Unable to use the uhaul app to check in
Ryan W
Customer Reviews for Rapid Wrench & Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Renting the van was Quick and easy . Recommed to anyone.
PHILLIP MThe website check out is glitchy.
Paige Keveryone was very professional and friendly. I was in and out and on the road very quickly. Drop off was done with the same ease.
mark mVery professional.
Connie RLe service à la clientèle était génial. Priced fairly. I would definitely recommend to anyone!
Lisa BHassle free. Everything was clean. Everyone was friendly.
tONY MThis was an excellent experience, vehicle was clean, safe and a great ride. I will definitely recommend and rent from you again
Beth KHad an issue with 24hr pickup at another location. This location handled it great. No issues. Will use again.
Jeff KStaff was very nice and process was quick and easy
Andrea VImprove the uhaul app. We scheduled to pick up the truck thru the app however had issues with it. The gentleman working at the pick up location was very helpful and was able to issue the truck to us.
Edward EVery nice people who own and run this place . Thank u so much for ur help today . U guys are life savers .
Joe MCustomer service was exceptional, polite and courteous. Merci.
linda SThe best part of this experience was the great woman at the desk. She knew what she was doing, was kind & professional. The truck was dirty.
Christine Ldrop off was easy
Jeremy SVery professional and quick service
Jim WThe price is too high, when you pick up the truck. The mileage is too high, and the total is too high.
Janice WNothing. Everything went perfectly.
Don RThis location is very helpful and friendly. I've rented from them several times and will continue to!
Louis GEverything went smooth, I have no suggestions for improving.!
Robert LLocation does not have ample parking for uhaul customers. Had to park personal vehicle in another location across the street, and cross back which is a five lane state route.
Jim ETruck was pulling really bad to right back door kept opening and transmission kept on jumping and when I got the truck I drove 4 miles and then it was on empty. I have put $40 in the truck and then another 50 I bring back more gas than it was when I got the truck I took pictures of it I am very upset. The truck drove terrible.
Tina HThe guy didn't help us check in at all and we were having issues with the App to log in. So far I am showing I am charged 2X for this service as well.
Jonathan ZNotify customers if equipment requests are out of stock ahead of time. Requested furniture blankets were not available at pick up. Poor job explaining rental requirements. Was not aware of mileage total for rental and was assessed a fee for exceeding mileage "allowance" in a move that required multiple trips.
Jonathan BGreat customer service!!
sean mPerson who gave me the uhaul just removed our damage protection without consent so we just got refunded for that and couldn't get it back after we left the lot. Just a lot of miscommunication from the woman who gave us the uhaul.
Donald Gvery easy on return.
martin cGreat service.
david rAttendant was very patient as I had issues with my credit card. He waited until I could work out the problem and didn't just turn me away.
VANESSA SUsed the 24/7 so pick up and return was very easy to do in my phone
Paul SChanging my drop off location at the last minute in order to charge me for extra milage. Shady business practice uhaul.
Mike BOutstanding Service!!
Len MUhaul abuses its power and the way it treats it's customers is a disgrace - they charged me for damages I did not cause. They were not cooperative and treated me terribly when I tried working with them to resolve the issue. I have filed a fraud claim against them. I will never use Uhauls services again and will share this experience with everyone I know.
Carlo HI had never been to Rapid Wrench before. From the first call with Jeff to the lady behind the counter, they were very friendly and helpful. We would definitely rent from them again.
carol veverything went smoothly and it was easy to rent and return
Patrick RThe lady that helped me was perfect, happy, friendly, professional and polite.
PAUL Smerci
Jeramie AThe transaction went flawlessly from reservation to truck return. I was even able to leave my vehicle there during the 24 hour rental and get an oil change. Well done!
J CHave more reliable trucks
GRANT VPromptly let me know they received the vehicle after I had left it after hours.
Ryan MThe self pick-up feature was a little confusing and hard to navigate The truck had oil sludge spilled in the back The drop off was also confusing and not very user friendly
Colin CVery polite and caring staff. Great location.
Dusko NExcellent service à la clientèle.
Robin NFriendly, fast, efficient.
Bradley F