Excellent customer experience with good people.
Ronald E
Customer Reviews for Ray's Carpet & Flooring
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service!
Todd SFriendly folks, easy process to pick up and drop off. Truck worked as expected with no issues.
Sean MPick after house. That was a joke that is goodness for the wonderful person who I actually spoke with that helped me after all the issues I had.
DEANNE WI've use this location several times to rent U-Haul's in the past. Rays carpet is by far the best place to rent a U-Haul in the area very knowledgeable very fast. I always have the equipment. I'm looking for customer service is 1 000 %. Thanks again I'll be back.
JEFFREY HVan dash said 0 % oil life. Whole renting process through the app/website was incredibly frustrating. Geo location would not load on GPS despite allowing it. Most disappointing was that I was given the option to choose drop off location, then when it came time to return I had to go back to the original location. Wasting time and gas.
Ellen LNothing needs improvement...Wendy is a treasure. Friendly, efficient, patient, knowledgeable. Wonderful working with her.
Shay MNothing. Keep up the excellent customer service you provide to your clients. Wendy, is by far, the best uhaul representative that I have ever dealt with. Thank you, Wendy for making my move a positive experience.
Bradford PA
Amelia JNotes were added to the final turn in document.
Scotty AThis was an amazing experience! They very clearly explained every aspect of the equipment and how to correctly use it. They were also very friendly and welcoming!
Courtney PI never rented a car online and I never will again
RUSSELL HGreat people very friendly and helpful this is my go to place. Tim
Timothy HExtremely easy process and wonderful Customer Service! Fortement recommandé!
Leonard CBest Customer Service!!!
Michele KGreat product , super easy to deal with. Great communication
David HI appreciate that even though the truck had problems during the rental, this location was caring and listened.
Keith CBest Customer Service EVER!!!!
Michele KThis lady and her husband own a floor place as well as U-Haul and they do an excellent job I've never had any issues with them I've rented from them many times and will rent it from them in the future
joni lExcellent service à la clientèle
Bettye KThe representative showed showed outstanding professionalism and she was very courteous.
James FNa
Milton EThere was a gallon of spoiled milk left in the uhaul and it had a horrible smell. Unfortunately I had to clean it up and the smell still lasted the entire time. Whoever is checking the uhauls is not doing a good job.
Tandarae MThis front office integration was excellent.
Jimmy WNothing. Everything was perfect
Latangela PNothing. Customer service was outstanding!!!!
Richard BThis is the only Uhaul I use they are always great to talk to and just all around good people. I been to a lot of uhaul dealers this one is the best I ever been. I will continue to use as well as long as I live in the area.
Johnathan LThe pick up by phone app wasn't avail so had to call for assistance.
Mitchell JNothing I was satisfied
LUTHER HI've rented from them in past and a couple of times just recently and what keeps coming back is the excellent Customer service. Thank you!!
LINDA MI absolutely love this location! It's the only one I ever go to when I'm in need of a uhaul!
Justine PDropped off after hours.
Vane MI have rented from this location several times this lady is extremely knowledgeable with all aspects of the U-Haul company. I'll be renting again in the future I need U-Haul's frequently for my business. Thanks again for such a great easy experience.
JEFFREY HI have rented from U-Haul previously, but this was my first time using online pick up and drop off. I liked the flexibility and it was pretty intuitive. Well done!
Daniel EBy far the nicest and most helpful U-Haul rental location we've ever used. Will definitely use again.
Andrew WVery Friendly Totally Awesome Customer Service Experience
Shatima CThe customer service was excellent!!
Renwick FNothing. Wendy was awesome the truck was new so we were lucky and was in great shape and clean. We have rented fron here multiple times for various projects with different size trucks and has been a pleasant experience each time!
Sharon HThe staff was super friendly and helpful. I wouldn't recommend any changes or improvements.
Stephan RThe equipment was nice but the customer service was terrible
Sherry SJob well done!
Willis RThe customer service i received from the Uhaul helpline was phenomenal! There was some type of problem with my reservation and Uhaul called to reschedule me for a different location (the location listed above). When I tried to register online I ran into some problems and called the 800 number online since the pickup location was closed. Through the course of trying to resolve my issue, I spoke with two people- 1- a gentleman at the original pickup location, and 2 a woman through the call center. Both individuals were kind, knowledgeable, understanding, and helpful. Moving is always stressful and when you run into problems, it is easier to get frustrated easily. However, with both of these people it was impossible to get frustrated or even stressed! They are the epitome of what excellent service is and I could not be more thankful, they took a potential stressful situation and turned it into a pleasant experience. My only complaint is with myself for not writing down their names so that I could include them in this review. Thank you for having such wonderful staff!
Christina BRays carpet is always my go to place for Uhauls! Very professional and knowledgeable folks! Always a great experience. Merci encore!
JEFFREY HThe people were very friendly and outgoing. Maybe have more availability
Lisa GThis is the second time I have rented here. Very clean and easy. Uhaul website was difficult. Couldnt pick up truck online. "PICK UP TRUCK' wasn't showing. But Rays Carpet is always excellent
Britney BI have rented from Ray & Wendy for many years now and each time it is a very good experience. Wendy goes out of her way to make sure you get what you need and on time. She is so friendly and helpful,they are my go to place EVERY time i need a rental. Only time if used another place is if they didnt have what i needed. Highly recommend them...
CLINTON SExcellent customer service
Barbara BVery nice and knowledgeable small business owner! Great customer service!
zachery Stire where not in good shape engine needed a tune-up of over 500 dollars in gas it sucked gas like water. i was shocked as i drive most U-Haul trucks 2 times this year
Sharon YOnline thing is very complicated but always go in person to rent one..Excellent customer service!
Michelle W