitch with no assistance which also meant we couldn't unhitch the trailer to leave it parked unless it's empty

DANIEL D. le

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Le client n'a pas laissé de commentaire.

JOHN G. le

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0

KEITH B. le

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Fix wheel bearings and grease pivot point on dolley

PAUL R. le

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Le client n'a pas laissé de commentaire.

Gerald S. le

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Le client n'a pas laissé de commentaire.

dan Z. le

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Le client n'a pas laissé de commentaire.

RICHARD R. le

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Le client n'a pas laissé de commentaire.

Kim A. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Le client n'a pas laissé de commentaire.

James D. le

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I had originally rented the trailer at your Portage Cars location in Ellet. When i went to pick up the trailer the manager said the lights did NOT work and could nto rent the trailer. He then called and sent me to the RS Motors location in Akron. This maent additonal driving on my part!!! Why wasnt a suitiable trailer checked, repaired and available at the location close to my home. I did not appreciate the additional waiting, calling and driving as it took away from my moving time!

anthony S. le

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Le client n'a pas laissé de commentaire.

ANN I. le

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Le client n'a pas laissé de commentaire.

Jacki L. le

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Le client n'a pas laissé de commentaire.

DARRIN M. le

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Excellent location - well run operation.

NIcholas G. le

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This location was supposed to be a 24hour location to drop off. When we pulled in the parking lot there were no other u-hauls. The store was closed. We were able to locate the key drop box, however the tube was too small to fit the key with the one way tag attached. We were fortunate enough to have an employee talking to friends in the parking lot who took the key inside for us.

Cindy S. le

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Staff was not prepared to handle the rental paperwork. It took 1 1/2 hours to complete neccessary papers and pay. I was handed keys and left alone to locate vehicle and trailer. I mentioned at store that the cab had kitty litter but nothing was said. I took video if inside and outside of truck for my assurance. Upon returning hone to load truck I moved the seats and realized just how much litter was in the cab. Behind and under the seat were full of litter, cat pooh, food, vomit, and trash including cigarette butts. The window was so filthy I was unable to see. I had to postpone my schedule to CLEAN someone elses mess. This was very unacceptable. The smell was not pleasant and we had a 25 hours drive ahead of us.

deanna M. le

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Very good customer service...very helpful

LOUIS L. le

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Great customer service