Évaluations des clients Randy's Transmission & Repair
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Randy's Transmission & Repair
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Harold K. le
Your reservation service is terrible. Call me for details 516.458.7007
Tony G. le
Main office,from beginning, wrote me up for truck, not a trailer, we wanted a trailer, and pick up terminal said we were written up for truck, as it worked out, it was fine., chain of command was wrong right down to pick up, but it worked out
Michael M. le
Nothing they were great and easy to deal with.
Richard D. le
Helpful and pleasant people to deal with.
adam S. le
This was the cleanest best maintained truck with over 50k I have ever rented. Brakes worked well, engine ran well. There was even signs of the door locks being greased. I never fill they things out. But they earned it. Great people!!!!!!
Zdzislaw B. le
Very friendly and helpful staff
Ronald L. le
No need to improve - everything was fine.
Zdzislaw B. le
Very friendly and helpful staff
andrew D. le
The return process was even easier than the pick-up
Denise W. le
Very polite and made my move easier
L.G. A. le
Very nice people pleasure to do business with
Erkin S. le
Pick up was after location was closed, I was not able to do it using my I-phone (the system stated that I need to come back in the morning). The people at the location opened the office and did everything needed through their computer, it was very nice of them. But still - the phone pick up system is not good
JASON K. le
Great, friendly service. Easy to pickup and drop off vehicle.
Arthur A. le
Friendly, excellent service.
Barbara M. le
excellent service!!!!
Michelle E. le
Fix the published hours or adhere to published hours, more training on how to execute and alter a reservation, know the difference between charges and credits,(My credit card was charged three transactions totaling about $300 for what should have been about $70) have ready answers to common questions such as the gas fill up charge per gallon, and lastly have a bell or something for customers to communicate to staff out of the office that they need service.
Thomas S. le
The price of 1995 a day is a joke for 4 days it cost me over $250 you have to pay the 1995 Plus Insurance Plus by the mile and it's ridiculous I will never rent a U-Haul again I will not recommend it to anyone there are other truck rental services without hidden fees
Crystalyn S. le
Your online ordering. Fix it so no one else will have to delay or cancel their trip because you have the wrong part number for the SUV's.
david L. le
they had to pick up a trailer from another place. when I hooked up, the trailer lighs. they did not work. they worked on the light issue. when I hooked up again, no lights. they said, that it was the car trailer wires. I had uhaul in Manchester nh, install it. I had to go to a trail repair shop. they found the control box was diffective, that nh installed. this was the first time using it. it cost me 180.00 to replace it
Robert M. le
Helpful and friendly
jon M. le
Poor signage to drop off
Robert M. le
Huge opportunity to improve has nothing to do with the pick up or drop off locations. 2 key areas to improve GET ADDITIONAL HELP ON YOU PHONES. PEOPLE ARE HANGING UP ON CUSTOMERS WHO ARE ON HOLD. GET THEM HELP SHOW MORE FLEXIBILITY IN DROP OFF LOCATIONS. I CONTINUE TO GET PUSHED TO PLACES I DON'T WANT TO DROP AT. Otherwise, equipment was good and move went well.
harry S. le
Nothing everything was great
Robert M. le
If I recheck in, I would like to just show ID and be on my way.
Mary T. le
Awesome people who care about their customers.
james F. le
Your company sent another customer's documents that included their social security numbers, license numbers, address, full names & other personal information to me. It came specifically to my email address which is a unique address & could not possibly have been an accident. 972-949-2299
KRIS G. le
Annie was extremely helpful and very friendly. A total pleasure working with her.
steven S. le
no one was there, no call back as requested
Joan T. le
THE MIRRORS DID NOT MOVE ELECTRONICALLY
BONNIE S. le
Very nice service. Thanks again
Heather C. le
none, thank you for all your help! much appreciated!
Andrea N. le
ANNIE is professional and well informed. Todd & Andrea Norlander
James P. le
Annie helped me minimize my costs and adjust to my schedule. She was very helpful.
Matthew L. le
I dropped my truck off at a different location as directed by the Uhaul pick up location.
Kenneth S. le
No one was there to receive the truck.
Cynthia G. le
The proprietor was very friendly and helpful, even opened a little early.
Peter I. le
Wasn't there but drop off after hours was easy and the location easy to find as well as the return slot
joseph N. le
Very good experience, quick, easy and great service
JOSEPH H. le
I called u-haul (NOT RANDY's) to order a truck. I was told that there were only vans in my area (Oneonta, Grand Gorge, and Prattsville). When I arrived at Randy's there were two 10 foot trucks sitting on his lot. We were able to change the order and get a truck. It would be nice if u-haul knew what they had available to rent to their customers. The service at Randy's was flawless!! Would deal with them again.
CHRIS G. le
Perfect! Thank you! Chris @ ASF
OSWALD M. le
The location is not recommended because I was forced by U Haul to pick up the truck at that location. Overall the folks at Randy's Repair were very professional and helpful. I am not happy with U Haul for making me travel 1.5hrs out of my way to pickup a truck.
Charles S. le
Everything was fine
ANNE A. le
GIVE ME A TRUCK WHERE I BOOKED IT! I RATED THE LOCATION POORLY BECAUSE I WAS PROMISED A TRUCK IN ALBANY, NOT PRATTSVILLE (it is not their fault). Furthermore, I should be compensated for the extra fuel that I had to buy as a result of this extra mileage.
SAM R. le
I thought the service was great and they worked well with me to accommodate my needs.
phil H. le
Very Friendly and explained everything very well
GERALD B. le
Never told trailer would not be in the location that we contacted, instead had to travel 2 hrs. to pick it up!
LYNN K. le
I was disappointed in the fact that I picked a pickup location 5 minutes from my house but instead was given a pickup location an hour and 15 minutes from my house. I received this info the day before my move. Which added 2 1/2 hours of travel time. I was giving extra mileage but what about the extra cost of fuel and time?
DIEGO M. le
Again, something remotely near to the original drop off location provided (who told me they no longer work with U-Haul because the company is terrible) would have been really nice. Driving 20 minutes out of my way after I had already driven in the other direction was not fun. Not totally the location's fault and more of U-Haul as a company's fault. If you are reading this, no matter what the cost, close out and run to another provider (Budget, Ryder etc.) as U-Haul is going to make your move miserable
JACK H. le
Very friendly and professional staff
RICHARD R. le
Overall the service once received was fine. We were told that we could pick-up unit at 8 A.M. Had to wait 35 minutes. Owner said they do not open until 9 a.m. we were there at 8:40 a.m.